Customer Service Store Manager
Resume:
Denise C. Palma
Ocala, FL **472
email: *********@***.***
OBJECTIVE A career position in the Supervisory/Management Retail Industry with a progressive organization where my more than twenty years experience in both Management and Retail Sales will provide your business a seasoned professional with the needed expertise to meet your corporate goals and objectives.
PERSONAL Dependable, self-motivated Store Manager with analytical problem solving abilities; able to manage and direct new facility implementations, meeting all schedules, hire/train complete staff, stock inventory, negotiate with vendors, and meet regional store opening deadlines.
Dedicated Sales Manager with proven ability to provide superior sales, marketing, and merchandising skills leading to enhanced corporate profits.
Willing to commute and/or relocate for the right opportunity
Highly knowledgeable Department Manager with proven organizational skills with the ability to generate new business, provide superior customer service, and recruit and train highly qualified sales personnel.
Thorough, detail-oriented, and resourceful team player able to get along well with all levels of management, peers, subordinates, and the customer.
PC literate with excellent oral and written communication skills able to learn new technologies/applications, and apply to the job as required.
Strong work ethic, known as an enthusiastic-dependable hard worker, with excellent communication and people skills – willing to do whatever is necessary to get the job done.
EXPERIENCE
10/20 to present. Lowe’s
Operations ASM
Through 2 different locations managed to lead 3 successful
Inventories. Develop multiple associates through to pro motions within the company. Control P&L, driving sales to an 80 million dollar store. Driving engagement with multiple safety celebrations, and a company wide engagement survey resulting in a 8% increase for the tear prior.
05/07 to 10/20 CVS Health, Ocala, Florida
Store Manger
Hired as Assistant Manager, promoted based on excellent job performance and customer service, duties included, but not limited to, staff scheduling, inventory control/management, resolution of customer inquiries/complaints, trained staff to provide outstanding customer service, and ensured safe work environment according to OSHA standards.
05/03 to 05/07 Dollar General, Hazelton, Pennsylvania
Store Manager
Responsible for new store openings, staffing and merchandising within budget, directed the activities of up to seven employees, maintained inventory, open/closed facility, and responsible for balancing registers.
D. C. Palma Page 2
06/01 to 04/03 Wal-Mart, Mount Pocono, Pennsylvania
Department Manager
Hired as Inventory Control Specialist in order to develop, implement, and manage a new inventory control system, promoted to Manager based on ability to supervise and train a productive staff, managed inventory to meet management guidelines, responsible for the smooth and efficient operation of a full-service Baby Department, and enhanced bottom line profits based on merchandising.
05/99 to 06/01 Hallmark Crown Store, Mastic Beach, New York
Sales Associate
Meet and greet customers, managed card display, supported inventory manager, assisted with seasonal change overs, and provided excellent customer service.
EDUCATION
Suffolk Community College, Selden, New York
Took specialized courses in Liberal Arts.
REFERENCES Available upon request.
Contact this candidate