SR. LEVEL / LEAD / CONSULTANT – ERP / SAP / S/* HANA / ARIBA – ARIBA ON-DEMAND/ ORACLE / PEOPLSOFT / M&A / OCM / TRANSFORMATION / LEAN / SIX SIGMA / OPERATIONAL EXCELLENCE / CONTINUOUS IMPROVEMENT / CYCLE TIME REDUCTION / PROGRAM MANAGER / PROJECT MANAGER / LEARNING & DEVELOPMENT / TRAINING DESIGN, DEVELOPMENT, & DELIVERY / CURRICULUM DESIGN & DEVELOPMENT

SEASONED AND EXPERIENCED:

SENIOR ORGANIZATIONAL CHANGE MANAGEMENT (OCM) / TRANSFORMATION / DEVELOPMENTAL COACHING - EXECUTIVE/LEADERSHIP / STRATEGIC PLANNING / ORGANIZATIONAL DEVELOPMENT / LEARNING & DEVELOPMENT / TRAINING / CURRICULUM DESIGN/DEVELOPMENT / MERGER & ACQUISITION (M&A) / BUSINESS/PROCESS TRANSFORMATION / BUSINESS PROCESS IMPROVEMENT / SIX SIGMA / LEAN OPERATIONS / PROGRAM MANAGEMENT / PROJECT MANAGEMENT / REENGINEERING / CONTINUOUS IMPROVEMENT / CYCLE TIME REDUCTION / OPERATIONAL EXCELLENCE / BUSINESS PROCESS ANALYSIS / FACILITATION / TEAM DEVELOPMENT WITH OVER 25 YEARS OF EXPERIENCE.

AT A GLANCE

Proven OCM success in supporting business relocation, Business Transformation, M&A, Reengineering, PMO and organizational change management initiatives for business-driven change or SAP / S/4HANA / Oracle / PeopleSoft / ERP implementations in large complex organizations to achieve or exceed organizational goals.

Created OCM Roadmap based on Prosci (ADKAR) to support S/4HANA implementation of: HCM; Production Planning; Procurement; Controlling; Sales and Distribution; etc. In the OCM Roadmap for S/4HANA the approach moved OCM from Prepare (Planning) the Discover Phase. This allowed Communications and familiarization sessions to start early and improve individual and organizational buy-in.

Generated an 84% increase in employee participation. After conducting an organizational assessment, designing, developing, and delivering Learning and Development strategy / Plan / policies / procedures, executive management, and leadership development/training, worked with SMEs to develop End User Training employee development training and curriculum.

Listening to the voice of the customer - enhanced customer service, increased employee involvement, and created new performance measurements to support desired behavior. Worked with SMEs to develop End User training

Skilled in gaining confidence of executives and leadership team and then cascading commitment down through the organization.

Skilled aligning organizations, processes, and staff with business strategies.

Identified Organizational Change Management, Business Transformation, Process Reengineering (applied Accelerated/Lean Operations), and cost savings, created communication strategy & plan, Organizational Change Management/Transformation Strategy & plan, training strategy/plans, curriculum design, development, and delivery and organizational design to save SAP project (Sales, HR, Controlling, Supply Chain).

Worked with SMEs to develop End User Training

Commanded Lean/Six Sigma /Reengineering effort resulting in 40% savings and consolidation of three units into one.

Reengineered (applied Lean / Six Sigma) sales processes and reward system, resulting in 90% increase in new account revenues.

Spearheaded an organizational assessment, course and curriculum design/development/training implementation, Organizational Change effort that resulted in: executive/leadership development, alignment and commitment of all personnel starting with the leadership team and created/monitored performance measurements that supported the desired behavior and becoming customer-centric, saved client $3M.

Designed and implemented Business Transformation strategy to stabilize company that had grown revenues 450% through four acquisitions.

EDUCATION

Master of Management, Cambridge College, Cambridge, MA., 1992, Management / Adult Learning & Development, Business and Industry, Lesley College, Cambridge, MA. Vocational Education, Fitchburg State College, Fitchburg, MA. Certified Course and Curriculum Designer / Adult Training, Certified Green Belt, Certified Total Quality Institute Processes, Certified Developmental Coach and ODI Facilitator.

LICENSURE/CERTIFICATIONS/MEMBERSHIPS

Certified LMA Organizational Improvement (Change Management)

Certified RAC Change Management

Certified RAC Developmental Coaching

Certified in Curriculum Design & Development

American Society Quality Control

Certified Electronics Instructor in the State of Mass

Certified Quality Control Circle facilitator

Certified Total Quality Institute

Certified RAC Variation Reduction / Cycle Time Reduction / Continuous Improvement

Certified TQI Business Process Improvement

Certified by ODI to Facilitate and implement: Quality Improvement.

