SUSAN CARLOCK

SPRING, TEXAS

832-***-**** CELL

ad3ok3@r.postjobfree.com

I am well organized, detail oriented and able to prioritize effectively to manage conflicting demands in a fast-paced work environment with a positive attitude. I have strong time management skills and a very high degree of commitment to my work. Real Estate Closing software: RamQuest, TXR, AIM, Closing Market, FAST, REAL EC and REAL EC Integrated; iClosing, Centrix. Microsoft Office. ESCROW OFFICER – December 2020 – October 2023

CAPITAL TITLE OF TEXAS LLC – Branches: The Woodlands, Texas and Spring, Texas Reviewed and resolved curative title issues upon receipt of the title commitment and tax certificate. Prepared preliminary CDs or HUD-1s and any other title documents required by each lender. Worked on all refinance loan files at branch in addition to purchase transactions. Explained the documents to the customer and answered their title questions to provide a smooth transaction for all parties. Balanced the file and disbursed escrow funds in compliance with TRID and TDI. Submitted and approved wires. Prepared lender’s package and filed recordable documents with the county clerk’s office including out of county transactions. Audited the file and followed up on outstanding checks to finalize the escrow account to a zero balance. Covered desks for branch managers and escrow officers out on vacation at each of Capital Title’s Houston areas branches and did mobile closings. SENIOR ESCROW OFFICER/OFFICE MANAGER – December 2017 – December 2020 LINEAGE TITLE OF TEXAS – Spring, Texas

Opened orders and sent to underwriter’s title plant for title search. Input underwriter’s commitment into company file system to generate on company’s title commitment sent out to all parties. Resolved curative title issues. Prepared CDs or HUD-1s and other title documents requested by each lender. Explained the documents to the customer and answered their title questions. Prepared copy packages for all parties after closing. Balanced the file and disbursed escrow funds in compliance with TRID and TDI. Submitted and approved wires and issue checks. Returned lender’s package and used secured email to clients that requested an electronic set of copies of the closing documents. Assisted CPA with audit by researching the money trail when discrepancies appeared in RamQuest and Rynoh. Managed office employee workflow. Maintained and ordered the office supplies and groceries for the office. CONTACT SIGNER/MOBILE CLOSER – August 2014 – December 2017 Worked as a temporary employee for a day or weeks at a time for the builder’s title company office location. Builders included: D.R. Horton, Gehan Homes and K. Hovnanian Homes. ESCROW OFFICER – October 2013 – March 2014

TEXAS AMERICAN TITLE COMPANY – Spring, Texas

Reviewed title issues upon receipt of title commitment and tax certificate. Reviewed and audited contracts to prepare documents. Contacted the lender, customers, and title plant to meet the requirements to clear title. Prepared error-free HUD-1 Settlement Statements and in house documents. Closed and explained each loan document to the clients and their agents during closing. Emailed documents for funding approval. Balanced the file and disbursed the funds of the file. Wire funds and mail out the checks. Prepared closing packages back to the lender. E-Recorded documents. Uploaded each package into DocHub. Hosted “Lunch and Learn” seminars for agents. Attended after-hour fund-raisers and WCR luncheon. ESCROW OFFICER – February 2013 – to October 2013

GREAT AMERICAN TITLE COMPANY – Houston, Texas

Reviewed all title issues upon receipt of title commitment and tax certificate. Reviewed and audited contracts to prepare documents. Contacted the lender, customer, and title plant regarding the requirements to clear title. Responded to and completed numerous email requests (an average of 150 daily requests). Worked through Chase’s system REAL-EC with appropriate codes and verbiage and Great American’s FAST system. Prepared error-free HUD-1 Settlement Statements and uploaded into systems. Compliant with Chase’s time requirements for each stage of the open order and loan preparation. Arranged complete loan package in specific stacking order. Explained the documents to the customer and answered any questions at the closing table. Upon completion of closing, reviewed the package and uploaded codes into REAL EC. Balanced the file and issued disbursement instructions to our funding team and policy department. Resolved any issues after closing. ESCROW ASSISTANT - December 2003 – February 2013

STARTEX TITLE COMPANY – Spring, Texas

Calculated title premium splits on all the branch’s out-of-county contracts pursuant to each title/agent contract agreement. Initiated payment request and tracked each response. Reviewed and audited contracts to prepare documents. Audited and completed all documents and mailings to be recorded with the County Clerk for OOC, in addition to the E-Recorded documents. Prepared Preliminary HUD-1 Settlement Statements and Insured Closing Letters. Opened title and ordered taxes. Scanned each file document. Audited the storage of each file to an off-site storage facility and any retrieval efforts. Coordinated the interplay of activities between departments. Provided administrative/secretarial support for various departments. Assisted clients and co-workers with a range of administrative issues and answered phone inquiries. Coordinated and scheduled client meetings and Real Estate closings. Worked with Post Closing Department to resolve any closing requirements. Prepared Lender packages. Managed and ordered all office supplies. CONSTRUCTION LOAN MANAGER/LEGAL ASSISTANT - June 1987 – September 1993 PARKER, JOHNSON, COOK & DUNLEVIE, Attorneys at Law – Atlanta, Georgia OFFICE MANAGER/LEGAL ASSISTANT - May 1986 – June 1987 MICHAEL D. BARBER, Attorney at Law – Atlanta, Georgia