TRACY L. FOY

Metro-Atlanta ad3omf@r.postjobfree.com C: 678-***-**** linkedin.com/in/tracylfoy

Payroll Strategist Payroll Compliance Champion

Dynamic and results-driven leader with a passion for payroll excellence. Successfully led and motivated payroll teams in high-pressure environments, consistently exceeding performance expectations. Demonstrated ability to manage complex payroll functions, implement new processes, and ensure compliance with evolving regulations. Achieved significant improvements in payroll accuracy, efficiency, and employee satisfaction. Proven track record of problem-solving, cost-reduction initiatives, and process optimization. Excellent communication and interpersonal skills, fostering a collaborative and supportive work environment. Certified FPC professional with a commitment to continuous learning and development.

KEY SKILLS & EXPERTISE

Multi-State Payroll Processing Payroll Management Payroll Taxes

HRIS Personnel Management Retirement Benefits

ADP Workforce Ceridian Ellucian Banner Kronos Paylocity

PROFESSIONAL EXPERIENCE

Senior Payroll Specialist August 2023 - Present

Morehouse School of Medicine Morehouse Healthcare, Atlanta, GA

Implemented process improvements that reduced manual checks by 70% (from 30 to 10 per pay period) within two months, boosting efficiency and cost savings.

Streamlined onboarding procedures to guarantee timely pay for new hires. Late payments reduced from 30% to a negligible 3%, ensuring employee satisfaction and compliance.

Developed a tactical approach to process over 1,200 employee tax forms (W-4, G-4, parking) in just 3 days, clearing the backlog and enhancing operational agility.

Collaborated with HR to design comprehensive payroll processing spreadsheets, providing both teams with real-time visibility into tasks, ownership, and completion status. This enhanced transparency and collaboration.

Updated Standard Operating Procedures (SOPs) for payroll, including clear instructions for manual checks, new employee/manager onboarding in Kronos, and other critical tasks. This documented knowledge fostered operational consistency and empowered team members.

Payroll Accountant June 2022 - July 2023 Inlivian, Charlotte, NC Played a key role in migrating to a more advanced ADP system (Workforce Now), contributing to a smooth transition and ongoing system optimization.

Designed a bonus payment template, reducing processing time by 75% ( From 2 hours to just 20 minutes per quarter). This automation significantly boosted staff productivity and ensured accuracy.

Reconciled payroll data and submitted monthly retirement contributions (Orbit) by state deadlines, guaranteeing legal compliance.

Streamlined employee benefits administration by submitting bi-weekly Prudential deductions and journal entries for 457/Roth contributions & loan payments.

Implemented Local Government Employees Retirement System (LGERS) rate changes efficiently and on time, minimizing compliance risks.

Payroll Accountant, (Contract) April 2022 - June 2022 Tyron Medical Partners, Charlotte, NC Devised a game-changing template that slashed commission/bonus processing time by 83% (from 3 hours to 30 minutes) and boosted accuracy from 40% to an impressive 99%. This innovation drove remarkable productivity gains and minimized errors, safeguarding financial integrity.

Developed meticulous Standard Operating Procedures (SOPs) for payroll, manual checks, and commission/bonus calculations, promoting consistency, clarity, and knowledge transfer within the team. This initiative empowered colleagues with accessible expertise, fostering operational excellence.

Successfully completed annual 401(k) audits and census reports, demonstrating a strong commitment to regulatory compliance and the protection of employee retirement benefits.

Meticulously maintained payroll records by promptly updating changes in exemptions, insurance, savings deductions, job titles, and transfers. This proactive approach ensured data integrity and facilitated accurate payroll processing.

Resolved payroll discrepancies through thorough investigation and analysis, safeguarding financial accuracy and employee satisfaction.

General Sales Operations Manager February 2021 - July 2021 Jiffy Lube, Atlanta, GA Transformed the lowest-performing store in a 20-store district into a top 5 contender, showcasing exceptional leadership, strategic planning, and operational excellence.

Elevated the store to achieve one of the highest customer service ratings within the district, demonstrating a passionate commitment to exceptional client experiences.

Successfully vetted, interviewed, trained, and selected key personnel for agency roles, contributing to a high-performing team.

Exhibited strong supervisory and leadership skills in managing payroll, benefits, performance metrics, and evaluations, ensuring employee satisfaction and operational efficiency.

Accurately forecasted and executed budgets and schedules, ensuring effective resource management and project success.

Manager, Technical Customer Support January 2013 - January 2020 Ceridian, Atlanta, GA Implemented new scripting that skyrocketed quality monitoring scores from 85% to a consistent 98%, exceeding goals and elevating customer service standards.

Spearheaded training sessions that boosted first call resolution from 80% to 89%, significantly improving efficiency and customer satisfaction.

Led cost-reduction initiatives by directing, managing, and evaluating payroll systems for optimal efficiency and financial savings.

Transformed customer experience by raising the Net Promoter Score from -3 to 36 through innovative call center scripting and coaching sessions that emphasized best practices in customer service.

Demonstrated remarkable leadership by driving employee engagement from 36% to 90% between 2016-2020 using data-driven strategies and performance measures.

Supervisor, Technical Customer Support January 2012 - January 2013

Enhanced application knowledge and technical expertise to effectively supervise and train the 2nd Level Signature Support and 3rd Level Advance Support teams, fostering a culture of continuous learning and skill development.

Championed the use of spreadsheets to track data and implement departmental staff development initiatives.

Financial data mastermind: Masterfully examined, analyzed, and prepared financial records and statements, ensuring accuracy and compliance.

Championed the use of spreadsheets to track data and implement departmental staff development initiatives.

Senior Client Analyst March 2005 - January 2012

Pioneered internal service level agreements (SLAs) for customer care, establishing clear expectations and accountability for timely and consistent service delivery. This initiative optimized communication, streamline operations, and boosted customer satisfaction.

Provided unwavering support to customer care analysts, readily answering questions and collaborating to tackle intricate customer issues. This proactive approach empowered analysts to deliver exceptional service, resolve challenges efficiently, and contribute to increased customer retention.

EDUCATION

Bachelor of Science, Accounting Livingstone College, Salisbury, NC

CERTIFICATIONS

Fundamental Payroll Certification (FPC)

Six Sigma Certification Yellow Belt Six Sigma Certification White Belt

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