Jordan Christopher Grove

***** *. **** ******

Shawnee, KS 66218

Email: ad3op3@r.postjobfree.com Phone: 225-***-****

Availability: Job Type: Permanent (Hybrid/Remote)

Work Schedule: Full-Time

Desired locations: United States – Relocation negotiable

Specialized Experience

• Analyze program areas, evaluate employee and organizational effectiveness

• Communicate effectively with clients, client management, elected officials, colleagues, and the development team

• Determine compliance with department procedures, workload standards, and regulations

• Review correspondence for technical and substantive compliance with management and department policies

• Research, interpret, and apply organizational policies and processes

• Provide oversight of programs, projects, policies relating to any facet of organizational operations

• Develop and recommend appropriate actions to improve efficiency and/or effectiveness

• Provide strategic communication, planning advice, and consultation to higher level management and agency officials

Summary of Qualifications

• Eleven (11) years of extensive UI experience

• Former state program lead for Disaster Unemployment Assistance (DUA), State Information Date Exchange System (SIDES), Reemployment Services and Eligibility Assessment (RESEA), and the Systematic Alien Verification for Entitlement (SAVE)

• Subject matter expert in Unemployment Compensation programs such as: Adjudication of Unemployment Benefits, Appeals of Unemployment Insurance Claims, Combined Wage Claims (CWC), Extended Benefits (EB), Interstate Benefits (IB), Pandemic Extended Unemployment Compensation (PEUC), Lost Wage Assistance (LWA), and Pandemic Unemployment Assistance (PUA)

• Adept at establishing and management strategic relationships with high level state workforce agency personnel and federal partners

• Highly experienced with managing transformation and change management projects for state UI programs

• Well-versed in researching state UI laws and regulations for guidance, clarity, and insight

• Efficient at interpreting complex data from federal ETA, state, and custom UI reports

• Supervised state unemployment system modernization enhancements, improvements, and upgrades for multiple business units and programs

• Experienced with Workforce Investment programs such as RESEA, Wagner-Peyser, and Workforce Innovation and Opportunity Act (WIOA)

• Wide-ranging experience working with a multitude of states and the unique issues facing each

• Skilled at clearly explaining complex, technical issues in an easily understood manner

• Directed multiple trainings on UI as well as Workforce Investment programs for internal personnel as well as external clients

Professional Experience

Senior Consultant, Unemployment Insurance Division, May 2023 - Present

Change and Innovation Agency, Mountain View, CA

• Analyze UI program areas, evaluate employee and organizational effectiveness

• Research, interpret, and apply organizational policies and processes

• Develop and recommend appropriate actions to improve efficiency and effectiveness

• Provide strategic communication, planning advice, and consultation to client leadership

• Organize and coordinate multiple initiatives and projects for state clients

• Receive, analyze, and coordinate resolutions and responses involving state UI programs

• Administrate and contract support functions related to state client UI programs

• Develop, advise, review, and lead operating procedures via business process redesign to maximize efficiency and increase capacity

• Establish and manage strategic relationships with state workforce personnel, third party vendors, regional administrators, and United States Department of Labor personnel

• Provide on-site assessments of state agency UI program business practices through state workforce agency personnel interviews and workplace observations

• Identify performance problems that limit efficiency

• Establish business process redesign action plans with milestone goals and objectives

• Monitor goals and milestones and develop remedial action plans

• Develop and schedule feedback meetings to discuss performance

• Create consistency tools and desk aids for client training purposes

Senior Consultant, Government and Public Services, September 2022 – May 2023

Deloitte US, New York City, New York

• Technical lead for the state of Colorado’s RESEA modernization project

• Organized and coordinated multiple initiatives and projects for the state of Colorado

• Developed, advised, reviewed, and led operating procedures for the RESEA upgrade

• Established and managed strategic relationship with high level state administrators

• Mapped the customer journey through workflows

• Effectively communicated client needs to the development team

• Led and supported clients, managers, and senior managers in all aspects of project management and product engagement involving state client

• Maintained timeline for goal completions and milestone achievement

• Assigned project work to the appropriate staff with deadlines

• Managed and led Joint Application Design (JAD)/Joint Application Review (JAR) sessions

• Wrote user stories within JAMA to describe desired functionality

• Produced training slide decks for client to use for internal training

• Led staff training for understanding of new technology prior to Go Live

Unemployment Insurance Business Analyst, March 2022 – September 2022

Geographic Solutions Inc. (GSI), Palm Harbor, FL

• UI business analyst assisting 18 states in their modernization needs and processes

• Advise and consult with a variety of state customers by presenting reports, data analytics, and visuals regarding state UI programs

• Organized and coordinated multiple initiatives and projects regarding state and territory clients such as Louisiana, Nebraska, Puerto Rico, and Tennessee

• Received, analyzed, and coordinated resolutions and responses involving state UI programs

• Developed, advised, reviewed, and led operating procedures for the states of Nebraska and Tennessee and territory of Puerto Rico

• Built and maintained effective communications with high level state administrators

• Troubleshoot system issues and test for solutions

• Test functionality changes requested for client state’s on-line unemployment system

• Process agile requirement documents (ARD)

• Effectively communicated client needs to the dev team and dev feedback to clients

• Led and attended JAD/JAR sessions for client programming needs

Unemployment Insurance Program Specialist, GS-12, September 2021 – January 2022

Employment and Training Administration, Region IV, Dallas Regional Office

• Critically analyzed data from ETA reports

• Advised and consulted with a variety of state customers regarding state UI programs

• Received, analyzed, and coordinated resolutions and responses involving state UI programs

• Administrated and contracted support functions related to state client UI programs

