PERSONAL INFORMATION:

Name: Jorge Arroyo

Address: ***** ***** ***, ** **** TX. 79928

Phone: 915-***-**** alternative Phone 915-***-****

Email: ad3okm@r.postjobfree.com

Citizenship: USA

EDUCATION

UACJ 1996 Industrial Engineering Bachelor Degree

El Paso Community Colleague 1994 English as a second language

ITESM 1998English as a second language

UACJ 2006 Management Development

ITESM 2009 Executive Development

Marriot at El Paso Texas 2013 The World’s Great Minds @your Company

“Innovation with Tom Peters”

Toyota Customer First at Michigan Facilities 2016.

GM B1Q Training at Saltillo Mexico GM Plant

FCSD Supplier Quality Training 2018

Certification as Internal auditor on the new IAFT 16949 2018 by Q&M Consulters.

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ADDITIONAL INFORMATION & GENERAL IMPRESSION

Professional Summary: Professional Quality Manager with over 21 years of Quality and manufacturing process experience in world-class companies at the management level, a strong leadership team, and lead to Manage and provide, support and direction for the development, implementation, and maintenance of Quality Management System to meet our customer’s expectations. Controlling our processes for executing global system continues improvements to reduce the poor quality and eliminating any type of process and product waste as scrap, reducing external expensive sorting and customer feedback increasing our savings month by month to meet with business goals, new products released and customer product changes as required, to ensure Quality Management System is established and implemented by the requirements of the current Quality standards – ISO/TS 16949.

Competencies: Committed to delivering results, process, and product management Integrity, loyalty, ethics person, responsiveness, and sense of urgency given to Company needs, highly analytical and data-driven oriented to business results.

Other Skills: Management of conflicts, supervision of Audit processes from Corporate for several functions, domain customer requirements and audits, and validation of general Factory metrics/KPIs and general overview (PPMs, customer Feedback, cost, scrap, efficiency, P&L) excellent customer relationship.

Competencies: Committed to deliver results, process driven, Integrity, loyalty, ethic person

PROFESIONAL DEVELOPMENT

Green Belt Six Sigma certification

Shainin Technic for problem-solving

Delphi Problem solving (DPS, 5 WHYS)

Warranty Issues

Lean Manufacturing

TQM (Total Quality Management)

Toyota Way

Japanese Manufacturing Techniques

Continues Improvements

Seven Habits

Emotional Intelligence

Teaming for excellence

Winning with excellence

Preventive Error Proofing

FTQ

PPAP

PFMEA

PCP (Process Control Plan)

(SQA) Supplier Development

Cost of poor Quality

Certified in 2019 as Hanon internal audit by QCS company

ISO 9000 / ISO TS 16494/ ISO 14000

SMA

Personal relations workshop

SKILLS

Systems (GM BIQ, Toyota Supplier system, good customer negotiator)

Computer Skills (Excel, Word, PowerPoint)

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

08/2017-Currently Hanon Systems

2022 Quality Manager at Paso del Norte Plant in Juarez City.

They produce Radiators, HVACS, Heater cores WTOCS.

In charge of quality control of products and processes and ensuring they meet with the customer requirements, process audit, and meet all certifications requirements as IATF 16949, ISO1400, Customer requirements, product validation and assessment, PPAPs approvals, new product launches, Problem-solving of customer issues and warranty problems.

Customers: FORD, GM, KIA, MAZDA, BRP, JCI, HANON INTERNAL PLANTS.

2017 to 2021 Responsible for the DSO transference business from Grove City to El Paso Texas: (QC and Operations responsible)

Develop a full process for service parts packaging for more than 13 customers and all spot buy for another customer, and obtain the Customer transference approval and PPAPs as the customer requires:

Ford, GM, Daimler, Nissan, Navistar, Jaguar, Mazda, BRP, Navistar, New Streams, Aston Martin, ISE, WIX, TI.

As QC Eng. ANS Operation supervisor have direct responsibility to maintain the quality culture in the DSO group to meet and exceed the customer requirements while meeting company business targets. This responsibility includes maintaining quality production levels to meet requirements.

Implement and develop the full process for the DSO at EPDC.

Responsible process of all phases of the Plants Quality including but not limited to Continuous improvement of the Customer Satisfaction Operating System and the connectivity to other flows and swim lanes (common processes and procedures, systems, performance metrics, cost model, and people management), lead the effort to move from corrective to preventive working closely with Engineering, driving the problem-solving and corrective actions to the corresponding flow. Manage areas that impact the cost of quality such as sort, rework, ICIM project selection, and the customer approval for this transference as PPAP approval for this transference business.

