LETAVIUS BARNES

Canton, MS ***** (H) 769-***-**** (C) 601-***-**** ad3o9s@r.postjobfree.com

Professional Summary

Self-motivated, customer-focused leader with an accomplished career track of 12+ years — a top producer and creative problem-solver.

Strong record of formulating and implementing cost and continuous improvement programs. Consistently target new opportunities and provide creative market solutions. Deliver and sustain revenue and profit gains within competitive markets through careful attention to each customer’s needs.

Skills

● Customer Service Management

● Complaint Handling & Resolution

● Customer Satisfaction Enhancement

● Sales & Margin Improvement

● Bid negotiations

● Inventory Control

● Interpersonal Skills

● Safety Training

● Data analysis

● Teambuilding & Training

● Cost-Reduction Strategies

● Skilled in Microsoft Office

● Vehicle Flow Monitoring

● Data Interpretation

Work History

UNIT MANAGER 06/2022 - Present

Waffle House - Canton, Clinton and Jackson MS

● Scheduled and directed staff in daily work assignments to maximize productivity.

● Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

● Developed and maintained exceptional customer service standards.

● Optimized profits by controlling food, beverage and labor costs on a daily basis.

● Performed restaurant walk-through to gauge timeliness and excellent service quality.

● Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

● Managed accounts payable, accounts receivable and payroll.

● Increased weekly revenue by 2.5 to 3%.

● Efficiently resolved problems or concerns to the satisfaction of all involved parties.

● Built sales forecasts and schedules to reflected desired productivity targets.

Distribution Manager 03/2012 to 06/2022

Browns Dairy – Richland, MS, Hammond, LA

● Oversaw all operations in US (6)

with full P&L accountability.

● Restructured organization personnel.

● Guided company into new markets of school Systems and e-Commerce.

● Established new financial reporting methods.

Developed operating budgets.

● Increased profitability 159% in first 2 years.

● Reduced corporate overhead expense by 10%.

● Maintained ship window on time accuracy of 99.9%.

● Reviewed and improved all service contract rates and/or offerings (i.e. HVAC, forklift maintenance, janitorial, lawn care, etc.)

● Increased company sales 60% over 10 years

● Determined property locations, site selections, and conducted lease negotiations.

● Managed facility relocations/shutdowns

including asset sale/reallocation as well as personnel reassignments and/or layoffs.

● Reduced operating expenses by 30%.

CAE Manager 09/2007 to 09/2011

Comcast – Madison, MS

● Mastered and constantly improved sales prospecting, follow-up and upsell processes.

● Contributed long-term sales strategy ideas to team to promote continuing business success.

● Evaluated customers' potential needs to make appropriate recommendations.

● Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.

● Drafted letters, charts and financial reports to keep staff informed of progress.

● Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

● Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Assistant Manager 06/2006 to 10/2010

ITS Railroad – Richland, MS

● Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

● Helped with planning schedules and delegating assignments to meet coverage and service demands.

● Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

● Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

● Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

● Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

● Monitored security and handled incidents calmly. Plant Supervisor 07/2003 to 06/2006

Valley Foods Inc. - Traditions – Pearl, MS

● Supervised ongoing daily production phases.

● Located and resolved problems with team production and performance to maintain consistent quality levels.

● Collaborated with other leaders and executives to direct workflow and support operations.

● Kept accurate and detailed records of personnel progress and productivity.

● Monitored daily and weekly key performance indicators to maintain on-track status.

● Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.

Education

Business Management

Hinds Community College - Pearl, MS

● Continuing education in Business Management.

Bachelor of Science: BUSINESS MANAGEMENT 08/2023

Penn Foster College - Scottsdale, AZ

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