Lucia Soto Hoffmann

Vista, California

760-***-****

E-mail: ad3oeg@r.postjobfree.com

OBJECTIVE: HR Generalist Trilingual (Spanish, French, and English) with More than 20 years of experience working for Warehouse, Manufacturing industries, Outsourcing, Call Centers, Government entities, and Hospitality. HR Director California / Senior Management HRBP / Talent Attraction/ Leadership & Organizational Development / Change Management / Training and KPIs design / WC laws and management/organizational culture implementation /

SUMMARY

Professional experience as HR Generalist Recruiting Coordinator and Organizational Psychology with MBA, trilingual (Spanish, English, and French), multicultural, with more than 20 years of expertise assisting in decision-making, through the execution of strategic actions entrusted by General Management, which has the purpose of obtaining and/or generating information of interest for the implementation of projects both inside and outside the company, as well as the national and international agenda, organization of events, high impact presentations and relationships with customers and suppliers.

Always conducted following knowledge of HR Laws and regulations for the correct and safe function of the company. Establishment of application and design of strategies for projection, preparation of reports to ensure performance with legislated requirements at the location, contact, and closing of businesses based on available information. High level of tolerance and diligence to achieving objectives and goals in the short and long term. Attitude to customer service, analysis and resolution of conflicts, effective communication, with leadership, and ability to work under pressure.

WORK EXPERIENCE

Bandy Ranch Floral Warehouse February 2023-Now

Software (OnePoint, adp, Krakownos, Trucept, -outlook, Excel)

●Managed 200 employees doing payroll in different locations interstate.

●insurance restructuring choosing the best option for the company Administrative area EPLI ERC PAGA

●WC restructured and saved 90K for the company,

●Cleaning policies, handbooks, and certifications. Regulate absence.

●benefits upgrade more than 70% of the employees in the company,

● 401k,

●recruiting every season quality e-verify drug test backgrounds etc,

●Termination according to the Law avoiding legal situations

●KPIs and training in all areas.

●implementing a new culture and a new philosophy.. preventive not reactive.. one of the best places to work.

One Source (Hospitality) August 2022- October 2022

Outsourcing (2 Hotels and Recreational Park)

Software (Kronos-Paylocity- UKG))

●HR Generalist implementation of distribution and development of a new company in California. Ready to work for the transition and hiring of 300 hundred associates in less than a month.

●Implementation of hiring procedures and training, as well as payroll (pay Card) and benefits execution for all the associates.

●Training and recruiting the team that helped during this transition of operational levels, housekeepers, and park attendants for morning and night positions

●Developed a legal strategic work ethic. Assisted with defining short/long-term HR Initiatives in support of the new business.

●Coordinating with the managers for the support of business needs, coaches, and employees to conduct the training and correct approach for the new employees.

●Supervise the areas of uniforms, COVID measurements, legal requirements, and carrying out the working force regularly for biometrics and attendance situations.

Everest Recruiting Staffing/USA Staffing Association August 2020–August 2022

Recruiter Coordinator (3 WAREHOUSES, 2 Call Centers, and government entities)

Software (People 2.0 Avionte, Peoplehro)

●Experienced recruiting and sourcing on behalf of the company. More than the best motivated and inspired direct reports and teams to ensure a positive learning environment and morale by implementing reward and recognition plans resulting in extremely low turnover and a high internal promotion rate

●Resume and application review. Schedule and perform interviews. Collaborate with hiring managers on current and future needs.

●Conducts training sessions on various subject areas

●The best relation with the EEO / harassment investigations for the best resolution

●During this time, I hired more than 900 employees for Warehousing, Manufacturing, Call Centers, and Health Insurance.

●The rotation reached the lower point and the levels of retention were the best achieved.