• Interpreted federal Unemployment Insurance Program Letters (UIPL)

• Advised verbally and in writing UIPL, TEGL, and state UI laws for states within region

• Provided DUA technical assistance to the state of Arkansas

• Developed, advised, reviewed, and led operating guidance and verbal guidance to the states of Arkansas and New Mexico

• Compiled trending reports to define trends for the ETA 227, 902, and 902P

• Interpret ETA advisories

• Reviewed and interpreted UIPL language to disseminate to the states within the region

• Wrote custom correspondence to claimants and employers

• Provided technical assistance to states regarding DUA Standard Operating Procedures

• Completed over 40 hours of NASWA training on Appeals, DUA, and Integrity

Technical Specialist, October 2020 – September 2021

Unemployment Insurance Technical Support – Louisiana Workforce Commission

• Technical Assistant for the DUA, EB, LWA, PEUC, and PUA programs at LWC

• Analyzed program areas, evaluated employee and organizational effectiveness

• Researched, interpreted, and applied organizational policies and processes

• Provided strategic communication, planning advice, and consultation to state upper management

• Effectively communicated with claimants, colleagues, upper management, and elected officials

• Created internal report to track PUA claims by parish

• Created five distinct reports to track each active DUA event in the state

• Received, analyzed, and coordinated resolutions and responses involving state UI programs

• Administrated and contracted support functions related to the state of Louisiana

• Interpreted federal Unemployment Insurance Program Letters (UIPL) to support management at the state of Louisiana for the CARES act

• Advised verbally and in writing UIPL and state UC laws with to upper management

• Provided technical assistance to the business units of Appeals, Benefits, and Benefit Payment Control

• Developed, advised, reviewed, and led operating guidance regarding upgrades to our state online UC system, new policies enacted by the agency, and coronavirus UC programming

• Reviewed Comparison of State Unemployment Laws for considered changes

• Extracted and reviewed the ETA 902 to report to USDOL Regional Office as needed

• Reviewed and applied USDOL guidance regarding waiver of DUA overpayments

• Created internal policy for Refusal to Work functionality

• Primary functionality tester for enhancements to state online UI system

• Attended the 2021 SIDES Implementation Training

• State presenter for the state agency in USDOL extended benefits audit

Business Analytics Specialist, January 2020 – October 2020

Child Welfare Data Unit – Department of Children and Family Services

• Gathered data requirements from business units to produce complex reports

• Produced extensive and multifaceted reports using WebFocus

• Used advanced Excel skills to troubleshoot MS Office issues for business units

Workforce Development Specialist 5, November 2018 – January 2020

Management of Information Systems – Louisiana Workforce Commission

• Directed technical support for the Office of Workforce Development (OWD)

• Interpreted federal Training and Employment Guidance Letters (TEGL) to support management at the state of Louisiana

• Advised verbally and in writing TEGL and state Workforce Investment laws to co-workers and upper management

• Provided technical assistance for Wagner-Peyser and WIOA to a 17-parish area which included the two largest metro areas in Louisiana

• Provided technical assistance to the business units of RESEA, Rapid Response, and TRA

• Developed, advised, reviewed, and led operating guidance regarding upgrades to state online UC system

• Administered the statewide RESEA Upgrade

• Developed and led in-person training for the RESEA upgrade

• Created training guides for field staff to support RESEA upgrade

• UI liaison for the Office of Workforce Development

Technical Specialist, December 2016 – November 2018

Project Management Office – Louisiana Workforce Commission

• Project manager for Appeals, Benefits, and Integrity/Technical Support

• Provided technical assistance to Appeals, Benefits, Quality Control, and Technical Support

• Analyzed program areas, evaluate employee and organizational effectiveness

• Researched, interpreted, and applied organizational policies and processes

• Developed and recommended appropriate actions to improve efficiency and effectiveness

• Provided strategic communication, planning advice, and consultation to state upper management

• Facilitated discussions between UI vendor and state personnel

• Advised and consulted on a variety of UI issues with state personnel

• Led Benefit Rights Information (BRI) complete redesign project

• Wrote three Deployment Announcements dispersed to the entirety of UI addressing programmatic change

• Directed the Last Paycheck functionality project

• Interpreted federal Unemployment Insurance Program Letters (UIPL) to support management at the state of Louisiana

• Prepared written summaries of legislative enactments related to UC for the state of Louisiana

• Collaborated with NASWA regarding internal launch of SIDES

• Attended NASWA trainings: “Basic UI Fraud Investigations” and “UI Boot Camp”

• Attended the NASWA led National SIDES training in consecutive years

• Participated in policy development and writing

• Aided management in the applicant selection process

Benefit Analyst 2, March 2015 – December 2016

Benefit Analysis Team – Louisiana Workforce Commission

• Team leader appointed by management

• Acting supervisor of seven team members

• Provided technical assistance to all team members for all aspects of adjudication

• Adjudicated UI claims according to federal and state laws and policy

• SME in Alien Verification, Deductible Income, DUA, and School Employee claims

Appeals Case Manager, May 2012 – March 2015

Appeals Tribunal – Louisiana Workforce Commission

• Team leader appointed by management

• DUA and Fraud program task lead

• Lead trainer for new staff

• Case manager for four Administrative Law Judges

Education

UNIVERSITY OF MISSOURI; Columbia, MO

Master of Public Administration - Present

• Currently enrolled

SOUTHEASTERN LOUISIANA UNIVERSITY; Hammond, LA

Bachelors of Arts – 12/2006

Major: History Minor: Political Science

• Presidents List (Summer 2006)

• Dean’s List (Fall 2002)

• T.O.P.S. Scholarship

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