Develop the internal audit plan and perform the internal audits as an auditor to keep the system updated and also to maintain the external certification.

Major Achievements

2018 Reduce the cost of operation.

2018-2021 reduce the Packaging cost 50% each year.

3 years without formal complaints.

Reduce the inventory cost an excess of raw material and obsolescence.

Strong communication with the customers to obtain the PPAP’s approval in one week for all part numbers.

2019 DTS another business was moved successfully from Romulus Michigan to El Paso.

07/ 2013 – 02/2017 Delphi

Automotive Industry (Wire Harness)

Juarez City

Cluster Manager

Responsible for 4 plants as QC customer satisfaction in two different cities:

3 Plants located in Juarez Mexico and one in Parral Chihuahua Mex.

Management of around 18 customers among these different plants as:

Toyota, GM, Mercedes Benz, Tesla, Fiat, John Deere, CNH, Volvo, Mack Truck, Cummins.

As QC Cluster Manager had direct responsibility to maintain the quality culture across the organization to meet and exceed the customer requirements while meeting company business targets. This responsibility includes maintaining quality production levels to meet requirements.

Implement a program in quality control and compliance.

Responsible for general supervision of all phases of the Plants Quality including but not limited to Continuous improvement of the Customer Satisfaction Operating System and the connectivity to other flows and swim lanes (common processes and procedures, systems, performance metrics, cost model, and people management), lead the effort to move from corrective to preventive working closely with Engineering, driving the problem solving and corrective actions to the corresponding flow. Manage areas that impact the cost of quality such as sort, rework, ICIM project selection, and evaluation of continually the risk assortment to avoid major impacts.

Provide leadership for successful day-to-day operations.

Manage these 4 plants for manufacturing process control: 4 QC Managers,

10QC Engineers two for each plant, 80 QC Technicians 20 for each plant, and 160 Auditors, 40 for each plant and 20 Customer support Engineer at the customer site,

Support customer relations to achieve a high level of Customer Satisfaction. This is accomplished by addressing any customer concerns through informal (direct communications by phone, letter, or visits to the customer) and formal (execution of (documented corrective actions, specific to customer requirements) 8-D’s) methods. Controllership functions for US-based Entities.

Responsible for executing global systems to ensure the Quality Management System is established and implemented under the requirements of the current Quality standards – ISO/TS 16949.

Coordinate plant activities where projects involve more than one location to support continuous improvement efforts and the company’s business plan.

Assist as needed by participating in or leading Problem-Solving Teams, Continuous Improvement projects, and Lean Manufacturing projects.

Work with the plant's Management team to meet our customers’ quality expectations and to monitor PPM performance both internally and externally regionally. Direct and support activities when necessary to meet our goals.

Develop the budget for the Quality department activities which will provide for the attainment of the objectives for the plant and business unit. Also, manage the Quality department expenditures to stay within the approved budget.

Develop, train, and support the plant’s management on the quality systems including the format for reporting performance to keep focus on our quality initiatives.

Major Achievements

Mercedes Benz customer for 36 consecutive months with zero PPMs and zero customer feedback.

2016 GM Business Global Quality Award (PARRAL Plant).

2015 GM best results on the B1Q customers audit and best supplier.

John Deere third consecutive year (201*-****-****) obtained the Partner Quality Award (Among Plants: Portugal-Brazil- Juarez)

Toyota Business 2013 & 2014 Quality Award for two Plants (PARRAL and Juarez)

Three consecutive years inside of budget 4% of the external expenses for poor quality.

06/2006 –07/2013 Delphi (Rio Bravo Electricos IX)

Automotive (Wire Harness)

Juarez City

Quality Manager (Toyota Business)

Major Activities

Responsible for Customer satisfaction, supplier Quality Assurance, service parts, and warranty parts coordination of new product introduction, final assembly and lead prep process, suppliers and cost of quality, and continues improvement and development of a TQM system to improve organizational structure on the development and implementation of goals and strategies.

Responsible for measuring, analyzing, and improving quality levels for 3 vehicle assembly plants (Toyota Canada, Toyota California, San Antonio, Toyota Tijuana Baja California) as 4 different vehicles (Tacoma Truck, Vibe, Matrix, and Corolla).

Toyota customer sites, in Canada, USA, and México

Manage this plant for manufacturing process control: 1 QC General supervisor, 4 QC Engineers two for each shift, 20 QC Technicians and 40 Auditors, and 5 Customer support Engineers at the customer site.

Developed and implemented strong processes and continuous improvement and monitoring the performance vs budgets to meet the targets.

Lead the plant management to obtain the planned metrics.

