Alan G. Richards II

ad3om0@r.postjobfree.com 678-***-**** Atlanta, Ga

Experienced claim handler dedicated and Performance-driven associate who implements high performance with integrity and Reliability. Possesses strong leadership skills and the ability to communicate clearly orally and in writing Delivering quality Neighborly environment and remarkable customer service. Strong Skills in Experience of Technology, Innovative Leadership, Strategic Thinking, And the great ability to Listen and understand Remarkably.

State Farm-Dunwoody, GA Claim Associate -Hybrid March 2022- December 2023

Answering inbound calls and making outbound calls to customers within a fast paced, call center environment

Supporting our customers through personalized, caring, and simple interactions

Proactively investigating claims & policy coverage, Accurately documenting claim files

Mentored new hires during bridge training and initial floor time assisting with proper claim processes and expectations.

Lead team with number of QFC’s, Self Service Products & Calls on a weekly basis.

Technology Champion providing a resource for our teams self-service products for Customers.

Ability to adapt to changes. Proactively partner with internal departments and field partners to identify efficient resolution and to build internal relationships.

Received multiple Ovations from the enterprise-wide peer to peer recognition tool

Great listening ability, strategic thinking, and problem solving.

Investigates, evaluates, negotiates and finalizes claims resulting from simple auto accident losses

Resolve customer requests thoroughly and accurately

Gather proper information from clients

Morgan Stanley Alpharetta Ga. Digital Support Specialist June 2021- March 2022

Manage daily volume of inbound calls and emails from participants, providing world-class customer service to both internal and external clients in all interactions

Conduct outreach to maintain strong relationships with client base, identify solutions

Apply Firm verification policies and procedures for all clients to avoid identity theft and fraudulent activity

Recognize and mitigate risk, ensure a deep understanding of and adherence to all policies and procedures; uphold requirements of the Quality Assurance guidelines

Stanley Black Decker-Crib Master, Smyrna GA Technical Support/ AMS Tech November 2012- June 2021

Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps.

Improve client references by writing and maintaining documentation.

Participates in development of client training programs by identifying learning issues;

Support Tools/Skills, Crib master Software/Machines, Databases, RFID, and Installation

Troubleshooting, Hardware, Imports, Data Connections, Data max Printers, Internet Information services

Caterpillar-Impact Outsourcing Solution, Griffin, GA Assembly Line Auditor August 2008- October 2012

Oversee beginning-to-end process of generator creation

Responsible for training new personnel

Supervise and monitor zone activities

Quality control machine parts for defects

Assist in the transport of hazardous materials

CDC (Center for Control Disease), Chamblee, GA Help Desk Assistant April 2008- June 2008

Assist Program Analysts with daily database tasks until completion

Maintain and troubleshoot local company networks

CPU, Laptops and Printers Software Updates

Education

Bachelor of Science, Technical Management, DeVry Keller University. Decatur Ga.

Associates, Microcomputer Specialist, South Georgia Technical College, Americus GA

Alan G. Richards II 678-***-**** Atlanta, Ga

Competencies

Core

Customer Focus

Problem Solving & Judgment

Decision Maker & Communication

Team work & Diversity

Reliability & Accountability

Work Ethic & Dependable

Software

Microsoft Office Applications: Word, Excel, PowerPoint, Access, Outlook, Directory, Networking, Ip Addressing, SQL, Sap, Databases, LAN/WAN, Supporting Software Applications.

SF Tools: CBT Calculator Tool, ECRM, TL Immediate Data Capture Tool, SF Net, Microsoft Teams, IOT, Repair Assistant, Mapping application, ECS, SCP, JR’s,

Loading Bridge Bachelor’s Degree

Two years’ experience in a customer facing environment.

Two years’ experience troubleshooting computer hardware, mobile phones, or other electronic devices

In the Customer Service organization, we believe every agent should be the customer's advocate.

Perform all routine and non-routine maintenance on passenger loading bridges interior, exterior, console, and dock lights. This will include bulb and lens replacement. Any electrical issues such as ballast and or fixture replacements will be reported to GSE Supervision. Interior and exterior painting.

Air Handling System

Perform all routine and non-routine maintenance on air handler hoses, adapters, air filters, condensate pans, and indicator bulbs and lenses. Any inoperative units need to be reported to GSE Supervision.

Baggage Conveyor Systems

Perform all routine and non-routine maintenance on gear boxes, bearings and shafts, roller replacements, belt re-lacing and belts replacements.

400 HZ Gate Power

Perform all routine and non-routine adjustment of ground power cables and associated clamping/saddles. Any inoperative units/retract reels need to be reported to GSE Supervision.

Water Cabinets

Perform all routine (PMI?s), non-routine, emergency, and heavy maintenance of the water cabinets. Any electrical issues such as inoperative motors, switches, heat strips and or light fixture replacements will be reported to GSE Supervision.

Component Repair and Build-up

Perform small component repair and buildup of non-specialized components on specialized equipment. The components are but not limited to: air conditioning adapters, water cabinet adapters, baggage carrousel bumpers, and dock light controllers.

This position requires Candidate to successfully pass an extensive criminal background check, and all information provided will be verified. Any discrepancy will result in immediate disqualification. Candidate must also successfully pass a drug and hearing test (audiogram) in addition to successfully passing a background check.

Practices safety conscious behaviors in all operational processes and procedures.

ry: Determine liability (who's at fault for the damages)

* Interview customers, claimants, and witnesses

* Partner with appraisers/estimators to manage vehicle repairs

* Negotiate with customers and other insurance carriers

Qualifications:

* Bachelor's degree or a combined total of five years of work experience and/or

college education

* Work or educational experience must include:

o Making decisions

o Solving problems

o Planning, prioritizing and organizing

o Effectively communicating verbally and in writing

o Customer service

Receive, process, payout, destroy and validate currency in a highly controlled, regulated and secure environment. Strict adherence to a set of defined rules and regulations, including those outlined in the Treasury Currency Operations Manual (TCOM), Custody Control Principles and Standards (CCPS), and internal District Cash Procedures, is required.

Key Responsibilities:

•Accesses educational materials and manuals to become familiar with operational procedures and controls to obtain knowledge of the basic skill set to function in operational roles in Cash Services. Acquires job knowledge to operate high-speed currency equipment and/or pay and receive currency/coin to depository institutions, achieving challenging production standards and complying with stringent procedures and controls.

•Balances deposits and processes financial accounting transactions/entries to depository institutions using accounting operating systems and Cash Services unique inventory and processing applications. Navigates complex inventory tracking within relevant accounting systems to record batch statistics/inventory, transfers among internal valuables handling teams and external customers, and differences and other pertinent data elements. Responsible for ensuring the accuracy of automated accounting and transfer records. Demonstrates ability to comply with specific documentation requirements.

•Obtains counterfeit certification and is able to physically detect counterfeits and altered notes through manual inspection. Required to maintain certification through semi-annual testing.

•Transfers and stores significant values and quantities of currency and coin using material handling equipment, and maintains custody and accountability throughout completion of these processes. Receives training and certification to operate material handling equipment as required by OSHA.

•Demonstrates ability to operate in a team environment with high results orientation; displays effective interpersonal skills

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