Tiairra Brantley

Sandersville, GA *****

ad3ogf@r.postjobfree.com

+1-478-***-****

Goal-focused insurance agent, recognized for leveraging previous sales and customer service expertise to consistently surpass set sales goals. Looking to build a successful career within an ambitious organization, whilst honing new skills to better execute duties and bring value to clients. I have multiple years of experience in insurance sales, troubleshooting, and customer service.. Authorized to work in the US for any employer

Work Experience

Insurance Agent

Direct Auto Insurance Company - Milledgeville, GA

August 2022 to Present

• Negotiated contracts and terms of sale with potential • customers.

• Prepared and reviewed insurance applications to verify compliance with regulations.

• Worked with sales team to collaboratively reach targets,consistently meeting or exceeding personal quotas.

• Evaluated competitors' products and services to gain competitive advantage.

• Built relationships with clients using active listening and issue resolution to provide excellent service. Assistant Manager

Title Max - Dublin, GA

January 2020 to August 2022

• Provided an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.

• Assisted in customer account management by accepting payments, monitoring, and managing customer appointments.

• Worked to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events.

• Developed customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.

• Provided support, coaching, and development to Customer Service Representatives in order to improve the team’s potential.

Billing Specialist

Continuum Global Solutions - Atlanta, GA

April 2019 to January 2020

• Actively listened to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for

• Provided essential support in navigating the customer’s bill and explaining it in simple terms to the customer

• Discover solutions using tools and resources to help meet the customer's needs

• Empathize and resolve concerns to simplify the customer’s experience

• Navigate through multiple computer applications with speed & accuracy

• Adapt and extend support hours to assist those customers in need during electricity outages/issues, storms or other weather-related circumstances

• Accepted payments from customers

Assistant Manager

Dollar General - Sandersville, GA

February 2007 to April 2019

• Followed company work processes to receive, open and unpack boxes, cartons and totes of merchandise.

• Stocked merchandise, rotate and face merchandise on shelves, and build merchandise displays.

• Restocked returned and recovered merchandise.

• Authorized and sign for refunds and overrides; count register

• Assisted in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures.

• Assisted with management of the store in the Store Manager’s absence.

• Assist the Store Manager, as directed, with scheduling employees and payroll Education

Washington County High School - Sandersville, GA

2002 to 2006

Skills

• Management

• Sales

• Scheduling

• Payroll

• Receptionist

• Recruiting

• Customer service

• Insurance Sales

• Insurance sales

• Customer service

Certifications and Licenses

Personal Lines License

December 2022 to March 2025

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