Customer Service Office Manager
Resume:
JOYCE ROMANOWSKI
SWOYERSVILLE, PA. 18704
**********@***.***
OFFICE MANAGER
(January 2019 to February 2024)
Mascaro Trucking, Nanticoke, PA
Responsible for establishing a professional work environment
Manage expense reports for daily operations
Accountable for all state reporting documentation
Manage financial payroll, distribute, and reconcile expense accounts
Direct involvement with employees, interviews, benefit information, and daily
eee
organizations
employee concerns
Foster direct communication between company and community
« Document and evaluate yearly OSHA reports
Oversee Dept. of Transportation evaluations
e Proficient in Microsoft & Excel
SENIOR ACCOUNT/SERVICE
REPRESENTATIVE
(June 1999 to December 2018)
AAA Mid Atlantic, Wilkes-Barre, PA
Responsible for cash accounts and bank deposits
Manage ongoing client accounts
Reconcile money card accounts and traveler checks
Manage financial transactions and balance accounts
Directly involved in advertising and promotion of company events
Foster direct communication between clients and national companies through
company workshops
Document customer service reports
SENIOR ACCOUNT/SERVICE REPRESENTATIVE
(June 1995 — June 1999)
Fleet Bank, Scranton, PA
Balanced and finalized bank accounts
Processed and balanced AMEX accounts
Responsible for mortgage application accounts
¢ Experienced in running income report
Excellent customer service, management, and organizational skills
REFERENCES
e Available Upon Request
Contact this candidate