Remote Call Center Accounts Payable Invoice Coding and Data Entry
Resume:
Nicole Reyes
**** ***** ** *********, ** *****
***********.**@*****.***
Objective
Highly resourceful and detail-oriented administrative professional with experience specializing in full cycle recruiting and payroll. Extensive knowledge and experience with HR, Payroll, AP and other ATS/HRIS & SAP systems. Strong organization and attention to detail skills with data entry and verifying documents. Recognized as a consistent top performer that meets aggressive deadlines and drives continuous improvement.
Experience
CUSTOMER SERVICE REPRESENTATIVE
DEPARTMENT OF UNEMPLOYMENT ASSISTANCE REMOTE 07/2023-12/2023
Provided excellent customer service answering a high volume of inbound calls and emails daily, assisting claimants with filing new unemployment claims, reopening claims, submitting documents, and more. Maintained claimant accounts according to specific guidelines while ensuring strict confidentiality.
• Filing and reopening claims, updating account information, requesting documents from claimants and
employers and all other unemployment-related issues or concerns.
• Independently researched claimant account, UI database, resources, and knowledge gained from
training to resolve issues (i.e., pay, adjudication status, employer statements) and answered all
questions accordingly in a professional and timely manner.
• Maintained claimant accounts according to specific guidelines while ensuring strict confidentiality.
• Ensured up to date knowledge of state unemployment requirements, laws, changes, etc.
ACCOUNTS PAYABLE CLERK
RETRANSPORTATION INC. MEMPHIS, TN 09/2022-03/2023
Data entry and invoice coding as a clerk in the accounting department. Responsible for processing a high volume of invoices daily, coding into the company AP system without error and ensuring all required documents were included and entered.
• Provided exceptional customer service via phone and email for customers/vendors regarding account
and billing questions and concerns, resolving in a professional and timely manner.
• Account reconciliations; researching and resolving any discrepancies accordingly and other duties as
assigned by supervisor.
• Ensured appropriate documentation, approvals, and any discrepancies have been resolved before
issuing payments.
PAYROLL ADMINISTRATOR
NIKE MEMPHIS, TN 10/2019-05/2022
Responsible for processing payroll weekly for 2,000+ associates and maintaining ADP Workforce regarding salary, pay, employee timekeeping, etc. Resolving all pay issues in a timely manner by researching discrepancies, verifying, and making necessary adjustments. Generating weekly reports via MS Excel for corporate management, meeting requested deadlines for time to be received by, and fulfilling any other tasks as requested.
• Coordinating enrollment periods and initiating enrollment processes for employee benefits programs and distributing and submitting plan documents to employees and processing in a timely manner.
• Submitting new hires daily in ADP; explaining benefits, (medical, dental, vision, life, HAS/FSA) enrollment, and tracking and submitting employee benefit deductions.
Education
Strayer University, Memphis, Tn 2019-2021
Associate Degree in Business Administration
References
Available upon request
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