●Developing employee skills to support business needs counsels and coaches employees to have the best strategies to grow

Cutlery and Fantasy Plastics (San Diego, USA) August 2016–October 2020 Assistant General Manager (Warehouse 700 employees)

●Responsible for supporting the strategic activities of the General Management, coordinating its national and international agenda according to priorities, planning reporting boards, integrating information for presentations of results, and solving legal and financial aspects in properties abroad. Coordinator of all the domestic services, registration and delivery of confidential correspondence, and organization of itineraries.

●Major strength includes analysis, research, and organization. Very detail-oriented, with excellent communication, presentation, and interpersonal skills. Goal-oriented with the ability to learn new concepts quickly. Proficient in handling multiple tasks simultaneously and able to work independently as well as with a team. Highly organized, enthusiastic professional with excellent time management skills.

Achievements:

●I carried out the punctual follow-up to each of the expenses of the independent properties (Electricity, water, property, maintenance, fines, insurance, and general services), implementing and automating controls to guarantee payment compliance on the planned dates.

●I coordinated the logistics of international visits (Travel, lodging, food, and transfers), reducing costs by 30% and with great satisfaction of the attendees.

Hoffmann ‘SPA – Beauty (Guadalajara, Jalisco) Sep 2009–Aug 2016

Owner and General Management.

Responsible for developing and implementing market penetration strategies to facilitate a strong customer base. Oversee day-to-day company operations. Define and implement operations strategy, structure, and processes. Manage the quarterly and annual budgeting process and P&L responsibilities. Monitor performance to proactively identify efficiency issues and propose solutions. Subject matter expert on business development course of action within the Company. Maintain a good working relationship with all vendors. Order all inventory, and track to ensure a minimal shrinkage rate. Support Company President in all aspects, to further grow our footprint within the community.

Kodak Polychrome Graphics LLC – Industrial (Miami, Brazil, Mexico) Jul 2006–Aug 2007

Assistance to General Management and Human Resources.

Responsible for supporting the General Management in Mexico and Brazil and the Human Resources Directorate in Miami, including agenda management, appointments, commissions abroad, administration, and budget control. Labor and legal administration of foreign personnel. Assistance and follow-up to the resolutions of management boards. The attention of suppliers at the General Management level.

Achievements:

●I led the special project of material at the warehouse, implementing controls and reducing shortages.

●I made and controlled the payroll, carrying out a strict follow-up, and obtaining the least number of deviations.

●I managed to reduce costs to the business through contact with suppliers and timely planning of trips and events.

Pedro Domecq House "Allied Domecq" – Wine Industry (Mexico City) Aug 2003–Jul 2006

Industrial Relationships

Responsible for the coordination of the Industrial Relations department. Administration, recruitment, and selection of personnel, training, development, compensation, and labor relations. Development of the system for recruitment and selection at the executive level; methods of performance evaluation, development of organizational system, implementation, and improvement of labor policies.

ACADEMIC BACKGROUND

●Master in Business Administration. Universidad Antonio de Nebrija, Madrid, Spain 2002 – 2003

●Organizacional Phycology. Instituto Tecnológico de Estudios Superiores de Monterrey. CDMX. 1998 – 2002

●Bachelor's Degree in Law. Universidad Panamericana. Mexico City. 1995 -1997

ADDITIONAL TRAINING

Seminars Promoting Mexico, for SMEs. ITESM. Guadalajara, Jalisco. 2004

Business Motivation Seminar, Madrid Chamber. Madrid, Spain. 2003

Diploma "Forming Leadership in Fragile Times". Confederation of Industrial Chambers of the United Mexican States, CONCAMIN. 2002

Seminar on International Contracts. UNIDROIT Rules for Commercial Contracting in North America. 1996

Diploma "Young Entrepreneur: A commitment to your country". Universidad Panamericana. 1996

SKILLS

• Salary Administration• Human Resources• Human Capital Management• Communication Skills• Budgeting• Workforce Development• Excellent Communication skills• Project Case Management• Organizational Development• Managed all aspects• Equities• Budget Development• Manager• Retail Sales Manager• Solicitor• Public Relations Specialist

LANGUAGES

●English 100% Advanced

●French 80% Advanced

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