Lavada McBride - Patterson

Email: ad3oq1@r.postjobfree.com Phone: 714-***-****

January 24, 2019

Company Name

Address

City, State, Zip

Re:

Dear Hiring Manager,

When I learned of your need for an experienced to join your team at, I felt compelled to submit my resume for your review. With my experience in healthcare site administration coupled with my proven ability to successfully spearhead operations and staff, I am confident in my ability to significantly benefit your practice. From overseeing patient scheduling and managing organizational procedures and systems to stimulating business development and ensuring full regulatory compliance, I excel at providing comprehensive leadership and overarching support for established clinical practices. My ability to interface across levels and functions to drive policy development and enhance productivity and efficiency—along with my excellent problem solving and communication skills—prepares me to thrive in any challenging position. Consider the following highlights of my qualifications:

Overseeing comprehensive administrative responsibilities as a HealthCare Site Administrator with HealthCare Medical Group, encompassing daily practice operations, business development, patient scheduling, medical records management, billing and insurance claims, A/R and A/P, and registration.

Creating and implementing new marketing strategies to measurably increase patient volume and revenue; boosting practice’s gross revenue by 15% within 12 months.

Leveraging expertise in overarching process improvement to continually enhance internal tools and procedures and significantly boost productivity and efficiency.

Hiring, training, and supervising medical office team; conducting performance reviews and maintaining physician records and credentialing.

Utilizing superior leadership, issue resolution, mentoring, and motivational skills to propel staff to peak results.

With my demonstrated practice management experience and my enthusiasm and dedication to achieving success, I could swiftly surpass your expectations for this role. I look forward to discussing the position in detail. Thank you for your consideration.

Sincerely,

Lavada McBride -Patterson

Lavada McBride - Patterson

Email: ad3oq1@r.postjobfree.com Phone: 714-***-****

SUMMARY

Qualifications & Accomplishments:

Obtained $1K State Grant

Assessing & Resolving Customer Concerns

Ability To Ensure Customer Service Standards Are Met

Achieving Company Initiatives

Leading By Example

Ability to Motivate & Encourage Employees

Clinic Administrator

Healthcare Operations Trainer

Interviewing & Hiring New Employees

Front Office Supervisor

Performance Appraisals & Reviews

Operations Analyst

Over 30 Years of Health Care Experience

P R O FESS I O NAL E X P E R I E N C E

National/Alamo June 2017 – Present

Customer Service Agent

Responsible for greeting customers

Returning cars

Providing excellent customer service and inventory of vehicles

Assist with car prep when needed.

Healthcare Partners, Compton, CA February 2005– 2015 Administrator 1

Responsible for planning, coordinating, directing and monitoring all operational and financial aspects of the Health Center

Creating and implementing new marketing strategies to measurably increase patient volume and revenue; boosting practice’s gross revenue by 15% within 12 months.

Providing overall direction and guidance to clinical and administrative team of staff, supervisors and/or managers.

Communicating organizational objectives and vision to the team.

Assisting the supervisors and managers with the development and implementation of departmental goals, policies, procedures, budgets and reporting tools

Preparing annual capital and operating budgets for the Health Center. Monitoring departmental activities and justifies variances when necessary.

Ensuring the coordination of provider schedules and the scheduling of patients. Monitoring appointment availability and implements changes as needed.

Working in conjunction with designated lead physician and regional team to enhance provider satisfaction. Assisting in resolving provider-related issues when necessary.

Monitoring the impact of growth on the facility’s existing space plan based on projected enrollment, visits and utilization. Proposing plans and directs facility expansion and enhancement projects when required.

Participating actively on organizational and ad hoc committees as needed.

Reporting progress, operational issues, organizational opportunities and threats to the regional team on a monthly basis or as needed.

Monitoring patient satisfaction through various programs such as the formal complaint process, new patient survey, etc.

Ensuring staff compliance with all HealthCare Partners (HCP) policies and procedures. Lavada McBride - Patterson

Email: ad3oq1@r.postjobfree.com Phone: 714-***-**** Apria Healthcare Corporate Office June 2002– February 2005 Senior Collector

Responsible for all aspects of account follow up and collections, including processing appeals

Reviews explanation of benefits (EOBs) to ensure proper reimbursement of claims and reports any problems, issues, or payer trends

Ability to analyze accounts and determine next appropriate action for account resolution

Collaborates with management to reduce aging of accounts by providing verbal and written communication

Works with payers to determine reasons for denials, corrects and reprocesses claims for reimbursement in a timely manner

Accurately and thoroughly documents the pertinent collection activities in appropriate system

Maintains HIPAA patient confidentiality standards for medical and financial information Cigna Healthcare/Talbert Medical Group August 1976 - October 2001 Operations Analyst/ Front Office Supervisor

Review business process and company policies to help enhance workflow and develop a stronger company

Work with executive management to review job responsibilities and alter employee and departmental tasks based on company needs

Collaborate with sales and operations teams to help find ways to create cost-effective business processes that will attract new patients

Deliver a monthly report to management on industry trends and how to maximize those trends by altering company procedures

Train and manage our front office team

Assist in hiring, training and reviewing performance of staff.

Ensure adherence to departmental policies and procedures, including patient privacy.

Maintain departmental day-to-day front office operations, monitor and prioritize workflow, physician schedules and efficient patient flow.

Resolve complex patient complaints, and answer questions regarding policies and procedures.

Ensure services are in compliance with professional standards, state and federal regulatory requirements EDUCATION

University Of LaVerne

Healthcare Management – Equivalent Units to Bachelor’s Degree

Instructional Design, Practical Management, Inc.- JURAN Institute

Needs Analysis, Evaluation and Validation-CQI – Teambuilding

Flawless Facilitation-CTT – The Chauncey Group International

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