JAYASRI SUNKARA

864-***-****

ad3o0r@r.postjobfree.com

EXPERIENCE SUMMARY US CITIZEN

Professional Summary

•A dynamic IT professional with +20 years of rich experience in the arenas of +10 Software Quality Assurance, 6+ Scrum Master and 6+ SAFe Agile Scrum Master in Portfolio level

•Well expertise knowledge in Automotive domain, Healthcare domain, Construction domain, Retail and Telecom domain.

•SAFe Agilist, Certified Scrum Master (CSM) and Certified Project Owner (CPO)

•Facilitate Scrum ceremonies (Daily Stand-ups, Sprint planning, Sprint review, Sprint retrospective) and ART level ceremonies – System demo’s, Release plannings, SOS, Identify and manage project level and program level risks and escalation to ART level. PO/PM Sync and Program Increments (PI)Planning

•Highly skilled and successful in coaching, mentoring team members, and leading technical, project management, top-notch abilities in organizing workflows, and leadership teams in adopting Agile / Scrum, Kanban and Agile best practices with strong business results.

•Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction.

•Track and communicate Agile metrics which include Sprint / Program Increment (PI) progress within Scaled Agile (SAFe) Framework. Tracking and managing product backlog, burn-down metrics, velocity, and task break down.

•Facilitated the transition of the applications from waterfall to agile as coach. Expert at driving the adoption and enforcement of Scrum rules, solving complex and making accurate decisions on sound judgment and analytical strengths, removing impediments and fostering self-management.

•Experience on Test management tools and project management tools like JIRA / ATLASSIAN, Confluence, MS project, MS Office, MS Visio, Azure DEVops, Quality Center,

•Expertise in implementing RUP (Rational Unified Processes), Agile and SCRUM Methodology by analyzing requirement specifications and responsible for developing Test Objective, strategies, Scope, Test procedures and Test Matrices

•Experience includes the testing and implementation of test strategy plans manually and automation test solutions for Client/Server, ETL, SOA, ERP( SAP ), MRPeasy MES systems, CRM, Mobile, API and WEB applications using automated testing tools like Selenium, Postman, Load Runner, SOAP and Quick Test Professional.

•Extensive experience in conducting different kinds of tests such as Integration, Regression, Functional, System Testing, Black Box, UAT, Sanity Testing, end to End Testing and obtain sign off on the test plans from stakeholders. Knowledge in Business Intelligence and Enterprise Application Integration and Worked with the build CI/CD

•Extensive experience in CGS DME MAC Jurisdiction C (J15 Medicare Part A / Part B / HHH), Medicare claim-based information, including beneficiary eligibility, claim status, claim denial information, OPS J11 claims process, Part A/ Part B / HHH / Railroad Provider and well versed in Health Care with HIPPA

•Good verbal and written communication skills. Possess good communication skills and fast learner with an appetite to grasp and adapt to changing technologies.

SKILLS & COMPETENCIES

•Agile Methodology

•Business Objectives Alignment

•Sprint Planning

•Product Prioritization

•Daily Stand-ups

•Quality Standards

•Sprint Reviews

•Budgeting

•Sprint Retrospectives

•Process Improvement

•Team Coaching/Mentoring

•Self-organization

•Transparency/Visibility

•Innovation Delivery

•Team Dynamics Management

•Problem Solving

•Conflicts Resolution

•Communication

•Auditing Development Environment

•Planning

•Strategy Optimization

•Risk Management

Methodologies – SAFe Agile Framework, Agile-Scrum, Agile-Kanban, Waterfall,

Project Management Tools: TFS, AzureDEVops, JIRA, Confluence, MS project, MS Office, MS Visio, SLACK, RALLY, ZOOM.

Manual and Automation testing Tools - Selenium, Postman, Load Runner, SOAP, and Quick Test Professional.

Databases - Oracle, MS SQL Server

Business Intelligence (BI) - Informatics, Business Objects (BO), SSRS, Crystal Reports

Domain Knowledge – Automotive, HealthCare, Construction, Insurance, Telecom, Retail.

