Diana Rachel Dugina

ad3o3p@r.postjobfree.com l linkedin.com/in/dianadugina

*** ******** ****** * ********** PA 15226 I 412-***-**** SUMMARY

A goal oriented and result-driven professional, transitioning from a career in advertising and creative services to provide an array of administrating, coordinating, and marketing services. Enthusiastic, energetic self-starter who quickly adapts to new processes and information, excels at analyzing and establishing parameters, and providing clear communications. Proactively explores and finds solutions that are efficient as well as effective. Delivers courtesy, customer service, and timely responses to both clients and customers. PROFICIENCIES

n Preparation of project plans, scope of work

documents, estimates, proposals

n Customer service, sales, and support in person

and through telephone calls and emails

n Mortgage industry software applications,

Docu-Sign, Email response programs

n Creative and editorial writing for email, short- copy, and advertisements

n Digital advertising planning

n Constant Contact, Mail Chimp, Facebook,

Instagram, Twitter media formats

n Adobe Creative Suite: InDesign, Photoshop,

Illustrator, working knowledge of Adobe

Premiere

n Microsoft Office: PowerPoint, Excel, Word,

Outlook, QuickBooks, Google Docs and forms.

n Word Press, Wix, Boot Camp, Square, non-

coding website design applications

PROFESSIONAL EXPERIENCE

La Roche University, Pittsburgh, PA – Winter – Spring 2023 Adjunct faculty – Graphic Design – Design Portfolio – Professional Preparation – Instructor n Developed curriculum for the course, set schedules for assignments, prepared test materials, coordinated the senior class portfolio presentation, led mock interviews, critiqued, and guided each student’s final portfolio projects and professional presentations. Apple One: Contract work – March 21, 2022 – July 21, 2022 Administrative Assistance and Bookkeeper for KidsVoice Law Firm n Processed payments to vendors using Quickbooks.

n Restructured the Finance Director's filing system. Accounts Receivables, Accounts Payable. n Organized several bank accounts for different sectors of the firm. Additionally devised a similar system for credit-card expenses. Daily filing of payroll and employee expenses. n Provided inventory of closed legal cases for archival purposes. Cross referenced open and closed cases that involved family members. Utilized various online judicial data systems to verify details of each case. n Assisted legal aids with receiving and opening bids, closing cases. Updated cases for constituents. LoanCare: A ServiceLink Company – Pittsburgh, PA – November 2019 – February 2020 Customer Experience Specialist

n Trained in areas of customer privacy, information verification and 3rd party authorization. n Processed payments via telephone, explained changes in escrow regarding shortages or overages. n Redirected calls in the occurrence of escalation, tax related information, or insurance issues. n Gained thorough understanding of different mortgage types and exceptions. n Accurately noted customer interactions, payments, or requests using mortgage industry software. D3re Design – Pittsburgh, PA – January 2008 to Current Freelance Designer & Creative Director

n Manages all business records, client archives. and transactions. Reconciles payables and receivables. n Generated project initiations, scope of work documents and creative strategies. n Fostered direct client relationships. Clients included, Pittsburgh Electrical Insulation PEI, CMA, Commonwealth Medical Alternative, Ariel Precision Medicine, WISE Telemetry, Innovation Works n Developed and kept databases for client direct mail and email programs. n Concept, development and design direction and oversight for branding and marketing campaigns. WordWrite Communications – Pittsburgh, PA – August 2016 to February 2018 Creative Manager

n Supervised the firm’s creative undertakings for the period of August 2016 to February 2018. n Designed and managed all materials for branding campaigns, social advertising, website redesign. n Wrote 100-word articles for Pittsburgh 100, a PR website for city attractions. n Led project process. Created job starts, scope-of-work and objective and timeline documents. International Society of Glass Beadmakers 501c3 – Columbus, OH – 2005-2012 Board Member, Director of Marketing and Communications and Editor-in-Chief n Planned advertising schedule and budget of $80,000. Negotiated media buys with publications. n Editor-in-chief and designer of a publication, exhibition catalogs, and promotional materials. n Wrote "Notes from the Editor" articles and interviews with studios, and other articles. SWPA Adult Autism Social Group, Pittsburgh, PA – 2007 – Current Creator and Organizer

n Organized and founded a social support group for autistic adults. In its 14th year without gaps. n Created all procedures, membership guidelines, waivers, liability release forms and medication lists. n Plans 3 to 6-hour events to include group ticketing, transportation options, and park permits. PRIOR EXPERIENCE

Dymun + Company – Della Femina McNamee — Pittsburgh, PA – 1998–2008 Art Director and Director of Design

n Responsible for budgets over $300,000.

n Managed staff of junior art directors and designers. Created internship programs. Build camaraderie. n Created and managed design for Fortune 500 companies, technology, architecture, universities, finance, consumer.

n Responsible for budget, talent assignment, print and broadcast oversight, contractual agreements. n Accounts serviced: Alcoa Corporation, Klett Rooney Leiber & Schorling, Smithfield Trust, Mansions on Fifth Historic Inn, Dollar Bank, PPG Industries, Bayer Corporation, UPMC Children's Hospital, St. Clair Hospital, California University of Pennsylvania, Stouffer's Foods, Respironics, Stadtlander’s Pharmacy, EDUCATION

n La Roche University, Pittsburgh – Bachelor’s Degree of Science – Graphic Design and Technology n The Art Institute of Pittsburgh – Associate Degree – Visual Communication References available upon request.

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