VP of Operations/COO

Todd T. Whitmore

Phone: 609-***-**** E-Mail: **********@*****.***

Results-Driven Operations and Management Expert with a Proven Track Record in Profit and Non-profit Sectors

Accomplished and dedicated professional with extensive experience in Operations, Management, and Human Resources. Adept at leading diverse teams, implementing strategic initiatives, and driving organizational success. Proven ability to manage personnel, integrate cultures, and deliver exceptional results within defined timeframes and budgets. Seeking a challenging role to contribute to and grow with an industry-leading organization.

Skill Areas:

Management: Personnel Management, Cultural Integration, Leadership Development

Strategy: Strategic Planning, Business Coaching, Consulting

Operations: Process Management, Budgeting, Resource Allocation

Communication: Strong Communication Skills, Stakeholder Engagement

Technology: Microsoft Teams, Microsoft Office, Windows XP/10, macOS

Leadership Traits: Problem Solving, Bias for Action, Customer Service, Time Management

Business: Revenue Optimization, Cost Optimization, P&L Management, Relationship Building

Contract Management: Full Contracts Lifecycle Management, Vendor & Contracts Administration, Contract Negotiations

Project/Program Management: Inventory Management, Project/Program Execution, KPI Execution/Analysis

Financial Management: Finance & Operations Management, Budgeting, Strategic Financial Planning

Staff Management: Team Leadership, Staff Training, Performance Evaluation

CAREER HIGHLIGHTS & ACHIEVEMENTS

®Strategic Leadership: As Chief Administrative Officer/Senior Vice President at Creative Change Counseling, led the organization in governance, human resources, finance, legal, and technology, fostering a results-driven and collaborative culture.

®Financial Impact: Instrumental in securing a significant $1.349 Million Dollar Grant, showcasing strategic acumen in grant acquisition and financial management.

®Operational Optimization: Integrated data-driven decisions that elevated financial and operational performance from 60% to 75%, demonstrating a commitment to operational excellence.

®Talent Acquisition and Team Building: Successfully increased staffing levels by 55% through innovative Talent Acquisition methods, showcasing a knack for identifying and cultivating top talent.

®Corporate Growth Strategy: Pioneered a Corporate Business Model that contributed to controlled and sustainable growth, paving the way for the opening of two new locations in 2024.

®Diversity and Inclusion: Designed and introduced a comprehensive Diversity and Inclusion (D&I) training module, positively impacting over 100 employees in both the US and India.

®Process Improvement: Continuously identified and implemented process improvement initiatives, driving positive changes and ensuring the organization's adaptability and efficiency.

®Community Engagement and Systematic Approach: Spearheaded community initiatives and tailored a systematic approach for guest flow, enhancing the utilization of County social resources during tenure as Human Services Building & Outreach Liaison Manager.

PROFESSIONAL EXPERIENCE

Chief Administrative Officer/Senior Vice President

Creative Change Counseling, Inc., Delran, NJ March 2023 to Present

®Led the organization's administration, overseeing governance, human resources, finance, legal, and technology.

®Implemented a Leadership curriculum model, training a team of 15 people.

®Secured a $1.349 Million Dollar Grant and increased operational performance from 60% to 75% through data-driven decisions.

®Successfully expanded staffing levels by 55% through innovative Talent Acquisition methods.

®Initiated a Corporate Business Model to enhance the overall Corporate Strategy, contributing to the future opening of 2 locations in 2024.

®Conducted quantitative and qualitative research for easy-to-consume KPI reports.

®Delivered valuable insights for the rotational program.

®Identified process improvement initiatives and worked diligently with employees on implementing necessary changes.

Senior Contracts Administrator

OYO Rooms, Hotels and Homes, Dallas, TX December 2019 - August 2022

®Drafted, revised, and negotiated contracts with hotel owners in the United States and Canada.

®Introduced a Diversity and Inclusion (D&I) training module for 100+ employees in the US and India.

®Enhanced the Documentation Discovery Process, improving information exchange between parties.

®Coordinated with HR, Operations, Finance, Business Development, and other teams to maintain compliance for contracts.

Human Services Building & Outreach Liaison Manager

County of Burlington (New Jersey) December 2016 – October 2019

®Spearheaded operational functions for the Human Services Department, optimizing safety programs and customer flow.

®Tailored a systematic approach for guest flow, enhancing the utilization of County social resources.

®Led community initiatives, successfully addressing issues and concerns of Burlington County residents.

®Administered locations of building occupants, facilities, office equipment, and managed vendors with building audio and visual, machine vending, and cafeteria implementation and services.

Business Manager/Corrections

County of Burlington (New Jersey) February 2013 – December 2016

®Monitored contracts, vendor qualifications, bid preparations, and RFP processes for Burlington County Corrections Department.

®Maintained high-end merchandise knowledge, engaged customers, and increased yearly profits.

®Conducted analysis, delivered financial reporting, and presented suggestions of programs for meeting defined targets and objectives concerning County’s initiatives.

®Coordinated actively with high-level officials regarding security, mandates, and state protocol in different county and state-level meetings.

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Education:

MBA, Ducere Global Business School

General Education Classes, Georgia Southern University

Extra-Curricular Activities:

Board of Trustees Member (current Vice Chairman) for Tabernacle Baptist Church:

Responsible for fiduciary, building & grounds, and assets of a 2,500-member, 60k sq. ft. religious facility in Burlington, NJ.

Oversees a $3 million annual budget and $14 million in assets.

Former Chairman for Sight and Sound (Audio/Video) Department:

Directed and oversaw 40 volunteers providing A/V support for over 130 services and events yearly.

Managed all church A/V equipment inventory, budgeting, purchasing, servicing, and maintenance.

Chairman and Founding Board Member for QASA, Quest Achievement and Scholastic Academy:

Initiated entity setup, including Tax ID, State registration, and Bank and fiduciary setup.

Provided leadership in developing initiatives supporting academic deficiencies and successful life skills development of students.

Chairman and Founding Board Member for O.A.S.I.S., Inc. (One Assembly Strong in Service):

Initiated entity setup, including Tax ID, State registration, and Bank account setup.

Led a Community Development Corporation (CDC) addressing housing, social needs, poverty eradication, educational needs, and social service counseling.

Chairman of Leadership Development:

Provided development and training programs of leadership characteristics, traits, effective management, and communication to various department heads and staff.

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