Diana yulan

Winder, GA *****

ad3oaq@r.postjobfree.com

+1-470-***-****

Motivated and dedicated professional with years of experience in Customer Service and administration seeking to work with a company that will allow me to fully utilize my extensive customer service, bookkeeping, marketing, and bilingual skills to benefit the organization. Work Experience

Call Center Agent

TRC Staffing

October 2019 to Present

• Answer inbound calls in regards to setting up electric services

• Schedule electric services for new customers

• Route all calls to appropriate departments for customers

• Process new customer accounts daily

• Document all call information according to operating procedures

• Took payments over the phone and e-mailed receipts over to customers

• Upsell services to customers calling to inquire about setting up connection

• Research required information using resources to help answer customer questions

• Handled all customer complaints and notated each account Vesta

April 2017 to October 2019

• Followed up with customers in regards to past due balances for prepaid phone accounts

• Set up payment reminders weekly to be sent out to delinquent accounts

• Resolved collections by examining customer payment plans, payment history, and credit line

• Notated each customer account after each call

• Maintained customer records using Microsoft Excel

• Emailed customers past due balance notices and mailed letters to residents home

• Resolved customer concerns, handled complaints and escalated calls to management if need be

• Handled high volume inbound calls pertaining to reconciliation of delinquent accounts

• Closely managed monthly reconciliation schedules of all assigned accounts

• Assisted with setting up phone services after collecting payment for customers Customer Service Representative

Telemed Urgent Care - Atlanta, GA

September 2015 to April 2017

• Answered high volume incoming calls answering different customer inquiries

• Made outbound calls following up with existing patients before next visit

• Scheduled patients for next appointment visit to facility

• Processed payments, credits, and refunds to customers

• Provided extant and prospective members with the details of network providers

• Notated customer accounts and updating spreadsheet logs after each call

• Followed up with customers in regards to past due balances

• Collaborated with other call center professionals to improve customer service

• Collected demographic data for products, and samples done by patients Education

High School Diploma

Phoenix High School Lawrenceville - Lawrenceville, GA December 2017

Skills

• Customer Service

• Customer Retention

• High Volume Calls

• Inbound Calling

• Bilingual

• Outbound Calling

• Quality Assurance

• Administration

• HIPAA

• Scheduling

• Bookkeeping

• Sales

• Retail

• fast worker

• Dental assisting

Certifications and Licenses

X-Ray Certification

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