**** ******** *****

Fayetteville, NC. *****

Home: 706-***-****

Cell: 706-***-****

ad3ohu@r.postjobfree.com

linkedin.com/in/les-winrow-6699b15

Leslie Winrow Jr.

Summary:

Experience:

Highly motivated director with multiple years of experience. Adept at supporting executives, sales personnel, and managers to improve internal operations. Punctual, organized and Great communication skills. Enjoy motivating and coaching employees to be the best they can be.

Flow Nissan of Fayetteville

Service Director

08/14/2023-present

Actively manage the operations process for parts and service daily functions.

Manage 16-18 technicians and 6 service advisors on average.

Manage Internal vehicle reconditioning and loaner/rental fleets.

Manage warranty processing and weekly audits of overdue claims and discrepancies.

Conduct daily and monthly meetings with tech and advisor staff.

Present daily progress of video inspections, mpi usage and production progress.

Make monthly forecast goals and share with the production staff daily.

Make sure as a TEAM all staff porters to techs understand Customer retention (CSI) is a total department effort.

Landmark CDJR Morrow Ga

Parts & Service Consultant

April 19th- May 19th 2023

Deep dive on all repair orders 6 months forward.

Hand touched with the Service Manager all in process vehicles suggesting processes to complete old age WIP.

Actively worked with Service advisors to help overcome opportunities from their prospective. Had to coach by the “ lead by example” at times.

Interacted with the technicians to dissect production opportunities and promote the “excitement energy.”

Made weekly reports to the CFO and Owner explaining opportunites and steps to correct them.

The processes were implemented and received by the staff during my time spent on location. At a very larger facility, repetition and consistency are the key factors.

Monitored incoming calls and Customer updates and coached the dept managers as to the importance of the daily process for it.

The store being process and positive culture lacking is pointing in the right direction for the short time spent on location.

Hutchinson Automotive Group Ford of Forsyth Ga

10/24/2022-02/24/2023

Parts & Service Consultant

Deep dive Repair order analysis

Monitored Daily processes with communication between Techs and Advisors.

Monitored incoming calls to analyze Customer Satisfaction opportunities.

Shadowed and Coached Dept Managers and made on the go recommendations.

Actively wrote repair orders to work side by side the advisors.

Created weekly reports accounting for opportunities covered for each day.

Created and help implement processes to compliment profitability and Customer satisfaction along with employee work culture.

The dept has processes to be followed step by step and a detailed reference follow up sheet.

During the time spent 84 old age repair orders were closed resulting in gross profit increase of 22% monthly.

Reference Jason Eubanks General Manager: 904-***-****

Harrells Automotive Incorporated

Corporate Operations Manager

03/15/2021-09/10-2022

Monitor Daily operations of 5 store locations.

Assist Service Managers with recruitment and retention.

Train staff on daily operation responsibilities.

Develop and implement Training and orientation guides for new and current staff members.

Monitor incoming Customer concerns via email, recorded phone calls and respond proactively.

Attend quarterly round table performance group meetings to obtain and pass on ideas with a group of peers.

Assist in Budgets, forecasts and company focus areas.

Successfully set up new locations and implemented Company Operations processes to new employee staff.

Achieved profit increases to 40% year over year.

Parts & Service Consultant (Contract) Nissan of Shelby and Nissan of Lumberton

Consultant Trainer

08/2019-01/2021

Evaluated Parts & Service Operations, profitability daily processes staffing levels.

Trained individually and in groups, technicians, advisors and fixed support personnel.

Reported daily action plans to upper management and individual goals to staff members.

Succeeded in 22% turn around gross in Service and Parts.

Implemented Warranty admin process assisted in old claim clean up.

Crown Nissan Greensboro (Asbury Automotive)

Service Director

04/2018-07/2019

Active in daily operations for Fixed departments.

Developed Advertising Budgets.

Controlled Receivables warranty, fleets, internals

Actively monitored CSI stats and follow up calls and emails

Managed Loaner, Rental fleet inventory and exceeded department goals during my tenure which included record highs for Fixed operation profitability.

Ref: Rick Sossaman: 336-***-****

Peterson Toyota Chrysler Jeep Dodge Ram

Fixed Operations Director

Lumberton North Carolina 258358

01/22/2007-01/31/2018

Set and Implemented Marketing, Financial and Staffing goals for Service, Parts and Rental and Warranty Depts.

Managed day to day operations for five vehicle makes including Warranty processes and Technical and after sales training.

Developed and implemented action plans to improve C.S.I. and profitability concerns in Fixed operations

Implemented a management TEAM for Service Parts and Rental and Detail departments.

Actively managed Customer relations for fixed operations in the absence of a BDC department.

During the course of my tenure Fixed Operations gross as well as NET profits increased to greater than 300%.

Parts and Service Excellence award winner (Toyota)

Lifestyles Parts and Service award winner for most improved profitability (Mopar)

Parts & Service Graduate University of Toyota

Other Job History upon request predates 01/22/2007…

EDUCATION:

Middle Georgia College, Cochran, GA 1989-1991

Georgia Southern University, Statesboro, GA 1991-1993

Atcon Service College, Jacksonville, FL 2000-2001

Atcon Parts College Jacksonville, FL 2002-2003

Toyota Master Parts and Service Director 2001-2010

University of Toyota Graduate 2004

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