Chaunda Boyer

Contact Support Representative

Hiram, GA 30141

ad3oq5@r.postjobfree.com

570-***-****

Authorized to work in the US for any employer

Work Experience

Contact Center Representative GS-5

Internal Revenue Service - Chamblee, GA

June 2023 to Present

• Conducts telephone interviews with a range of individuals and/or their representatives to provide explanations to specific inquiries initiated by the individual, generated by notices, or internally generated assignments

• On assigned cases, determines the taxpayer's ability to pay delinquent account and takes the actions required to close the account.

• These actions may include initiating levies, filing Notices of Federal Tax Lien, requesting adjustments, initiating installment agreements, transferring accounts to field revenue officers or placement in currently not collectible status

• Educate taxpayers on future actions needed to achieve and maintain voluntary compliance by computing and/or advising on tax liability

• Appropriately identifies those situations meeting taxpayer advocate criteria and makes referral.

• Research telephone IDRS and other data base sources for information to locate taxpayers and their assets.

• Performs interrelated assignments which include assessing and collecting taxes and associated liabilities, as well as informing and advising the taxpayer of options available for meeting tax obligations.

• This involves interpreting and applying standardized methods, precedents, and guidelines related to applicable portions of individual and business tax law, the IRM, the IRC, IRS collection techniques and enforcement actions, regulations, practices, tax forms, notices, bills, and other documents.

• Receives incoming and makes outgoing contacts with taxpayers and/or their representatives responding to IRS contacts regarding delinquent situations. Analyzes all available information and takes corrective actions, such as, requests credit transfers, recomputes tax, penalty and interest (including restricted interest). Explains actions taken.

• Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities, and encourages voluntary compliance with tax laws. Quality Assurance Analyst

Hexaware Technologies - Sandy Springs, GA

May 2022 to June 2023

• Listening to calls confirming compliance

• Grading calls on accuracy

• Answering questions concerning insulin pods

• Answering question or concerns about diabetes

Business License Specialist

Atlanta City Hall-Dept. Of Revenue - Atlanta, GA

December 2021 to May 2022

• Processing business application renewals

• Generating monthly invoices

• Making sure accounts are in accordance with state laws

• Insuring all affidavits are valid and up to date Assembler/Production

GLOCK, Inc - Smyrna, GA

July 2021 to January 2022

• overnight assembling handguns

• Loading magazines

Customer Advisor ll/Remote

GM Onstar via Concentrix - Remote

May 2021 to August 2021

• Navigation guidance

• account assistance

• Sending map instructions to clients vehicle

Customer Service/Billing/Remote

Entergy Power Company - Atlanta, GA

September 2020 to August 2021

• Answering questions

• billing, going over accounts,

• suggesting resources

• setting up Deferred payment arrangements

Data Entry

Lord & Taylor Warehouse - Wilkes-Barre, PA

January 2015 to August 2017

• Giving brief description of merchandise

• Entering information into excel spreadsheets

• Generating color codes for certain sku numbers.

• Measuring and analyzing merchandise

Customer Marketing Representative

Bank of America - Scranton, PA

August 2013 to September 2014

• Customer service

• Balance transfers

• Loans from credit card acct to checking act

• cross selling

• Open new credit cards

Bank Teller/Customer Service

Wells Fargo - Dunmore, PA

September 2011 to August 2013

• Lobby teller

• cashing checks, making change

• cross selling

• Opening new accounts

Education

Diploma in Science and Business

Franklin High School - Somerset, NJ, US

1992 to 1996

Skills

• Call Center (3 years)

• Warehouse experience

• Assembly

• Customer Support (10+ years)

• Filing

• Account Management (3 years)

• Basic math

• E-commerce

• Customer Care (10+ years)

• Customer Service and Marketing, Bank Teller, Telemarketing [inbound-outbound], Cashier (10+ years)

• Retail sales

• Public health

• Security

• Cold Calling (2 years)

• CRM Software

• Data entry

• Cleaning Experience (3 years)

• Packaging

• Cleaning Experience

• Quality assurance

• Inside Sales (10+ years)

• Clerical experience

• Picker Packer (1 year)

• Food Preparation (1 year)

• CSR

• Cashiering

• Commercial cleaning

• Customer Service (10+ years)

• Upselling (10+ years)

• Business Development

• Warehouse Associate (2 years)

• Salesforce (10+ years)

• Food Preparation

• Typing

• Live chat

• Microsoft Word

• Cash handling

• Front desk

• Management Experience

• Cashiering (10+ years)

• Customer Relationship Management

• Sales Support

• Research

• Technical Support

Certifications and Licenses

Tax Compliance

Certified Information Privacy Professional

Communication Skills

Microsoft Office Specialist

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