S K I L L S
O B J E C T I V E
W O R K E X P E R I E N C E
ELVIE G. ESMERALDA
To be an active employee in your establishment/ company, to express and develop my skills for the mutual development of the company and in my self. My willingness to learn new things will make me more effective and efficient towards reaching the company’s goal and my experience can be utilized to improve customers/ guests satisfaction and go beyond their expectation. 090******** ****************@*****.***
Middle Quezon Hill, Baguio City Philippines
Ability to work under pressure
Attention to detail
Meeting deadlines
Customer service skills
Effective listening skills
Meeting new people
Expressing ideas
Following instructions
Maintaining emotional control
under stress
Take orders, served meals, set and cleared tables, and deal with the exchange of bills and money. Perform multiple task.
Anticipate needs’ wants of guests.
Friendly warm yet courteous service.
Knowledge of food/ menu.
Completing assigned tasks.
Providing services with patience and a friendly smile. Promoting a high level of customer service.
Setting and clearing tables, taking food and beverage orders and serving guests in a hospitable manner. Understanding and reviewing daily menu and dining schedule. Teamwork and collaboration among all staff.
Designing and improving recipes.
Measuring and combining ingredients and using mixers, blenders, heat sources, and other equipment to make baked goods, such as cookies, bread, cakes, etc.
Decorating and displaying finished products.
Testing ingredients and finished goods to ensure that each item meets food safety and quality controls. Baguio Country Club Corporation
Customized Cakes and Cupcakes/Muffins
Wat Staff • October 31, 2013 - September 20, 2014
Homebaker • 2021 - 2023
Jollibee Foods Corporation
Kitchen Crew • February 11, 2013 - July 10, 2013
Upper GRD Floor, SM City Baguio
Prepare, cook and present food quickly and efficiency, meeting our food standard. Keeping the kitchen clean, hygienic and tidy at all times. Keep up to date with current promotion.
Work safely around kitchen equipment and report any maintenance issues to the manager. Complete all appropriate company documentations and key task on every shift. Maintain personal knowledge by competing in house training. Adhere all company policies and procedure.
Carry out instruction given by the management team and head office. Food Court Lower GRD Floor SM City Baguio
Audit Cashier • August 12, 2012 - November 2012
Shows all transactions by the employee (sales, discounts, voids, refunds, etc) Allows to enter a beginning drawer amount and shows the cash amount that should be in the drawer by the end of the shift. Checking that each payment has a receipt available that fully justifies the expenditure. To ensure proper documentation of cash received or disbursed and to establish that the cash balance and deposits are accurate.
Provide a comprehensive audit report everyday.
Hotel and Restaurant Services
Bread and Pastry Production NCII
2 years bundle course - 20212 (HRS)
E D U C A T I O N
C E R T I F I C A T I O N S
Baguio National High School
SY: 2006 - 2010
Food and Beverages Services NCII
Bartending NCII
Front Office Services NCII Commercial Cooking NCII Housekeeping NCII
Mabini Elementary School
SY: 2005 - 2006