Establish process metrics, and in-line and end-of-line process controls to ensure quality.

Develop plans to affect the Cost of Quality improvement projects and Internal Controls supervision by internal processes/procedures.

Create and implement Quality Inspection plans Manage quality process auditors.

Monitoring customer feedback and solving problems to avoid reoccurrence.

Monitoring and establishing weekly improvements for FTQ.

Supports manufacturing engineers during APQP early phases and establishes quality processes for new product lines including documentation of work instructions and procedures, standards, and quality governance.

Assist with documentation related to ISO9000 and other compliance/certification requirements.

Develop documentation for training and perform training of quality technicians, and analysts on quality management techniques, and for workers on daily functional tasks.

Develop plans to affect the Cost of Quality improvement projects

Major Achievements

2006 Reduce the customer feedback and increase the Productivity.

2008 Toyota Quality Award was received for the good Quality of Corolla Major Change.

Strong Quality improvements in 2008 (72% of improvements) vs the last Major Change in 2002:

280 Customer Complaints in 2002 vs 20 Customer Complaints in 2008

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Strong focus on Quality Customer Feedback over the years:

2009 with 11 Customer complaints and 45% improvements

2010 with 9 Customer Complaints

2011 with 11 Customer Complaints

Strong focus on Quality Customer PPM’s during years: Customer goal is 15PPM’s

2007 with 4 PPMs and 73% of improvements

2008 with 9 PPMs and 40% of improvements

2009 with 3 PPMs and 80% of improvements

2010 with 9 PPMs and 40% of improvements

2011 with 3 PPMs and 80% of improvements

Cost of external expenses sorts was reduced by 65% during these years.

02/ 2003 – 06/2006 Delphi (Rio Bravo Electricos IX)

Automotive (Wire Harness)

Juarez City

QC General Supervisor

Reason to leave the company-

Major Activities

Manage this plant for manufacturing process control: 2 QC Engineers one for each shift, 10 QC Technicians and 20 Auditors, and 5 Customer support Engineers at the customer site.

Leading Control of the Manufacturing process to reduce the customer impacts.

Leading plant to reduce the cost of poor quality and scrap.

Coordinate the Layer Audits for all the areas in the Plant to detect opportunity areas to avoid bad results.

Daily communication with the customers to attend to their demands and increase the customer relationship.

Assure the problem reoccurrence supporting the groups to define the real root causes.

Customer Visits frequently according to the schedule and presents them with the monthly improvements.

Supplier Quality Assurance, responsible for ensuring that the Quality of supplier material meets all requirements. Specifications, and expectations and conforms to all automotive industry standards.

Service parts and Warranty Parts, responsible for developing product and Quality processes of parts of different model years required by the customer and for any quality issues reported by Toyota.

Error analysis and corrective actions follow-up, implementation of quality tools and techniques, process audits and data collections systems, had the responsibility to improve quality and productivity levels through work items.

Coordinate evaluations of PFMEAS- RPNS.

Develop a QC team Training program.

Major Achievements

2004-win TACOMA Lunch Quality Global Awards.

They give the new Tacoma generation for 2015 based in excellent results.

07/ 2013 – 10/2016 Delphi (Rio Bravo Electricos XI)

Automotive (Wire Harnesses)

Juarez City

QC Engineer

Major Activities

Had complete responsibility for a business unit, (Border plants) 6 Plants taking responsibility for assessments of all Plants to keep the highest Quality levels and member of the Mexico court group of DBS (ISO 9000 before and IOS TS16494), training on all the work instruction changes and implementation, leader of coordinator of ISO TS16494 of each Plant, part of reliability group and Advanced Product Quality Planning (AQP) and giving training to all the border Plants.

Led plant to comply with the manufacturing process and procedures.

Coordinate the procedures changes and improvements.

Perform assessments of the manufacturing plants to ensure the process is correct and detect all the opportunity areas to improve and meet all the system and customer requirements.

Training all the plants in the new requirements and procedures that impact the manufacturing process.

Major Achievements

The six Plants were always in the average of 95% compliance.

Successful external audits result to keep the ISO certification.

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10/ 1996 – 06/2000 Delphi (Rio Bravo Electricos IV)

Automotive (Wire Harnesses)

Juarez City

QC Engineer (GM Business)

Major Activities •

Responsible for Quality Satisfaction, Supplier Quality Assurance, Quality Processes, and coordination of new product introduction as a Quality Engineer.

•Manage this plant for manufacturing process control: 6 QC Technicians and 20 Auditors, 1 Customer support Engineer at customer site.

Major Achievements

• 4 Years without customer Complains.

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