Professional Experience:

General Motors, Detroit, MI September 2020 – December 2023

SAFe Agile Scrum Master/PM

Responsibilities:

●Facilitated distributed project team and all aspects of Agile/Scrum development, including daily stand-ups, iteration and release planning, retrospectives, demos and daily work.

●Facilitate effective communication and collaboration among team members and stakeholders, maintain alignment between teams and overall program objectives, and help the team navigate dependencies and risks.

●Created long and short-term plans, including setting targets for milestones and adhering to deadlines and adjusting schedules and targets on the project as needs or financing for the project changes.

●Delegating tasks on the project to employees best positioned to complete them and make effective decisions when presented with multiple options for how to progress with the project.

●Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy.

●Communicating with executives and or the board to keep the project aligned with the goals.

●Ensured cross-functional coordination between product owners, analysts, developers, and QA occurred early and often and removed barriers and blockers for the team.

●Support product owners and business analyst with backlog creation and refinement. Worked with product owner on artifacts such as product backlog, sprint backlog, and sprint burndown.

●Track and communicate Agile metrics which may include team velocity and sprint/Program Increment (PI) progress within Scaled Agile (SAFe) framework.

●Identify and remove impediments, escalated project problems on SOS and PO/PM sync meetings.

●Maintained and published agile metrics, regularly reporting to business leadership.

●Adopt positive attitude about agile processes, ensure tasks are flowing from one phase to the next, facilitate basics of processes (Example: Transparency, project information is current, impediments are being eliminated)

●Participate proactively in developing and maintaining standards, tools and best practices.

●Coached and mentored team members, stakeholders, and leadership on benefits of agile and scrum.

●Acted as Scrum master for multiple agile teams, resolving impediments, conducting stand ups, retrospectives, planning sessions, and creating tracking plans such as burn-down charts and burn- up charts. Guided upper-level management in Scrum and agile development principles.

●Assist with internal and external communication to improve transparency.

●Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.

●Assist with making appropriate commitments to deliver business value through story selection, DOD, help the team on story pointing, task creation and estimation, assist with environment challenges.

●Provide support with risk management, release management, and facilitate release planning activities. Schedule retrospective meetings at the end of sprints and documenting action items to help improve the team.

Quantro's, Greenville, SC October 2017 – September 2020

Title - Senior Scrum Master/Senior Quality Analyst

SUMMARY:

•Senior Scrum Master Role : Senior SM Agile professional with a proven track record of 6+ years as a Scrum Master with strategic QA vision, quick delivery, and demonstrated ability to inspire/mentor quality assurance teams to implement industrial quality standards with the knowledge acquired working on various standards client’s expectations Organize and facilitate followed Agile methodology as a Scrum Master with 2-week iterations running daily stand ups, project planning, reviews, retrospectives, sprint/release planning, demos. Track and communicate team velocity and other development metrics with, and to all affected teams and management. Ensure the development teams are practicing core agile principles Update agile tracking systems to provide transparency on product and sprint backlogs. Determine and remove all obstacles that may interfere with the ability of the teams’ to deliver assigned goals.

•Senior Quality Analyst Role : Promote continuous improvement and help teams to increase productivity, becoming more effective in their roles and increasing their predictability, collaboration, and quality practice. End to end QA Process flow experience (Test Strategy, Test Plan, Test cases, Test metrics, bug reports, Test estimates, etc.) Experience in managing and hands on in various testing phases (Unit, Integration, System, UAT, Migration, Volume, Performance and automation testing) Experience working on various different submission agency like TJC, CMS, OSHPD, GWTG on different measures sets, peer-reviewed risk-adjustment methodology to more reliably measure rates of mortality, complications and readmissions

The Gordian Group, Greenville, SC July 2014 - October 2017

Title - SAFe Scrum Master / Release Manager/ Senior Quality Analyst

Worked as a Senior Quality Assurance tester and SAFe Scrum Master for The Gordian Group, one of the largest construction data company and involved in testing all egordian web applications that deals with annual construction cost data books, JOC, ezIQC, Contract Administration, Job order contracting, BID safe, change order management, electronic cost databases and software.

