Darla McCullough

Elgin, TX ***** *** Live Oak ad3oja@r.postjobfree.com

OBJECTIVE

Experienced professional with a strong background in business analysis, customer service, an accounting. An impressive track record of successfully collaborating with clients and technical teams. Seeking a challenging opportunity to leverage my extensive expertise, problem-solving skills, and commitment to delivering high-quality solutions while remaining open to exploring new and diverse career paths.

SOFTWARE AND TOOLS

Software and Tools– Microsoft Teams, Microsoft Word, Microsoft Excel, Workday, Visio, Sametime, Lotus Notes, Win Zip, TSO, Acrobat Reader.

WORK HISTORY

Computer Sciences Corporation (CSC) / DXC Technology, Business Analyst, <Austin, Texas>1998 – 10/2023

Collaborated with clients, technical staff, and management on various life insurance projects.

Played a key role in the client projects as a Business Analyst and Liaison.

Managed the help desk ticketing system, generating, and updating weekly ticket reports for clients.

Provided security reports, monthly policy count reports, and monthly project reports.

Updated the Elevation Tracking Log for technical staff and created new reports per client's request.

Worked closely with CSC Security team to address security issues promptly.

Created training documents for backup personnel.

INSURANCE INDUSTRY EXPERIENCE

CSC/ DXC (25 years): Asst. Prof. Business Analyst

FIC Insurance Co (6 years): Senior Client Service Specialist, Customer Services Representative, Accounting Specialist, Assistant Claims Supervisor, Technical Support.

Columbia Universal Life (2 years): Underwriters Assistant.

PROFESSIONAL SUMMARY

Proven track record as a Business Analyst, collaborating with clients, technical staff, and management to meet project goals. Strong Customer Service background, and Accounting Background.

Strong Customer Service background, and Accounting Background.

Proficient in Multitasking, with a focus on ensuring quality and accuracy.

Skilled at creating training documents and generating weekly and monthly reports for clients and management.

Exceptional problem-solving abilities and the ability to work under time pressure.

Strong background in collaborating with security and technical staff to address immediate issues.

AREAS OF SPECIALTY

Strong Team lead.

Liaison role to support client/technical staff.

Creation of Training Documents/Running weekly, monthly reports for client/management.

Updating Quarterly Interest Rates in all regions (DEV, Pilot, and Production).

Strengths in multi-tasking, communication, an accounting ability.