Customer Service Front Office

Luvinia Hopkins

***** ******** ******, ******, **, 60419, 773-***-**** **************@******.***

Objective

Seeking employment in Customer Service to utilize my experience as well as excellent customer service skills and personable experiences.

Education

Jones metropolitan High School of Business, Chicago, Illinois

Finance, 1998

Business, Hospitality

United States Postal Service

March 2024-Present

Clerk

Mail Carrier

Parcels

Operated Scanner and Machinery

Amazon Fulfillment Center

March 2023-2024

Inbound and Outbound Department

Packing customer orders

Stowing inbound merchandise

Picking new customers orders

Best Western River North Hotel

July 2022-July 2023

Front Office Manager

Created Schedule for Front Office

Managed Valet Department Created Schedule for team

Ordered supplies for property and restaurant.

Disciplined Employees with written and verbal warnings

Ability to work Any shift and training.

Accounting and reservation system experience,

Improved Guest Scores and relationships

Club Quarters Central Loop Hotel

July 2017 – July 2023

Guest Services Manager

Greeting Guest Upon Arrival and departure of the hotel,

Assisting guests both in person and online to reserve rooms.

Reads and responds to company emails.

Managing high volume incoming phone lines.

Answering enquiries regarding hotel services.

Ascertains guest purchasing needs.

Hilton Homewood Suites

2000-2017

Guest Services Agent Hilton Homewood Suites Chicago

Perform all check-in and checkout tasks, manage online and phone reservations, inform customers about payment methods and verify their credit card payments.

Awards & Acknowledgements

Employee of the month on multiple occasions, Increased kiosk usage for brand standards by 50%

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