Elourde Dorestan

Resume

Hinesville, GA *****

ad3nzv@r.postjobfree.com

+1-407-***-****

Willing to relocate to: Allenhurst, GA - Orlando, FL - Savannah, GA Work Experience

Customer Service Associate

Premium Beauty Outlet - Orlando, FL

July 2015 to December 2019

. Cashier

. Interpreter (French, Spanish, English and Creole Haitian)

. Answering phone calls about products availability

. Help customers with their purchases and show them how to use the products for better results.

.Refer customers to similar products when the store is out of what they're used to.

. Help by finding the right product for their skin tone with demonstration.

. Keep the area clean and open the store

Sales Associate

Walmart - Orlando, FL

January 2015 to June 2015

Assisted customers with issues with their purchases.

Stocked sales floor.

Part time cashier when floor was busy

Secretary/Receptionist

Sollar Tours Auto Services - Orlando, FL

December 2012 to December 2014

• Answered calls and make sales.

• Directed calls to different manager's office.

• Scheduled appointments for customers.

• Have paperwork ready for DMV (Tag and Registration for new car owners)

• Open and closing the Office

• Car's inventory

Customer Service Rep

Zara - Ciudad de México, CDMX

May 2011 to July 2012

• Handled returns and exchanges in the customer service department.

• Take customers orders.

• Also was a part time cashier when floor was too busy. Education

Certificate in Accounting

Micro Center - Port-au-Prince (Haiti)

2004 to 2008

High school or equivalent in N/A

CMG - Gonaives, Haiti

October 1998 to June 2004

Skills

• Word, excel, computer

• Multilingual

• Interpretation

• Translation

• Retail sales

• Customer service

• Accounting

• Haitian Creole

• French

• Spanish

• English

• Writing skills

• Communication skills

• Computer literacy

• Computer skills

• Sales

Languages

• French - Expert

• Spanish - Fluent

• Haitian Creole - Expert

Assessments

Sales skills — Familiar

November 2021

Influencing and negotiating with customers

Full results: Familiar

Customer focus & orientation — Familiar

January 2022

Responding to customer situations with sensitivity Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• Outstanding telephone communications; patient, personable and receptive.

• Reputation for excellence and high quality service to clients.

• Ability to get along well with others in a team setting.

• Excellent listening and communication skills.

• Multilangual (English, Spanish, Haitian Creole and French)

Contact this candidate