Scrum Master Role - Organize and facilitate followed Agile methodology as a Scrum Master with 2-week iterations running daily stand ups, project planning, reviews, retrospectives, sprint/release planning, system demos and prepare for PI planning meetings. Perform the involves removing any impediments to progress, facilitating meetings, and doing things like working with the product owner to make sure the product backlog is in good shape and ready for the next sprint and manage the off shore teams.

Release Manager Role – Worked as release manager for production deployments, create a deployment plans, coordinate with ITNS and DBA teams, make sure complete development and testing on different environments and browsers, communicate to different teams training, marketing, support and field operations about release. Verify readiness check for releases.

Senior QA Role - Testing the all egordian web applications, test new enhancements and existing functionality, support production issues refers to the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users. Performs a Root Cause Analysis (RCA) to identify and correct the reasons for functional and operational problems. Prepares test schedules considering testing activities, estimated dates, and planned resources. Testing evaluates if the initial problem or goal is solved in a manner that makes it reasonable to move forward every sprint. Use Selenium execute the automation scripts in different environments and different browsers.

Blue Cross Blue Shield. Palmetto GBA, SC Dec 13 – July 14

Title - Senior QA Lead Tester.

Working on CGS DME MAC Jurisdiction C (Medicare Part A / Part B / HHH for Kentucky, Ohio states) a web-based application developed specifically to serve the needs of DMEPOS suppliers in Jurisdiction C. myCGS to access a variety of Medicare claim-based information, including beneficiary eligibility, claim status, claim denial information, and much more.

Responsibilities: Performed tests on various features of agile development process. Performed various automated tests and ensured continuous regression tests on applications. Identified bugs in systems by regular tests and resolved all issues and defects.

Observed all features of tests and checked for any inconsistency in systems and resolved them. Managed and implemented all manual and automated tests on systems. Designed utility programs to be used on systems. Basic SQLs are written using SPUFI to query the DB2 database on Mainframe environment.

DePuySynthes, Johnson & Johnson., West Palm Beach, FL. 12/2012 – 10/2013

SAP Testing Lead

Responsibilities: Testing and Validation Responsible for building test scripts to test the functionality of PTO delivery type and executing the test scripts from HP QC and documenting the test results in QC and creating test defects in HPQC.Created maps for both inbound and outbound trading partner relationships to integrate into SAP R3 using flat-files. All maps, configurations, testing and support is done on different instances. Worked in a Scrum Agile process with three week iterations delivering new features and testing software at each iteration. Prepare and test the daily reports of user log in, documentation of material movement and logging the bin data. Maintain the SAP reports log and facilitate the data availability to the developers and business testers. Trained Power Users, Functional Teams, Process Team Test Leads, Fix Team and Validation on Quality Center. Involved in administration and customization of the QC as per the validation requirements to implement the SOX, GxP and Legal process. Maintaining the QC with up to date information on the defects and escalation of the defects as needed. Obtaining sign off from the stakeholders after the successful execution of the test cases. Responsible for generating reports and graphs showing test execution progress from HP Quality Center.

Techtronic Industries, Inc. – Anderson, SC [Oct 11 – Nov 12]

Title: SAP QA Consultant

Techtronic Industries, Inc is a leading Global power tool company and leader in quality consumer, professional, and industrial products marketed to the home improvement, repair, construction and medical industries.

Responsibilities: Responsible for building test scripts to test the functionality of PTO delivery type and executing the test scripts from HP QC and documenting the test results in QC and creating test defects in HPQC. Modify the test scripts as needed for User Acceptance Testing for the Client Team to execute UAT and provide support to the users as needed by providing Test Data as needed and in executing the test scripts Coordinating with the functional team, off shore team and the client in resolving the defects and following up with the users to re-test the defects as and when they are resolved to meet the timelines. Created, developed and tested the CATT procedures in SAP ERP SD, MM, WM modules. Tested the overall process of planning, implementing and controlling the supply chain in order to satisfy the customer needs. Conducted Functionality, Back-end and Regression testing during the various phases of the application.

Cooper Tire & Rubber Company, Ohio [Jan 11 – Sep 11]

Title : QA Tester

Cooper Tire is a tire manufacturing company with global presence and implemented SAP FICO module in North America and other locations in a phased manner.

