Milton C. Cobb

*** ***** ******

Pilot Mountain, NC 27041 ad3o2s@r.postjobfree.com Cell 770-***-****

Career Summary

A dependable, hardworking leader, who is a team player, works well under pressure and meets deadlines. Over 24 years of hands-on technical experience in the Law Firm and Accounting industries. Key strengths include strong multi-tasking skills, and excellent customer service skills. Proficiency in Microsoft o365 Active Directory, Domain Controller, Citrix Workspace, Microsoft Office Suite, Team Leadership, and 24/7 Remote Support

Professional Experience

BERNARD ROBINSON & COMPANY, LLP 2016-CURRENT

Bernard Robinson & Company, LLP is a CPA and Advisory Firm that provides Accounting, Tax, Audit and consulting services for families and privately owned businesses, high net worth individuals and not-for-profit organizations. The firm’s main office is in Greensboro, NC and has offices in Winston Salem, NC and Raleigh, NC. As the IT Support Specialist, I provide hands-on IT Support to the Partners and their Clients as well as CPA’s and other office staff.

IT Support Specialist - Greensboro, NC (2016-CURRENT)

Hands-on client facing support of Hardware (Laptops/Desktops) and Citrix Software using Citrix Receiver and DameWare technology.

Configuration of laptops, desktops, mobile devices, MiFi devices, video conferencing and switchvox phone system.

Office365 Support and Administration

Zendesk Ticketing System Administration

DameWare Remote and Microsoft Teams Messaging

XenDesktop, XenApp and XenApp Server administration.

VMWare vSphere Client administration.

ESET Antivirus.

WSUS Update administration.

Nakivo Backup/Restore.

Active Directory administration.

Video Conferencing administration using GoTo Meeing/Webinar and Office365 Teams.

Support of specialized Accounting Software: Engagement, QuickBooks, Document, SurePrep, ShareFile.

Remote Support for Raleigh, Winston-Salem, Charlotte, North Wilkesboro and Dunn and Wilmington, NC Offices.

Ogletree Deakins, PC 2011-2015

Ogletree Deakins, PC is an International Law Firm specializing in Labor & Employment and Immigration Law. The firm has over 40 offices in the United States and abroad. The high demands of working for a large firm prepare you for any challenges that may come. Making sure that the attorneys and staff have the technology to accomplish their task is crucial. I have met this challenge and many more during my service with this firm. I will bring those skills with me.

Site Support Team Coordinator - Raleigh, NC (2011-2015)

As the Team Lead for the Raleigh location my duties extend beyond the normal ‘hands-on’ computer support roll. In addition to the everyday Dell PC/Lenovo Laptop break/fix, Blackberry, iPhone and Nortel Telecom PBX, Call Pilot, SCCM Management support and RDS Remote Support, I am also responsible for several administrative duties as related to Information Technology. As the IT Lead for this office, I have the final say as to what IT initiatives are presented and implemented for this location.

Work closely with the Office Administrator to make sure that the Shareholders and their clients have what they need.

Meet with local vendors for equipment and supply orders and routine office maintenance. (AC, Electrical and Office Equipment Repair)

Administer ASG Security Database responsible for access card programming and deployment.

Make sure conference rooms are equipped for internal and client presentations.

Setup computer equipment at offsite locations for presentations and client seminars.

I also support several remote users who work from home using firm equipment. (Laptops, Monitors and Printers)

Responsible for Server Installation and Replacement.

Participated in the upgrade to Windows 7 and Office 2010 for the Raleigh location as well as Los Angeles, CA, San Francisco, CA, Greenville, SC, Jackson, MS and Pittsburgh, PA.

Order office equipment through CDW as needed.

Maintain corporate credit card for business travel and IT expenses.

Tech Gooroos 2009-September 2010

Tech GooRoos is a small startup business located in Raleigh, NC. Provide contract technical support for local small businesses.

Provide onsite Desktop Support to include desktops, laptops, printers, scanners, servers, Active Directory (accounts, permissions, and distribution lists).

