Carrie Alice

*** ***** ****

Holly Springs, MS **635

662-***-****

SKILLS:

Ergonomics Training OSHA Safety Training Hazmat trained Alcohol Awareness Lean concepts Power Equipment training Customer Service Training Computer Skills Dependable Sexual Harassment Training Time Management Organization EXPERIENCE:

LOWE’S Collierville, TN April 2011- Present

Administration Service Manager

• Describes product to customers and accurately explains details and care of merchandise.

• Promoted to full time OPE specialist; cross trained RTM; sales services manager.

• Enters price of merchandise and maintains detailed product and sales records.

• Handles daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

• Manages wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• As a supervisor performs payroll, submits drug screenings, and terminations.

• As the service manager performs cash office duties.

• Ensures departments are always customer ready while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store.

• Hiring staff, terminating employment, and responding to customer inquiries.

• Manages internet fulfilment online ordering, and curbside pick-up.

• Managing staff, preparing work schedules and assigning specific duties.

• Reviewing daily inventory and closing weekly payroll.

• Opening and closing as store manager on duty.

EXPERIENCE:

L & J Trucking Construction Inc. Houston, MS June 1999- December 2009 Owner/Secretary

• Operating heavy equipment and concrete jobs.

• Responsible for hiring privately owned trucks, researching federal regulations, and technical directives in support of construction contract appliance.

• Preparing and updating contract status reports, creating charts and documents necessary to electronically updating engineering presentations and projects.

• Performing job sites to ensure quality control.

EXPERIENCE:

Bally’s Saloon and Gambling Hall Robinsonville, MS December 1995- June 1999 Slot Supervisor and Acting Shift Manager

• Slot attendant and promoted to supervisor.

• Trained, supervised, evaluated and disciplined up to twenty slot attendants.

• Providing customer service, investigated and resolved customer complaints and authorized pay outs for jackpots.

• Ensure compliance with the Mississippi Gaming Commission, IRS and the Treasury Department regulations.

Certifications

NATIONAL CAREER READINESS CERTIFICATION (NCRC)

Certificate