Margaret Anderson

Project Manager, Senior Business Analyst

ad3olu@r.postjobfree.com 402-***-**** Austin, TX https://www.linkedin.com/in/margaret-anderson-0422/

About Me

A dynamic technology professional with a decade-long track record in business analysis, Salesforce administration, and project management, complemented by three years of specialized expertise in delivering impactful technical sales demonstrations to SMB and enterprise companies. I excel in seamlessly integrating Agile and Scrum methodologies into SDLC processes, optimizing resource allocation for timely project deliveries. Proficient in leveraging cutting-edge project management tools, my strategic approach eliminates bottlenecks and streamlines workflows, resulting in heightened business efficiency. I thrive on driving innovation and fostering strong client relationships, collaborating with stakeholders, KPI development for C-level staff, crafting compelling sales demonstrations that resonate and drive tangible business growth.

Strengths & Skills

Project Management & SDLC Process Management: Certified Scrum Master with extensive expertise in overseeing the Software Development Life Cycle (SDLC) processes. Managing work across 15 resources in the company.

Communication & Stakeholder Management: Exceptional verbal and written communication skills, adept at conveying complex information to diverse stakeholders. Skilled in fostering strong relationships and maintaining open lines of communication throughout project lifecycles.

Project Requirements Gathering & KPI Creation: Expertise in eliciting and documenting comprehensive project requirements, ensuring alignment with business objectives. Proficient in defining, tracking, and analyzing Key Performance Indicators (KPIs) to measure project success and drive continuous improvement.

Salesforce Administration & Atlassian Tools: Proficient in configuring and customizing Salesforce Service Cloud and Sales Cloud, optimizing workflows, implementing automation, and managing user access. Hands-on experience as a Jira Administrator, ensuring streamlined project management and collaboration using Atlassian Tools.

Microsoft Products & SQL Proficiency: Expertise in utilizing Microsoft Excel for data analysis, Outlook for effective communication, Word for documentation, and PowerPoint for impactful presentations. Intermediate skills in SQL for data querying and analysis, enhancing data-driven decision-making processes.

Forecasting and Analytics: Use SQL to analyze historical sales data to identify patterns and trends that can help predict future sales. Analyze project data to determine resource capacity planning and run rates.

Experience

Constellant

Sr. Business Analyst, Technical Project Manager 2020 – 2024

Spearheaded Tier II technical product/solution pre-sales demonstrations to potential clients, advising on technical solutions for SMB and enterprise companies such as Dow Jones, Blue Prism, Avaya, and Cisco.

Worked with Database Administrator to clean customer data for over 100,000 records by deduplication, and adding new rules to prevent future data issues utilizing SQL.

Administrated Salesforce database creating reports and dashboards for lead management, customer touch point frequency, and sales forecasting.

Directed and organized the development team's Kanban boards, oversaw builds deploys, and guided roadmap prioritization from planning to execution.

Collaborated cross-functionally to configure 20 client portals, spanning from enterprise to small business proprietary tools.

Initiated, developed, and created reporting for 15+ key company KPIs, improving development team velocity and resolution time.

Led the redesign of the customer support portal to Vue.js from Angular, resulting in a 30% improvement in user experience and enhanced customer self-help documentation.

Achieved a 50% increase in development efficiency by utilizing Jira project management tools to streamline workflows and processes, accelerating project deliverables.

Successfully introduced and implemented Agile methodologies in the project management approach, fostering a more adaptive and collaborative work environment, managing tasks and projects for 15 resources.

Managed the creation of an Ecommerce module with Stripe integration for vending machine and shopping cart capabilities.

Organize and prioritize the product backlog with the CTO to complete 15 product-level enhancements annually.

Implemented a project focused on enhancing the customer experience, incorporating feedback and addressing pain points that lead to an increased customer satisfaction by 40%, leading to improved customer loyalty.

Hayes Software Systems (Frontline Education)

Special Projects Manager 2019 – 2020

Collaborated strategically with the CEO to conceptualize and implement a renewal management approach for 400+ clients, resulting in a $500k increase in Annual Recurring Revenue (ARR) within a year.

Utilized Einstein Analytics to analyze market data, identify key trends, and provide actionable insights to the sales team.

Analyze data to determine churn, customer ticket management, resource management and AWS capacity planning.

Led the design and implementation of a business intelligence dashboard using Salesforce Einstein Analytics.

Improved data visualization, providing stakeholders with real-time insights to their project implementation process with the customer success team. This initiative significantly improved efficiency by 70% enhancement.

Supervised the Special Projects department, directing the recruitment and professional development of a team of four specialists.

Managed project back log of over 50 projects and managed up to 10 projects at a time concurrently for departments across the company.

Created and managed company KPIs and conducted a bi-weekly meeting with C-level staff to review and strategize.

Worked with COO and Director of Marketing to implement a new RFP process into Salesforce and Wrike.

Orchestrated the seamless integration of Salesforce with QuickBooks, AWS, and Wrike, fostering cross-departmental communication and establishing a centralized data management source.

Collaborated cross-functionally with the customer success, sales, and support teams to develop and implement Salesforce workflows and processes, leading to improved efficiency, reduced user errors, and enhanced reporting and analytics.

Project Harmony Child Advocacy Center

Development Specialist 2017 – 2019

Collaborated closely with the Director of Development to strategize, develop, and drive successful fundraising initiatives completing over 20 events per year.

Demonstrated exceptional project leadership by planning and executing a high-impact golf invitational fundraiser, hosting 183 golfers and generating over $80,000 in funds.

Played a pivotal role in the seamless transition/migration from Raiser's Edge 7 CRM to Raiser's Edge NXT, ensuring data integrity and enhancing operational efficiency.

Nurtured and expanded donor relationships, stewarding donors, event participants, sponsors, gift-in-kind contributors, community organizations, and volunteers.

Heartland Equine Therapeutic Riding Academy

Instructor, Special Programs, Equine Manager 2014 – 2017

Pioneered and executed highly successful annual fundraising initiatives, grant writing endeavors, and a highly impactful $3-million capital campaign.

Designed, organized, and managed diverse life skills programs, camps, and community events, empowering individuals with disabilities and promoting community inclusion.

Utilized Salesforce to streamline scheduling, overseeing participation of 120+ weekly participants and coordinating activities among 19 part-time staff members.

Developed comprehensive policies, procedures, and standard operating procedures, ensuring program excellence.

Achievements

Scrum.org PSM 1: https://www.scrum.org/certificates/1012318

Earned Top Company Award: “Commander TROI Award” for always being there for others.

Jira Administrator Part 1: Completion ID: 168928870

Salesforce Administrator: Certification Credential ID: 21333605

Volunteering

Therapeutic Riding Instructor Healing with Horses Ranch: 4yrs

Heartland Equine Therapeutic Riding Academy: 7yrs

Fundraising Chair at The Nebraska Dressage Association: 2yrs

Education

Nebraska Methodist College: Masters in Healthcare Operations Management

University of Nebraska Omaha: Bachelor of Science in Education

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