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Customer Service Facilities Technician

Location:
Stone Mountain, GA
Posted:
February 16, 2024

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Resume:

CONTACT

Address: Stone Mountain, GA *****,

GA **088

Phone: 787-***-****

Email: ad3onv@r.postjobfree.com

SKILLS

PROFESSIONAL SUMMARY

Dynamic Facilities Technician with a track record of executing preventative maintenance and facility improvements at Agnes Scott College. Skilled in equipment installation and building automation systems, with a flair for problem-solving and customer service. Expert in leveraging time management and computer proficiency to enhance operational efficiency and safety. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. EXPERIENCE

Facilities Technician, 03/2023 to 10/2023

Agnes Scott College - Decatur, GA

MANUEL

REYES

• Customer service

• Computer proficiency

• Pest control

• Vehicle maintenance

• Safety protocols

• Building automation systems

• Inventory management

• Time management

• Painting and patching

• Problem-solving abilities

• Plumbing repairs

• Equipment installation

• Preventive maintenance

• Groundskeeping

• Team collaboration

• Work order processing

• Drywall Repair

• Power Tool Operation

• Walls and Surface Painting

• Carpentry and Structural Repairs

• Facility Preventive Maintenance

• Equipment Maintenance

• Punctual and Reliable

• Self Motivation

• Minor Repairs

• Spanish Language Fluency

• Multitasking

• Excellent Communication

Assisted with coordinating contractors for large projects such as painting, flooring installation, and lighting upgrades.

• Installed new equipment as required by management team. Conducted regular inspections of building structures and grounds for safety hazards and damage.

Demonstrated strong problem-solving skills in troubleshooting and resolving complex facility issues.

Responded quickly to emergency situations involving power outages or hazardous materials.

Provided outstanding customer service to clients when responding to inquiries about facility operations or services.

• Organized daily workflow efficiently while meeting tight deadlines. Performed preventative maintenance on HVAC systems, electrical systems, and plumbing fixtures.

Monitored and repaired facilities systems and technical devices directly supporting test and building operations.

Dismantled machines or equipment to gain access and remove defective parts.

• Inspected air ducts for air leaks, wear or loose insulation. Boom Operator, 09/2014 to 01/2023

Iatse 494and 478 - New Orleans, Louisiana

Administrative Assistant, 01/2003 to 02/2014

MRN Construction - Bayamon, Puerto Rico

• Valid Driver's License

• Building Maintenance

Followed up with customers after completing a job in order to ensure satisfaction.

Ensured that all areas are safe by adhering strictly to OSHA regulations and industry standards.

Developed detailed reports for management regarding the status of facilities and any necessary repairs or improvements.

Operated forklift to load and unload materials from warehouse storage units.

Arranged and removed tables, chairs and scaffolding to prepare facilities for events.

• Maintained supply room in neat and organized manner. Mixed multiple tracks of music, dialogue, and special effects into a single track.

Communicated effectively with other departments regarding any changes needed in order to achieve desired results from the audio recordings.

• Recorded production audio for film and television projects.

• Performed minor repairs on sound equipment when necessary. Assisted in the selection of appropriate microphones for specific locations or scenes.

Collaborated with director and crew members to ensure optimal sound quality throughout the production process.

Operated boom microphone to record dialogue on set in sync with picture.

Maintained a safe working environment by adhering to safety regulations while operating heavy machinery.

Utilized proper techniques for handling delicate microphone cables safely without damaging them.

Troubleshooted any technical issues that arose during recording sessions or post-production processes.

Demonstrated knowledge of basic acoustics principles for optimizing sound quality.

Developed an understanding of different types of microphones and their uses in various scenarios.

Set up and operated sound equipment including microphones, mixers, amplifiers, consoles and related electronic equipment for recording and playback of sound.

• Maintained files and filing, keeping sensitive information confidential. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.

Bank Teller, 06/2001 to 05/2003

RG Premier Bank - Bayamon, Puerto Rico

Served as primary point of contact for facilitating operational and administrative inquiries.

• Maintained office inventory by assisting with supply orders. Processed incoming mail and distributed to relevant departments or individuals.

Established professional and collaborative working relationships with company associates and external parties.

Facilitated communication between different departments within the organization.

Resolved issues, escalating major conflicts and concerns to appropriate personnel.

• Screened incoming telephone calls, routing to appropriate personnel.

• Greeted visitors and provided general information about the company. Built and maintained relationships with vendors and other external contacts.

Prepared documents for meetings including agendas, handouts and other materials.

• Coordinated travel arrangements for employees and clients as needed. Answered telephones to give information to callers, take messages, or transfer calls.

Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.

Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.

Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.

Balanced cash drawer and maintained full accountability for assigned cash on hand.

Greeted customers with professionalism and friendly and courteous demeanor.

Resolved customer complaints in a timely manner while maintaining the highest level of professionalism.

Answered customer questions regarding account information, transaction processing and fees.

Performed daily balancing of cash drawer and ensured accuracy of all bank documents.

Developed strong relationships with customers to ensure repeat business.

Issued cashier's checks, bank checks, money orders and traveler's checks.

• Assisted management in bank opening and closing procedures. Adhered to security and regulatory requirements surrounding financial transactions.

• Maintained accurate records of all financial transactions. Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.

EDUCATION

Bachelor of Arts (B.A.), Buisness Administration, June 2003 Universidad de Puerto Rico - San Juan, PR, US

LANGUAGES

REFERENCES

References available upon request

Completed financial transactions, including deposits, withdrawals, and loan payments.

• Assisted with training of new team members.

Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank.

Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.

Spanish

Native

English

Bilingual



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