Also provide support to Blackberries and iPhones.

Provide support to Microsoft Office 2003 and 2007 on Windows XP based system.

Kilpatrick Stockton, LLP 2000-2009

Kilpatrick Stockton LLP is a full-service international law firm with more than 500 attorneys in nine offices across the globe.

The high demands and pressures of working for a top law firm have prepared me for any job that comes my way. Attorneys, secretaries, paralegals, and clients require top-notch support as quickly as possible. It takes a person who can manage his/her time and exercise a professional demeanor while providing a high level of service. Working at the firm has prepared me for those challenges.

Desktop Support/Telecom Analyst - Winston-Salem, NC (2005-2009)

Provide desktop and telecom support to Kilpatrick Stockton Winston-Salem office and Atlanta, Charlotte, Raleigh, Washington, DC and New York satellite offices. Traveling to any of these offices as needed to provide on-site support when regular IT personnel are out or need assistance.

Provide consistent and reliable maintenance and support for the following systems, applications, and equipment: Windows XP and Office 2003, Call Pilot Voicemail System, Video Conferencing Support with Vedere Lifesize equipment, Dell Laptops and PCs, and HP printers.

Racked and Connected Servers in Satellite Offices

Provide set-up and support to Attorneys with AT&T connect cards for remote Internet Access

Telecom Analyst – Atlanta, GA (2004-2005)

Provide reliable telecom support for approximately 1,200 Attorneys, Secretaries, Paralegals and Staff.

Managed and implemented successful Adds, Moves and Changes related to telecom equipment and services.

Responsible for ACD Setup, Analog Lines for Fax and Modem, and Meridian Voicemail Administration

Administered punch down Board (Jack to TN)

Administered Video Conference needs firm-wide including Tandberg (ISDN/IP) and Polycom (IP) Units, setup and scheduled Video Conferences on Bridge using MGC Manager 6.0

Desktop Support Analyst - Atlanta, GA (2000-2003)

Provided Desktop Support for KS in Atlanta Office, which included support, installation, and maintenance of all desktops, laptops, and printers:

Windows 98, NT 4.0 and Windows 2000 support

Hardware installation of NIC Cards, Video Cards and Memory

Upgraded Compaq Desktops and Dell Desktops/Laptops and HP Printers, used Symantec Ghost 7.0 to Image PCs and Laptops, used Ghost Walker 7.0.0.245 to update SID.

Added PCs to the Domain; added printers to print server and setup users to print.

Installed Internal and external JetDirect; supported Palm Devices, Palm Desktop, Pocket Mirror, and HotSynch software, Blackberry RIM Devices 950, 957, 6210, 6230, and 7230 Models.

Provisioned devices on BES and Goodlink Servers; Setup and Supported Citrix/Metaframe Remote Access Software

Used VNC (Virtual Network Computing) to remote update user’s PCs and servers and change user login passwords.

Novant Health - Winston-Salem, NC 1999

Novant Health is a not-for-profit, integrated healthcare system in western North Carolina that serves more than 3.5 million people in 34 counties.

Systems Analyst/Programmer – Internship/Co-op (Fall Semester June 1999 – December 1999)

Utilized GUI Design for applications and maintained applications through effective troubleshooting and debugging.

Wrote code for existing applications in Visual Basic 6.0 and Access.

Provided successful Onsite/Offsite installation and training of new applications.

Implemented Project Specs, Diagrams, Table Specs and Naming Conventions directly from DBA to complete projects.

Education

Syracuse University – Syracuse, NY 2024

Masters – Information Systems Management with Concentration on Security

Winston-Salem State University – Winston-Salem, NC 1999

Bachelor of Science – Management Information Systems

Surry Community College - Dobson, NC 1994

General Studies

Certifications

Nortel Basic Database Administration 2004

(Global Knowledge – Richardson, TX)

MCP Windows 2000 2001

(FTCC – Winston-Salem, NC)

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