Customer Service Lead Bartender
Resume:
Herbert G. Hernandez
● **** San Marino Street Apt#306 Los Angeles, CA 90006
● Cell: 818-***-****
● ad3o9v@r.postjobfree.com
Profile
Currently seeking a Lead Bartender position with over 8 years of experience, and thorough knowledge of classic & unique cocktails. Demonstrating excellent customer service, work efficiently as both a team player and individual. Providing the best atmosphere for our team and building rapport with each employee. Great with meeting budgets and COGs towards quarterly goals. Enjoy teaching and creating a pathway for employees to build rapport with guests.
Professional Experience
Lead Bartender Seven Grand/Bar Jackelope DTLA, CA 2023-Present World Renowned/Oldest Whiskey Bar in DTLA with the biggest collection of whiskey. Managing weekly budget BLT and KPI tracker updates. Generate business and sales for Happy Hour. Promote new brands of whiskey and keep my staff up to date with extensive knowledge of whiskeys that we carry.
● Inventory and orders for Bar jackalope/ Seven Grand
● Creating new Seasonal Cocktail Menu
● Building relationships with Brand Reps and Brand Collaboration
● Set up Whiskey Society for members to try new Whiskeys
● Updating POS cost and inputs
Bartender Soho House & co(Holloway) West Hollywood, CA 2022-2023 Generate revenue for Soho House by promoting featured menu and bar items. Introduce and upsell new food items to members. Giving the ultimate hospitality experience and service to every guest encounter.
● Expert on Micros POS system
● Build relationships with members and their parties to generate regulars
● Developed and maintained system of organization to meet health code standards
● Educate members about liquor/ wine selection in house
● Perform daily duties that are required to keep soho house standards efficient Floor/ Bar Manager Employees Only West Hollywood, CA 2020- 2022 Overseer of the bar program and restaurant. Developed and maintained relationships with food and liquor vendors. Negotiated prices to minimize costs and maximize revenue.
● Trained servers and bartenders to consult guests correctly to maximize restaurant experience.
● Advocated and facilitated quality over cost.
● Established rapport and built relationships with Liquor reps and Food Reps.
● Negotiated the cost of liquor down by 15% saving over $2,700 each month.
● Utilized sales strategies on guests to create regular clients and new members. A.S GM/ Bar Manager Gamez/Onyx Lounge DTLA, CA 2015- 2020 Overseer of Sports bar F.O.H (Gamez) and our Restaurant side B.O.H (Onyx Lounge) providing the utmost experience and making sure that the food and cocktails are made to accommodate the customers satisfaction. Utilized reports and analytics on a daily, weekly, and monthly basis to maintain a profitable business.
• Reconciled sales with registers, reports, and categories on a daily basis.
• Inventory count of food/wine/alcohol both before and after hours
• Maintained high quality outfits, clothing, hair style, food, and liquor presentation
• Consulted customers on food and drink pairings to create the best experience.
• Utilized reports to inspect and maintain costs at specific levels. Sales Consultant Fiat of Glendale _ Glendale, CA 2013- 2015 Sold the most cars in one month and broke the store record for most cars sold in one day. Recognized by Fiat for demonstrating excellence in achieving sales objectives and exceeding customer expectations. Chosen to manage all internet clients, train new hires, and represent Fiat in local TV commercials.
Delivered Results
● 2nd place (out of sales reps in 25 dealerships) Nationwide Auto Sales (2014-2015) Second year
● 4th place National wide Fiat Sales (2013-2014) First year
● Broke single day record at Fiat Glendale (7 cars sold)
● Consistent Top 10 in Nation for monthly/quarterly cars sold (20/month 70/quarterly)
● Made the most gross every month at Fiat Glendale (2013-2015)
● Consistent Top 10 in Nationwide Customer Satisfaction Surveys
● Leading the team with extended warranty sales in 2014 by selling over $275,000
● Record breaking Most cars sold in one month (25 cars new/used) Sales Consultant Hair Club for Men & Women Glendale, CA 2010 to 2013
● Demonstrate extensive knowledge on hair related procedures/products.
● Provide friendly advice to a diverse clientele, promoting Hair Club’s customer-oriented image.
● Chosen to keep inventory of all hair related products and record/calculate daily/monthly gross earnings.
● Surpassing quarterly sales expectations and having the most 5 star reviews Professional References
Avi Malloy
Regional Sales Manager
ad3o9v@r.postjobfree.com
Styleaccess, LLC
1370 Caldwell Cir.
Anaheim, CA 92805
Chris James
Employees Only
ad3o9v@r.postjobfree.com
Director of Operations
7953 Santa Monica Blvd
West Hollywood, CA 90069
Tom Sopit
Employees Only
ad3o9v@r.postjobfree.com
Owner
7953 Santa Monica Blvd
West Hollywood, CA 90069
Richard Green
General Manager
Russel Westbrook Alfa Romeo/ Maserati Van Nuys
5711 Van Nuys Blvd
Van Nuys, CA 91401
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