Certified Green Belt

Certified ODI Facilitator

Certified Persuasive Communications, Sales Training.

Advantage and Quality Action Teams

SOFTWARE SKILLS

Articulate, Captivate, LMS, Microsoft Office 365, Visio, Microsoft Project, Oracle, JD Edwards, PeopleSoft, Enable Now, MES, SAP SuccessFactors, SAP Ariba, Storyline,

SUPPORT SAP, S4/HANA MODULES WITH OCM:

Financial Accounting and Controlling (FICO); Human Capital Management (HCM); Material Management (MM); Arib; Ariba On-Demand; Plant Maintenance (PM); Production Planning (PP); Quality Management (QM); Sales Distribution (SD)

EXPERIENCE

STANDARD APPROACH TO ORGANIZATIONAL CHANGE MANAGEMENT (OCM)

ORGANIZATIONAL CHANGE MANAGEMENT METHODOLOGY

Identified and mapped stakeholders

Conducted Change Readiness Diagnosis

Conduct Business Impact Assessment

Delivered Organizational Change Management Strategy and Plan

Developed and delivered Stakeholder Engagement Strategy and Plan

Conducted Training Needs Assessment

Created Training Strategy and Plan

Worked with SMEs to develop End User training

Ensure Organizational Alignment

Analyze, Design, Develop, Implement, and Evaluate Training

Design, Develop and Deliver Leadership Training as needed

Responsible for Role Mapping

Created Communications Strategy and Plan

Design, Develop and execute OCM Communication

Conduct Business Impact Assessment

Conduct As-Is Business Process Mapping Workshops

Design and Develop To-Be Business Processes

Conduct To-Be Business Process Mapping Workshops

Design and develop role-based training to support the “To-be” state

Design, Develop, and Deliver Leadership Training as needed

Conduct Business Impact Assessment

Conduct As-Is Business Process Mapping Workshops

Design and Develop To-Be Business Processes

Conduct To-Be Business Process Mapping Workshops

Design and develop role-based training to support the “To-be” state

Provide employee coaching and feedback as needed

Using standard Organizational Change Management® (OCM - based on Prosci ADKAR) / Transformation and Lean-Six Sigma methodology, that consists of six steps and includes seven (7) major work streams that are mutually dependent and are sequenced against the ASAP/AIM/S/4HANA; Accelerated Six Sigma/Lean; Agile; Developmental Coaching

Client: Food & Beverage – OCM Lead – April 2023 – November 2023 – Organizational Change Management Lead ERP, D365 Implementation (Multiple US locations)

Support PMO through end of project

Follow Documented Organizational Change Management Methodology (See above)

Create Strategy and Plan for OCM

Design, Develop and execute OCM Communication

Create Stakeholder Engagement Strategy, Plan, and execute plan

Worked with PMO to establish and control/monitor OCM budget

Worked with PMO to identify, utilize, and deploy OCM resources

Worked with SMEs to develop End User training using Enable Now

Integrated with Agile Methodology (Sprints)

Identified & Advised on Potential Issues and Risks.

New England Collaborative Solutions – OCM Lead – March 2022 – November 2022 – Organizational Change Management Lead SAP/S4 HANA implementation (Multiple locations – Florida, Arizona)

Support PMO through end of project

Support all modules including Master Data Management (MDM), Ariba On-Demand

Follow Documented Organizational Change Management Methodology

Create Strategy and Plan for OCM

Design, Develop and execute OCM Communication

Client: Zimmer Biomet - Medical Device Manufacturer – OCM Lead (S/4HANA Roadmap) – August 2021 – November 2021 – Organizational Change Management Lead (Indiana, Georgia)

Support PMO through end of project

Support all modules including Master Data Management (MDM), Ariba On-Demand

Follow Documented Organizational Change Management Methodology

Create Strategy and Plan for OCM

Design, Develop and execute OCM Communication

Client: ADP - HCM Service Provider – April 2021 – June 2021 (Remote)

Senior Management Consultant (S/4HANA Roadmap) (Augusta, Georgia)

Support PMO through end of project

Support all modules including Master Data Management (MDM)

Follow Documented Organizational Change Management Methodology

Create Strategy and Plan for OCM

Design, Develop and execute OCM Communication

New England Collaborative Solutions – OCM Lead – Sept 2020 – April 2021 – Organizational Change Management Lead (S/4HANA Roadmap)

Organizational Change Management Lead (S/4HANA Roadmap)

Support PMO through end of project

Support all modules including Master Data Management (MDM)

Follow Documented Organizational Change Management Methodology (See above)

Create Strategy and Plan for OCM

Design, Develop and execute OCM Communication

Create Stakeholder Engagement Strategy, Plan, and execute plan

Client: Takeda - Biopharmaceutical Global Organization – April 2020 – Sept 2020

Transformation Project Manager after M&A (Remote) (MA)

Follow Documented Organizational Change Management Methodology

Create Strategy and Plan for OCM

Support PMO through end of project

Identified key US stakeholders.

