Customer Service Associate
Resume:
Elourde Dorestan
Resume
Hinesville, GA *****
********@*****.***
Willing to relocate to: Allenhurst, GA - Orlando, FL - Savannah, GA Work Experience
Customer Service Associate
Premium Beauty Outlet - Orlando, FL
July 2015 to December 2019
. Cashier
. Interpreter (French, Spanish, English and Creole Haitian)
. Answering phone calls about products availability
. Help customers with their purchases and show them how to use the products for better results.
.Refer customers to similar products when the store is out of what they're used to.
. Help by finding the right product for their skin tone with demonstration.
. Keep the area clean and open the store
Sales Associate
Walmart - Orlando, FL
January 2015 to June 2015
Assisted customers with issues with their purchases.
Stocked sales floor.
Part time cashier when floor was busy
Secretary/Receptionist
Sollar Tours Auto Services - Orlando, FL
December 2012 to December 2014
• Answered calls and make sales.
• Directed calls to different manager's office.
• Scheduled appointments for customers.
• Have paperwork ready for DMV (Tag and Registration for new car owners)
• Open and closing the Office
• Car's inventory
Customer Service Rep
Zara - Ciudad de México, CDMX
May 2011 to July 2012
• Handled returns and exchanges in the customer service department.
• Take customers orders.
• Also was a part time cashier when floor was too busy. Education
Certificate in Accounting
Micro Center - Port-au-Prince (Haiti)
2004 to 2008
High school or equivalent in N/A
CMG - Gonaives, Haiti
October 1998 to June 2004
Skills
• Word, excel, computer
• Multilingual
• Interpretation
• Translation
• Retail sales
• Customer service
• Accounting
• Haitian Creole
• French
• Spanish
• English
• Writing skills
• Communication skills
• Computer literacy
• Computer skills
• Sales
Languages
• French - Expert
• Spanish - Fluent
• Haitian Creole - Expert
Assessments
Sales skills — Familiar
November 2021
Influencing and negotiating with customers
Full results: Familiar
Customer focus & orientation — Familiar
January 2022
Responding to customer situations with sensitivity Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Outstanding telephone communications; patient, personable and receptive.
• Reputation for excellence and high quality service to clients.
• Ability to get along well with others in a team setting.
• Excellent listening and communication skills.
• Multilangual (English, Spanish, Haitian Creole and French)
Contact this candidate