Port Orchard,Wa

760-***-****

ad3ong@r.postjobfree.com

Summary

Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.

Skills

Routing Lab Results

Medical Filing

Recording Histories

Appointment Scheduling

Eligibility Determination

Customer Service

HIPAA Compliance

Medicaid

Medical Insurance

Payment Collection

Conflict Mediation

Hiring Procedures

Experience

September 2009 - April 2023

Palomar Medical Center - Escondido, CA

Patient Service Representative

Provided customer service by answering patient questions and addressing concerns.

Verified insurance information, collected payments, and scheduled appointments.

Ensured all necessary paperwork was completed prior to patient visits.

Inputted patient demographic data into electronic health record system.

Scanned documents into electronic health record system as needed.

Responded promptly to emails from patients regarding appointment changes or cancellations.

Adhered to HIPAA regulations when handling confidential patient information.

Ensured that all necessary documentation is completed prior to discharge of patient.

Maintained accurate records of services provided during each visit or procedure.

Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Documented and managed patient information in computer system.

Provided helpful assistance by anticipating and responding to needs of patients and family members.

Supported hospital and clinic operations using customer service skills and detailed system knowledge.

Obtained insurance verification and authorization to submit financial clearance of patient accounts.

Verified patients' insurance and payment methods during admissions or check-in processes.

Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.

Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

Screened patients for eligibility for state, local and federal assistance programs.

June 1995 - September 2008

Tri City hospital - Vista, CA

Patient Service Representative

Verified insurance information, collected payments, and scheduled appointments.

Inputted patient demographic data into electronic health record system.

Performed administrative duties such as filing, faxing, photocopying.

Reviewed patient accounts for accuracy on a regular basis.

Adhered to HIPAA regulations when handling confidential patient information.

May 1992 - August 2006

SUBURBAN PROPANE LP/Ferrellgas - San Marcos, CA

Propane Delivery Driver/Service Technician

Verified customer's identity prior to delivering propane.

Inspected truck, cargo tanks, and related equipment before each delivery.

Established relationships with customers to ensure satisfaction with services provided.

Ensured timely arrival at customer sites in accordance with schedule.

Followed all necessary safety procedures when handling hazardous materials.

Conducted pre-trip inspections of the vehicle according to federal regulations.

Adhered to all applicable laws governing transportation of hazardous materials.

Provided excellent customer service by responding quickly to inquiries and concerns.

Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Kept accurate logs of all deliveries and trips.

Maintained positive attitude and diplomacy when dealing with customers and other team members.

Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.

Education and Training

June 2007

Miracosta College Oceanside, CA

Associate of Arts Computer And Information Sciences

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