Ensured deliverables of Global implementation were achieved on or ahead of schedule.

Integrated with Agile Methodology (Sprints)

Create Stakeholder Engagement Strategy, Plan, and execute plan

Design, Develop and execute OCM Communication

Ensured alignment with strategic objectives.

Client: Sanofi - Bio-Tech Global Manufacturer – March 2018 – August 2019

Organizational Change Management Lead for Global LIMS Program (MA)

Support PMO through end of project

Follow Documented Organizational Change Management Methodology (See above)

Create Strategy and Plan for OCM

Design, Develop and execute OCM Communication

Create Stakeholder Engagement Strategy, Plan, and execute plan

Worked with PMO to establish and control/monitor OCM budget

Worked with PMO to identify, utilize, and deploy OCM resources

Worked with SMEs to develop End User training using Enable Now

Integrated with Agile Methodology (Sprints)

Identified & Advised on Potential Issues and Risks.

Client: Analog Device - High Tech Manufacturer, Integrated Circuits - January 2018 to April 2018 (WESTWOOD, MA)

Organizational Change Management Lead - (Goal Management, Learning Management, Career Development, Performance Management, Continuous Performance Management, Succession Planning, Compensation Management, Workforce Analytics & Planning, Role Based Permissions, SAP Jam Collaboration, and HR Changes Report)

Follow Documented Organizational Change Management Methodology (See above)

Worked with PMO to establish and control/monitor OCM budget

Worked with PMO to identify, utilize, and deploy OCM resources

Create Stakeholder Engagement Strategy, Plan, and execute plan

Client: Oxford Global Resources - Mid-October 2017 – December 2017

OCM - Petro-Chemicals Knowledge/Skills Transfer (MA)

Prepared a client proposal to provide business continuity, continuous improvement, skills, and knowledge for: Logistics and Warehouse; Planning; Customer Service; and Analyst Issue Resolution. This also included the project plan to move from the East Coast to Texas, business process mapping activities, training strategy and training plan.

Client: Emergent BioSolutions - BioSolutions Global Manufacturer – August 2017 – October 2017 (Virginia)

Organizational Change Management Lead

Support PMO through end of project

Follow Documented Organizational Change Management Methodology (See above)

Create Strategy and Plan for OCM

Design, Develop and execute OCM Communication

Create Stakeholder Engagement Strategy, Plan, and execute plan

Client: Dussault Falcon Jet - Aerospace Manufacturer – April 2017 – August 2017 (Arkansas)

Organizational Change Management / Lean Six Sigma / Process Mapping

Identified and mapped stakeholders.

Design and Develop To-Be Business Processes.

Conduct To-Be Business Process Mapping Workshops.

Client: Sanofi/Genzyme - Bio-Tech Global Manufacturer – January 2013 – March 2017 (Framingham, MA)

Organizational Change Management Lead for SAP (S/4HANA) Implementation of Supply Chain, Ariba On-Demand, SAP Sales and Distribution (SD), SAP Production Planning (PP), Plant Maintenance, SAP Materials Management (MM), SAP Quality

Follow Documented Organizational Change Management Methodology (See above)

Create Strategy and Plan for OCM

Design, Develop and execute OCM Communication

Worked with PMO to establish and control/monitor OCM budget

Support all modules including Master Data Management (MDM)

Worked with PMO to identify, utilize, and deploy OCM resources

Integrated with Agile Methodology (Sprints)

Worked with SMEs to develop End User training using Enable Now.

Responsible for Role Mapping

Create Stakeholder Engagement Strategy, Plan, and execute plan

Client: GM (Strategic) Global Automotive Manufacturer (GM) Organizational Change Management Lead for North American Program – May 2012 – December 2012 (Detroit & Canada)

(SAP) Implementation of Supply Chain, Ariba On-Demand, SAP Sales and Distribution (SD), SAP Production Planning (PP), Plant Maintenance, SAP Materials Management (MM), SAP Quality including HR Modules

Follow Documented Organizational Change Management Methodology (See above)

Worked with PMO to establish and control/monitor OCM budget

Support all modules including Master Data Management (MDM)

Worked with PMO to identify, utilize, and deploy OCM resources

Worked with SMEs to develop End User training using Enable Now

Identified & Advised on Potential Issues and Risks.

