Donna Lynn Medlam

619-***-****

Objective: To obtain a full time position, 100% remote preferred, for Customer Service Representative.

Muir Woods Call Center Representative, Ace Parking 1371 6th ave

May 2022 – Jan 2023

Muir Woods call center representative • answer incoming calls related to making parking reservations for state park • upselling park entry tickets • make changes, refunds and reschedule reservations in compliance with cancellation/policies and procedures • scheduling shuttles with Marin transit • all issues related to shuttle purchases • booking large commercial groups • answering emails/chats/calls via Zendesk • processing tickets issued for each transaction with detailed entries with in the Zendesk system • supplying general information about the park and options when parking reservations are sold out • locating vouchers for guests and processing reservations in a timely and proficient manor working as a team.

Self Employed as well while working part time at Ace Parking I managed 2 Large home AirBNB Rentals • providing host services for the owner of the home • main contact for guests to contact with ANY issues • responsible for all cleaning, maintenance, repairs, landscaping, household purchases, laundry, and preparing house for guests • 10-15 cleans a month • keeping close contact with owner, updating with any new issues as well as reporting insurance claims that arise.

Technologies

AR/AP, Payroll Specialist, Diaz Plumbing LLC

Chula Vista, CA

April 2018 - March 2022

Responsible for cash receipts and preparing bank deposit • reconciled processed work by verifying entries and comparing system reports to balances • recording entries as well as charged expenses to accounts and cost centers by analyzing invoice/expense reports • ensure credit is received for outstanding memos • paid vendors by monitoring discount opportunities, verifying federal id numbers, preparing, scheduling checks and resolving purchase order issues, invoice, contract or payment discrepancies and documentation • issues stop-payments or purchase order amendments • pays employees by receiving and verifying expense reports and requests for advances and preparing checks • processed employee payroll using PayCHex systems • any corrections, garnishments in payroll • maintained accounting ledgers by verifying and posting account transactions. • verified vendor accounts by reconciling monthly statements and related transactions • maintained historical records • reported sales taxes by calculating requirements on paid invoices • disbursed petty cash by recording entry and verifying documentation. • protecting company value by keeping information confidential

More history available upon request

Some employers I have worked for include FedEx, Red Dot Net, Coca Cola, Med Impact, Proflowers, Sony, Motorola, as well as Veterinary Hospitals in San Diego while raising 3 daughters who all are now college graduates at PLNU as well. Education

Hilltop High School 1990 Grad

Point Loma Nazarene University 2007

Degree in Business Office Administration

References

Dana Lovelady 619-***-****

Diana Holmes 858-***-****

Seth Leyton 619-***-****