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Tiffany Boyd

System Administrator

ad3oli@r.postjobfree.com • 334-***-****

Montgomery, AL, 36117

Summary

Prolific and versatile professional with comprehensive experience in developing robust network/cloud software solutions by evaluating and fulfilling information needs / directing all aspects of cloud networking operations. Professional Summary

• Stellar record of assessing and configuring hardware and network equipment like routers, WAN accelerators, DHCP (Dynamic Host Configuration Protocol), switches, proxy servers, and DNS (Domain Name System).

• Proficient in developing and sustaining network information databases for key clients, stakeholders, and executives.

• Instrumental in collaborating with cross-functional teams aimed at identifying and resolving potential issues, replacing faulty hardware, and researching new software and technologies.

• Skilled in maintaining documentation about cloud systems in order to ensure efficient and effective operational execution.

• Deft at monitoring performance of cloud servers by analyzing server logs for errors or performance problems.

• Expert in collaborating with engineering and development teams to evaluate and identify optimal cloud solutions. Technical Proficiencies

Windows Operating Systems MS Office (Word, Excel, Outlook, & PowerPoint) App Configuration Avaya Phone Systems Service Now Software Oracle Database Cisco VPN AD Replication, Group Policy Information Security Digital Certificates

Network Device Mapping Remedy Ticketing Managing System Administrator: User Admin/Groups Network Administrator: Account Admin Technical Support / Helpdesk DNS Windows Remote Administration & Assistance Client Support Technician Skills Access Control Methods Encryption Standards Microsoft Exchange Servers Trouble Shooting Skills Workstations set-up Active Directory Maximo 1.0/2.0 Snipping Tool Reimaging Microsoft Windows Server Network Support LAN Domain Trusts Group Policy Air Force Portal User Accounts Organizing Units FSA, Windows, and Telephones Career Experience

Vectrus, Kuwait 2022 – Present

System Support Admin Sr.

• Install, operate, maintain, and upgrade all supported Automation Data Processing Equipment (ADPE), currently consisting of servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items including KVM switches, CAC readers, etc.

• Solid understanding of various Windows operating system versions.

• Installing new Windows operating systems on client computers as needed, including installing device drivers and other software required for the computers to operate properly.

• Proficient in using Microsoft Systems Management Server (SMS), Microsoft Operations Manager (MOM) or Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM), and Microsoft Windows Server Update Services (WSUS).

• Proficient with PowerShell and using/writing scripts to automate routine day-to-day tasks.

• Applies foundational knowledge of IA concepts, practices, and procedures within the computing environment.

• Ability to work in Active Directory (i.e., manage domains and forests, add new users to existing domains or forests, manage organizational units (OUs), and other objects in the directory service database, etc.). P a g e 2 3

• Respond to tickets in accordance with SLA guidelines.

• Record, track, and document the help desk request problem-solving process including actions taken through to the final resolution.

• Uses work order system to initiate, update, and track all user generated work orders.

• Perform required tasks to assist the team with completing work orders. Key Achievements

• Ensured seamless operations by assessing and troubleshooting equipment for malfunction and deficiencies.

• Planned and conducted monthly UBL inventories and facilitated clinical property inventories. Vectrus, Kuwait 2021 – 2022

Service Desk Lead

• Identified, addressed, and resolved customer questions, complaints and requests via phone, email and face to face communication with keen focus on exhibiting exceptional customer service.

• Ensured operational adherence with PWS and all applicable SOPs, PIOPS and IOPS.

• Assured and monitored reliability, completeness, and accuracy of CMMS database.

• Administered and tracked drafting CDRLs and various required / special reports for effective decision-making.

• Headed and managed daily administrative functions, such as maintaining information files and processing paperwork. Key Achievements

• Accomplished assigned duties and operations by delivering exceptional coaching and training to personnel.

• Succeeded in overseeing, monitoring, and delivering work order status information to Production Control Manager and Operations Manager for effective reporting across higher management. SAIC, Montgomery, AL 2020 – 2021

Help Desk Technician(L1)

• Procured and monitored technical service hardware requests and break fix / incidents.

• Delivered exceptional assistance across Dell, HP, and various notebooks, desktops, and monitors.

• Ensured fully restored services by overseeing and monitoring additional follow-up as needed.

• Delivered remarkable customer satisfaction throughout service delivery transaction. Key Achievements

• Identified, addressed, and resolved end user queries and issues within various areas of functionally / technical troubleshooting.

Additional Experience

Customer Service Representative, Perspecta, Montgomery, AL Customer Service Representative, DXC, Montgomery, AL Help Desk Agent, Federal Service Desk, Montgomery, AL Customer Service Representative, Department of Education, Montgomery, AL Education

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High School Diploma

Southern Christian Academy, Montgomery, AL

Certifications

CompTIA Security+ certified May 2026

Server+ certified September 2022

CASP+ certified March 2026

AWS Cloud Practitioner November 2026

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