Create Stakeholder Engagement Strategy, Plan, and execute plan

ADDITIONAL PROJECTS

Client: Delhaize Group - Global Retailer – January 2011 – April 2012

Organizational Change Management (Compare and Evaluate SAP vs. Oracle) (Portland, ME)

Client: State Agency NY DSS – December 2009 – November 2010 (Albany, NY)

Organizational Change Management Lead – July 2008 to April 2009 (MA)

Client: Bose Corp - Consumer Electronic/Manufacturing

Senior Organizational Change Management (OCM) Consultant Lead

Provide Business Change Management support in the SAP implementation of SAP Sales and Distribution (SD), SAP Production Planning (PP), Support all modules including Master Data Management (MDM), SAP Materials Management (MM), Supply Chain, etc.

Worked with SMEs to develop End User training using Enable Now

Client: Defense Navy ERP Organizational Change Management (OCM)/Transformation Consultant (SAP – including HR Modules) – October 2007 to July 2008 (Philadelphia, PA)

Provide support, methodology and direction to the client OCM /Communication team in SAP implementation of SAP Sales and Distribution (SD), Supply Chain, SAP Production Planning (PP), Support all modules including Master Data Management (MDM) SAP Materials Management (MM). Completed the first phase of the project.

Worked with SMEs to develop End User training using Enable Now

Client: Cliff star - Food and Beverage Senior Organizational Change Management Contract Lead (SAP – including HR Modules) – 2004 to 2006 (NY)

Follow Documented Organizational Change Management Methodology (See above)

Create Strategy and Plan for OCM

Worked with PMO to establish and control/monitor OCM budget

Worked with PMO to identify, utilize, and deploy OCM resources

Support all modules including Master Data Management (MDM)

Identified & Advised on Potential Issues and Risks.

Client: Avid – Technology - 2002 to 2004 (MA}

Senior Organizational Change Management (OCM)/Transformation Consultant (SAP)

Follow Documented Organizational Change Management Methodology (See above)

Create Strategy and Plan for OCM

Worked with PMO to establish and control/monitor OCM budget

Worked with PMO to identify, utilize, and deploy OCM resources

Support all modules including Master Data Management (MDM)

Identified & Advised on Potential Issues and Risks.

Client: INX – Technology – 2001 – 2002 (Chicago)

Organizational Change Management (OCM) Consultant (SAP – including HR Modules)

During the final preparation phase (just before go-live), the President discovered that the steering committee /executive team chose not to include an Organizational Change Management Component as part of the implementation. Provided OCM support for the go live.

Client: Pratt Whitney – 2000 – 2001 (CT)

Defense Senior Organizational Change Management/Transformation Contract Lead (SAP)

Provided support to CSC as an Organizational Change Management/Transformation Consultant during the transition of Pratt Whitney’s IT services to CSC and an SAP implementation (almost 1 year was devoted to SAP). Using a methodology co-authored as an employee at CSC.

Support all modules including Master Data Management (MDM)

Provided Change Management/Transformation support to: CSC employees; Pratt Whitney employees moving to CSC; and employees retained by Pratt Whitney.

Client: Budget Rental - Automotive – 1999 – 2001 (IL & FL)

Senior Organizational Change Management (OCM)/Transformation Consultant Lead

Follow Documented Organizational Change Management Methodology (See above)

Create Strategy and Plan for OCM

Worked with PMO to establish and control/monitor OCM budget

Support all modules including Master Data Management (MDM)

Worked with PMO to identify, utilize, and deploy OCM resources

Identified & Advised on Potential Issues and Risks.

Client: General Motors, Delphi Automotive (my work at Delphi started in the mid 1990’s when I was employed at A.T. Kearney/EDS and continued through 2001

Client: General Motors, Delphi Automotive – November 1998 to January 2001 (see CSC experience)

Senior Organizational Change Management/Transformation Contract Lead (SAP) – the automotive supplier was experiencing pressure and change with the implementation of SAP. Support all modules including Master Data Management (MDM)

Computer Sciences Corporation (CSC), - 1996 to 2000 Principal OCM/OD/OE Consultant, PeopleSoft Transformation Practice

Provide OCM support to the Peoplesoft Transformation Practice. Senior Organizational Change Management/Transformation Contract Lead - The client was experiencing declining customer satisfaction and loyalty. The three business units were not working together to provide the client with a good customer experience. Following my documented methodology, I provided business transformation/organizational change management/reengineering:

General Motors, Delphi Automotive – November 1998 to January 2001

Because of my relationships and experience in Delphi Automotive (see my previous employer) I began doing an SAP Change Readiness Assessment and Business Impact Analysis, using my documented methodology, in anticipation of the future SAP Implementation. Support all modules including Master Data Management (MDM)

A.T. Kearney, formerly EDS Management Consulting Services (MCS), - 1994 to 1996 Principal OC/OD/OE Consultant, Transformation Practice

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