CHERYL COLSCH

941-***-****

ad3ohs@r.postjobfree.com

Objective: To work with your company for a career

Work Experience: Realtor

Realtor Licensed in Fl, WI and Mn.

Currently with Waterfront Realty Group out of Naples, Fl

Customer service, code of ethics, Member of the National Association of Realtors, member of the board in lacrosse area Realtors association, Department of Commerce in Minnesota. Worked with title companies, loan officers, successfully helping clients buy and sell homes working with others for successful closings. I also belong to NAR and to Naples area board of Realtors in Naples, FL

I am in the process of selling my house in Lehigh Acres and moving back to the Naples area.

Administrative Assistant

Fish Tale Marina in Fort Myers Beach

From 2021 to the end of the year of 2021

Filed, worked with specific programs for storage of boats and yachts, docking, office work, answering the multi-line phones. Deposits of the marina and the store, worked at the store as a cashier and dock hand on the weekends. Answering phones, booking boating trips, helping customers with fishing tackle, live bait, clothing, and helping them filling their boats up with gas at the docks. Very busy but pleasant place to work.

Greeted customers, made sure all their wants and needs were met. Also worked in the store on weekends to help the crew their out, teamwork. Customer service, ringing merchandise up, stocking shelves, and helping on the docks.

I had to leave to go up north to be with my mom during her last months of battling cancer.

Worked as a Licensed Realtor in Wi and then in MN..

02/01/2016 Ashley Furniture Customer Service Delivery Confirmation Department

Answer Phones helping customers with different issues

Work on technician support orders

Customer service

Confirming delivery with customers

Advising Customers of what to expect with delivery

Calling and advising customers of delivery dates and time frames

Running dispatch track and Ashley programs for their markets

Multi-tasking with many different programs while being on the phone

De-escalating upset customers

Ordering parts

Entering equal exchanges

Following up with customers on parts orders and delivery

Ordering parts and receiving pictures of damaged furniture

Multi-tasking between programs to help with whatever customers need or asking about

Manually dialing to confirm delivery with customers

2015 04/07/2015 to 02/01/2016 Don’s Towing and Repair LaCrosse, WI

Customer service

Answer phones and dispatch drivers for towing

AAA tracking of calls and payments

Clean office

Make copies of needed paperwork for drivers

2014 Festival Foods Lacrosse, WI

Deli

Prepare trays

Work on production line

Prepare salad bar

2012-2013 Sprint West Salem

Customer service

Inbound Customer Service

Took payments for cellular service

Troubleshoot cell phone problems

Explained billing and did adjustments

Activated new phones and did swaps

Multi tasked between sprints programs and network event program board for

network service towers

Friendly, upbeat, courteous customer service

Work with other departments to get the customer serviced

Worked with customers to get them the best plan and phone service for their needs

2013 FMB Holmen

Worked in the warranty Department

Filed warranty claims on campers

2011-2013(march) Century Link La Crosse, WI

Customer Service/sales

Receive incoming calls and answer billing question and fix any problems that

customers might have

Start new service for phone, internet, tv with dish or prism, and Verizon wireless

cellular service

Take payments over the phone and address billing questions

Trouble shoot any problems that customer might have or answer their questions

De-escalate irate people and try to solve the issue

Upsell and meet sales quotas

Customer service/sales

Multi-task different computer programs and be able to service customer

2009-2010 IC SYSTEM ONALASKA, WI 54650

Collection Agent/Customer Service

Answering incoming calls and answering calls from transfer agents

Dealing with bills from clients to consumers

Answering calls and calling people and working with customers to help get

their debt paid off

Making goals and achieving the goals set by company on a daily, weekly,

and monthly basis to achieve the collectibles that are needed to satisfy our

clients and IC System

Following FDCPA laws as well as state laws regarding collections

Try to reach the top tier to receive bonuses set by IC System

Help people figure out ways to pay their debt with probing questions with the

income that they receive to come up with a payment plan, balance in full,

settlement offers, or payment plans

Work with confidential information such as social security numbers and

peoples personal information

Take payments over the phone with credit cards, checks, debit cards

Customer service as well as phone and computer skills, multi-tasking

From end of 2007-2008 I had moved back to the New Hampton, IA area to

help my mom when she had a stroke. Helped my father with work on his farm

and helped my mom recover from her medical condition. At that time there was

no good employment in that are so I worked at Kolby’s and the AV Bar as a

waitress and bartender and when my mom was feeling better I had applied at

IC System and moved back to WI for employment in the beginning of 2009.

2006-2007 Combined Insurance La Crosse, WI

Insurance Sales Manager/customer service

Selling going from door to door, town to town, county to county

selling and upgrading/up selling insurance policies for accident and

health

Renewing and updating current customers with their policies

Helping customers filling out claims and answering questions

regarding their policy or any other policy they might be

interested in and pointing out policies that they might benefit

from

Have to have a certified license with the commissioner of

insurance from WI

Had sold enough insurance policies to earn a grand diamond, which

is their top tier in a certain time period set by company

2005-2006 Century Tel La Crosse, WI 54650

Customer Service

Answering incoming calls to set up service, answer billing questions, working

with other departments to help customers to get problems resolved

Starting new service and working with digger’s hotline to locate new lines.

Up selling and bundling customer’s service to meet company sales goals.

Working as a team and on an individual basis

Training other people by letting them listen to your calls, to assist them in

doing their job better.

Top seller in the residential customer

service/sales in La Crosse, WI and had earned the place of third in the

nation within Century Tel and won a trip to Maui, Hawaii

Education:

May 1997 to April 1998

American Institute of Commerce, Cedar Falls, IA

May 1998 to May 1999

Northeast Iowa Community College, Calmar, IA

August 2001 WWTC La Crosse, WI

October 2006 Insurance Agents License WI

Business Accounting

Was married at the time I was going to school and was working at Sara Lee

Bakery and my husband had transferred us to WI to start his career at

Dairyland Power so I had to drop out of college 3 months before finishing my associates degree but I

did finish all the major courses. I also have a lot of office experience with

different office jobs that I had over the years as well as experience with different

computer programs and am knowledgeable with computers

Experience in administrative assistant with IBM and secretarial with Bernie

Buchner plumbing with scheduling and multi-line phones. Have also worked in bookkeeping at Fountain

Mutual Insurance with insurance background and paying commissions, etc. Have worked in highly

stressful positions with no problems and have had to problem solve as well as de-escalate customers that

are irate over their billing issues. Grew up on a farm with great work ethics, and my husband’s father had a construction company that we also helped him with when he was short handed.

Classes and Courses:

Accounting Principles

Business accounting

Law and ethics

Property Insurance Classes

Casualty Insurance Classes

Accident and Health Classes

Windows XP and Online Classes for keeping updated

Federal Income Tax 1

Work Processing

Customer Service Training Program/Training Course

Sales training Classes

Software Applications

Microsoft Office Program classes

Introduction to Language

Personal Keyboarding

10 key -electronic calculator classes

Spanish classes

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