Post Job Free

Resume

Sign in

Patient Care Customer Service

Location:
Fort Worth, TX, 76102
Posted:
February 16, 2024

Contact this candidate

Resume:

Tammy Srnka

682-***-****

ad3okq@r.postjobfree.com

linkedin.com//in/tammysrnka

Professional Summary

A highly motivated self-starter whose strengths include excellent organizational skills, attention to detail, and the ability to establish and maintain long term, trusting relationships with clients with success building a clientele and collaborating with others. Established a small business and provided excellent client service for a dedicated clientele for over 20 years. Most recently, built, consulted with and sustained clientele for a high-volume nutrition retailer providing value-add and motivational support.

Skills Summary

• Knowledge of Medical Terminology

• Infection Control

• Testing and Laboratory Procedures

• General Patient Care

• Anatomy, Physiology, and Pharmacology

• Patient Appointment Scheduling

• Customer Service (In Person and Via Telephone)

• Ability to respond to patients calls in a high-volume Level One Trauma Unit

• Greeting and Directing Patients

• Microsoft Office (Word, Excel)

• Filing Patients Medical Charts/ Electronic Medical Records (EMR)

• HealthCare Foundational Knowledge and Basic Science

• General Patient Care

• Patient Care Coordination and Education

• Phlebotomy

• Medical Laws and Ethics

• HIPAA Workforce Training

• Communication and Customer Service in the Healthcare Office Education

Texas West A&M University

Certified Clinical Medical Assistant

Phlebotomy

EKG Technician

Certificate of Graduation

Associates in Science Liberal Arts and Sciences-General Studies Tompkins Cortland Community College

• Medical Assisting courses including: electronic health records, medical records, Pharmacology, health care documentation and reimbursement, clinical procedures, front and back-office duties, billing and insurance, patient care, scheduling, typing, Microsoft Word.

• Phlebotomy courses, including: blood draws, the correct order of collection, proper labeling and handing of the specimen, Anatomy and Physiology, medical terminology, medical laws and ethics, HIPAA.

• EKG courses, learning how to properly do an EKG and place the leads. Learning how to read them.

Tarrant County Public Health

Mobile Operations

NRCMA

Providing vaccines throughout Tarrant County.

Putting in data entry, continuing education mandatory through the CDC. USMD Clear Fork

NRCMA

Providing point of care testing on patients. Administering injections, nerve conduction testing, ocular testing, urine cultures, Covid testing, flu testing. Rooming patients and getting all of their vital signs. Documenting into a complex system.

Externship

Heart Institute of North Texas

08.23.2021-09.08.2021

Jenny Craig

Health Coach

2.20.2020-03.16.2021

Helping Clients reach their weight loss goals, upgraded over 95 percent of my clients, generated 25 percent of clients through cold calls.

John Peter Smith Hospital

Multi-skilled Technician

12.02.2017-05.20.2018

Conducted vitals, Glucose testing, EKG’s, Bladder Scans, Patient Care, and Documenting in the Electronic Medical Record.

Dick Van Dyke, Addiction Treatment Center

Assistant Addiction Counselor

7.02.2014-07.20.2015

Conducted Educational groups, assisted all staff members with various duties, facilitate recreational activities. Developed strategies to help clients maintain long-term sobriety. The Cutting Edge

Established 1992-2015

Owned and Operated

A small successful business owner with extensive customer service skills, ability to maintain a diverse clientele for over 20 years, excellent interpersonal skills with the ability to take a genuine interest, gain trust and engage with clients.

Awards

Values I Promote (John Peter Smith Hospital)

Deans List: 2010.2012.2014



Contact this candidate