Linda Buckhanon

*** ****** **** ****. * #***

Bedford, Ohio 44146

216-***-****

ad3oe4@r.postjobfree.com

Polished, professional customer service rep offering unwavering commitment to customer service, with the ability to build productive relationships, and resolve complex issues.

15+years of experience providing customer support

Strategic-relationship/partnership-building skills – listen attentively, solve problems using tact and diplomacy to find common ground and achieve win-win outcomes

Managed a high-volume workload within a deadline-driven environment.

Prioritizing tasks in a timely fashion using excellent communication and customer service skills

Diligent and Motivated – works hard to achieve results with a great outcome

Strong customer relations: verbal & written communications

Office Management of various departmental areas

Conflict resolution and negotiation skills

Inventiveness in introducing new ideas that increase the business

Fluent communication and social skills to interact with customers

Skilled in recruiting, training and supervising new staff

Overseeing the stock levels and placing the orders well in advance

EDUCATION

University of Phoenix BA in Business Management

WORK HISTORY

Office Assistant: Lawrence School 4/23 – 10/23

Answer phones and respond to emergency calls for the purpose of notifying appropriate parties to address immediate safety and/or security issues.

Greet visitors (public, parents, students, substitutes, vendors, etc.)

Perform record keeping and clerical functions (copying, faxing, data keying, filing).

Maintain attendance for students and faculty.

Head Cook Phyllis Wheatley Association, Cleveland, Ohio 2019 to 2022

Prepare monthly menu for residents.

Order supplies as needed from various venders

Make sure food is served on time

Properly clean all equipment and work area

Assist residents with any services available

OWNER/OPERATOR, LB’s Carryout, Garfield Heights, Ohio 2002 to 2017

Successfully operated a carry out restaurant serving American food to businesses for catering purpose

Managed a staff of six in restaurant and coordinated their work

Responsible for increasing the business of the restaurant

Set budgets and execute plans for department sales, product purchase and staff development

Provided customer support by resolving their complaints about service or food quality

Recruited, trained and motivated staff

Maintained high standard quality hygiene, health and safety

Buyer, TRW Space and Electronics, Redondo Beach, Ca 1984 to 2002

Interfaced with customer and other departments through telephone, e-mail and face to face

Responded promptly and accurately to customer inquiries

Analyzed company operation frequently for optimum use of resources

Operated office equipment to support service activities

Responsible for all quotes and purchase orders related to my division.

EDUCATION:

John Hay High School

UCLA Extension (Contract Management)

University of Phoenix (BSB/M)

Compton College (Certificate of Completion – Child Development)

SERV Safe Certification (issued 1/23/2020 – expires 1/23/2025)

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