Customer Service Sales Specialist
Resume:
Rosemary Santacroce
Cosmetic Sales Specialist-Lancome
Davenport, FL 33837
**********@*****.***
Highly Energetic personality with over 15 years of experience in a fast-paced high retail sales environment. Excellent customer service skills, and strong organization skills. Proficient in sales reporting, driving sales goal and exceeding them.
CORE STRENGTHS
Conflict resolution Microsoft office proficient
Strong organization skills Fast learner with a wide range of practical skills Creative problem solver Enthusiastic developer of good relations with clients Customer Service oriented Convincing sales strategies Authorized to work in the US for any employer
Work Experience
Retail Merchandiser
Advantage Solutions - Parkway, MO
July 2023 to Present
Reset and organized, Publix Food Stores,
Restaurant Supervisor
Caribe Royale - Orlando, FL
July 2021 to March 2033
Ensuring Customer Satisfaction, Maintaining Compliance, ordering supplies, coordinating and maintaining Cleanliness, While Performing Administrative Tasks. Cosmetic Sales Specialist-Lancome
Dillard's Department Store - Fort Lauderdale, FL
January 2012 to May 2014
Customer consultation. Cosmetic product sales, open store credit cards. Opening and closing out cash registers. customer skin typing, facials.
Skin Care Specialist- Clinique
Macy's Dept Store - Boca Raton, FL
December 2007 to December 2011
Describe products to customer and accurately explain detailed care of merchandise, guaranteed positive customer experiences. Resolve product issues and share benefits of new merchandise, resolve billing issues while up selling at the same time and maintain high sale numbers. Restaurant Outlets Manager
Boca Raton Renaissance - Boca Raton, FL
January 2007 to November 2007
Responsible for all front of the house procedures including scheduling, supervision of wait and bartending staff, payroll procedures.
Oversee Restaurant, Room service, and pool bar outlets. Help out with catering functions. Food & Beverage Outlets Supervisor
Fort Lauderdale Grande Hotel - Fort Lauderdale, FL January 2006 to January 2007
Responsible for Three food and beverage outlets, including coffee bar. Supervise Staff of 13 associates. Take care of Forecasting, Scheduling and input of associate payroll. Daily customer service training.
Cosmetic Consultant
Macy's - Aventura, FL
January 2005 to January 2006
Responsibilities include consulting clients on skin care products, skin typing, applying make up and product sales.
Other duties include cash handling, opening and closing registers. Opening new credit card accounts.
Associate
Doral Golf Resort and Spa, A Marriott Resort - Doral, FL September 2003 to February 2004
Completed Service Excellence Training.
Lead Hostess
Doral Golf Resort and Spa, A Marriott Resort - Miami, FL 2002 to 2004
Responsible for Checking servers side work, setting up the floor plan, setting service stations, printing out servers cash reports, checking for discrepancies. Greeting and seating guests ensure great hospitality. Front End Supervisor
Gardner's Market - Miami, FL
2000 to 2002
Responsible for Cashiers. Handle any cash problems. Resolve customer issues. Ensure store shelves are stocked properly.
Balancing out the cash registers and end of shift. Started as a deli counter assistant and was promoted in three months to Front End Supervisor. Experience in cold food preparation, soups, salads and sandwiches. Cook 2
Bascom Palmer Eye Institute - Miami, FL
1999 to 2000
Responsible for cold food preparation including salad, sandwiches for patients. Checking food inventory. HACCP trained. Checked expiration dates on cryovaced food items. Helped out on the Hot line in the deli as a server during peak periods. Great asset to the company because of my flexibility and willingness to learn new tasks. Kitchen Supervisor
Bloomingdales - Miami, FL
1993 to 1999
Supervised a staff of 4 cooks. Duties included preparation of salads, sandwiches, soups, entrees. Checking and receiving food orders.
Preparing weekly scheduling.
Help out with cashier duties during peak periods.
Cross-trained in the Sales department. Worked in this department for over two years. Excellent Sales skills.
Education
Diploma
A.F.Adlee Senior High School Nassau - Nassau
Skills
• POS
• Upselling
• Restaurant Management
Additional Information
Windows XP, Office, Internet Research
Micros 87 POS
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