Customer Service Support
Resume:
Linda Buckhanon
Bedford, Ohio 44146
**********@***.***
Polished, professional customer service rep offering unwavering commitment to customer service, with the ability to build productive relationships, and resolve complex issues.
15+years of experience providing customer support
Strategic-relationship/partnership-building skills – listen attentively, solve problems using tact and diplomacy to find common ground and achieve win-win outcomes
Managed a high-volume workload within a deadline-driven environment.
Prioritizing tasks in a timely fashion using excellent communication and customer service skills
Diligent and Motivated – works hard to achieve results with a great outcome
Strong customer relations: verbal & written communications
Office Management of various departmental areas
Conflict resolution and negotiation skills
Inventiveness in introducing new ideas that increase the business
Fluent communication and social skills to interact with customers
Skilled in recruiting, training and supervising new staff
Overseeing the stock levels and placing the orders well in advance
EDUCATION
University of Phoenix BA in Business Management
WORK HISTORY
Office Assistant: Lawrence School 4/23 – 10/23
Answer phones and respond to emergency calls for the purpose of notifying appropriate parties to address immediate safety and/or security issues.
Greet visitors (public, parents, students, substitutes, vendors, etc.)
Perform record keeping and clerical functions (copying, faxing, data keying, filing).
Maintain attendance for students and faculty.
Head Cook Phyllis Wheatley Association, Cleveland, Ohio 2019 to 2022
Prepare monthly menu for residents.
Order supplies as needed from various venders
Make sure food is served on time
Properly clean all equipment and work area
Assist residents with any services available
OWNER/OPERATOR, LB’s Carryout, Garfield Heights, Ohio 2002 to 2017
Successfully operated a carry out restaurant serving American food to businesses for catering purpose
Managed a staff of six in restaurant and coordinated their work
Responsible for increasing the business of the restaurant
Set budgets and execute plans for department sales, product purchase and staff development
Provided customer support by resolving their complaints about service or food quality
Recruited, trained and motivated staff
Maintained high standard quality hygiene, health and safety
Buyer, TRW Space and Electronics, Redondo Beach, Ca 1984 to 2002
Interfaced with customer and other departments through telephone, e-mail and face to face
Responded promptly and accurately to customer inquiries
Analyzed company operation frequently for optimum use of resources
Operated office equipment to support service activities
Responsible for all quotes and purchase orders related to my division.
EDUCATION:
John Hay High School
UCLA Extension (Contract Management)
University of Phoenix (BSB/M)
Compton College (Certificate of Completion – Child Development)
SERV Safe Certification (issued 1/23/2020 – expires 1/23/2025)
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