Responsibilities: Testing all Cooper Tire & Rubber web applications, test new enhancements and existing functionality, support production issues refers to the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users. Performs a Root Cause Analysis (RCA) to identify and correct the reasons for functional and operational problems. Prepares test schedules considering testing activities, estimated dates, and planned resources. Testing evaluates if the initial problem or goal is solved in a manner that makes it reasonable to move forward every sprint. Use Selenium execute the automation scripts in different environments and different browsers. Used Solution Manager for storing configuration rationales, functional design documents and test scripts.

Client: BHP Billiton, Houston [Oct 09 – Dec 10]

Title: QA Analyst

BHP Billiton is Petroleum Company which implemented SAP FICO module.

Responsibilities: Created Test Scripts and executed test scripts in the area of SAP Finance module in areas of GL,AP,AR and AA Enhanced Test Scripts for User Acceptance testing by the Client Users and provided with test data and templates to help with UAT. Prepared “How to Test” document in some functional areas with step-by-step instructions and screen shots to help Business Users in executing the test scripts. This helped many users in executing the test scripts and saved time as Users were located all over the world like Pakistan, Australia working in different time zones. Maintain HPQC with uploading the test scripts, generating the defects report and coordinating with the functional team in Singapore on the defects resolution.

Client: AT&T Services, CA [Apr 08 – Sep 09]

Title: QA Analyst

Description: EPIC (Enterprise Purchasing and Inventory Control) is a SAP Application currently being developed by the Supply Chain Project Team.

Responsibilities: Created Test Plans in Mercury QC to meet the business requirements and executed Test Cases and documented Test Results and Report defects found during Testing in defects module in QC. Conducted walk through for the test plans with requirements team, development team, business users and obtained approval and sign off from them. Involved in testing various functionalities of EPIC Light speed application like Garage Replenishment Process, MRP process, Inventory Count. Reported the defects in QC and coordinated with the development team for resolution of the defects and retested the defects to ensure they are working as expected. responsible for generating reports and graphs showing test execution progress from HP Quality Center.

Cooper Power Tools, SC. [Sep 06 – Mar 08] Role: Systems Analyst

Responsibilities: Involved in discussions with Users and Functional Experts to document and test the suggested and possible development solutions for the BW and HR related issues. Involved in various Testing phases in the project that included application testing (HR functionality and configuration), process testing, end-to-end testing and integration testing with our partner systems. Involved in creating the test plan and test cases in Quality Center. Track implementation of TUB files that are added as suggested by SAP as required while working with taxes in SAP HR Payroll. Detailed Knowledge Transfer (KT) to users and Team members on the Issues resolved and system navigation with procedures have been notified to Functional Experts/Users/Team Members.

Staffmasters, Inc. (USA) [May 04 - Aug 06]

Role:Technical Office Manager

Worked as an office assistant to take the applications from the applicants and update their data into the system. Tracking of the work orders as per the requirement and matching the applicants with the relevant skills to the job requirement.

Responsibilities: Updating the payroll data and track the absences of the employees to report to the clients. Extensively worked in designing the work sheets and entering the employee’s data. In depth knowledge in MS Excel, Word, Access. Conduct & evaluate the Technical and Drug tests to the applicants.

Continental Informatics, Hyderabad, India. [Nov 03 – Apr 04]

Role: SAP Consultant.

Extensively involved in AS-IS study, user documentation and user training. Responsibilities included conducting orientation program on FI module and providing training to clients. Conducted Training in the following components.

General Ledger, Accounts Receivable, Accounts Payable, Asset Accounting, Cost Center Accounting Profit Center Accounting.

Mauldin Medical Associates, Greenville, SC [Mar 01 – Oct 03]Role: Certified Medical Assistant (CMA)

Responsibilities: Serve as a key member of interdisciplinary healthcare team for a busy family medical practice. Assist MDs as well as PA and RN team in ensuring optimal patient care and smooth daily functioning of office.

Education:

•PG Diploma in computer applications.

•Bachelor’s Degree in Bio-Chemistry.

•Certification in HIPPA and OSHA

•Federal Clearance

•Certified Medical Assistant

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