Shelley Taylor

Lethbridge, AB

Cell: 403-***-**** Email: ad3nzk@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

** + years’ experience as an administrative assistant in a variety of industries such as tourism, home building and transportation.

Valued by supervisors for friendly, outgoing personality and the ability to establish rapport, ensuring collaborative relationships with co-workers, customers, and drivers.

Strong communication skills and a proven ability to develop and maintain effective relationships with customers, co-workers, and management.

Effectively worked independently and collaboratively with all team members, to achieve daily objectives.

In a kind and personable manner, exercised high attention to detail when communicating, with clients, customers, and staff.

PROFESSIONAL SKILLS

Supervisory Skills

Supervisory trainer for all new hires, ensuring all aspects of Hotel Front Desk policies and procedures facilitated to company requirements.

Assisted with the company Social Committee organizing social events and successfully motivated other employees in functions at work and outside.

Gathering and reporting all safety and service incidents to management, resulting in appropriate action taken in a timely manner.

Office Administrative Skills

Answered incoming calls and email correspondence in a timely manner, informing appropriate customers, staff, drivers and business owners of pertinent information or actions needing attention.

Recognized by supervisor for taking initiative to review maintenance safety documents to ensure compliance for safety audits.

Processed paperwork to ensure company drivers complied with border crossings to achieve timely and proper freight delivery.

Completed daily bank runs in an accurate and timely manner to ensure financial deposits were completed.

Delivery of time sensitive documents throughout real estate process, including imprinting seal(s) on final real estate agreements.

Customer Service Skills

Communicated professionally in a calm courteous manner and exercised excellent listening skills when dealing with customers, ensuring their needs were understood and satisfied.

Strong ability to establish rapport with people of all ages, developing lasting relationships and assuring all concerns were satisfied guaranteeing repeat and new customers.

Expert at asking questions to analyze and determine the concern of an issue by gathering information to resolve situations, including concerns involving conflict.

Identified and valued by management and co-workers for friendly, outgoing personality, resulting in expertise in developing and maintaining collaborative relationships. Shelley Taylor cont. Page 2

Transportation Skills

Thoroughly and accurately dispatched freight information, by phone or email, ensuring daily detailed communication of job requirements to company drivers and owner operators.

Effectively performed dispatching duties to 22 owner/operator drivers with thorough explanation of transportation duties to achieve daily objectives.

Worked and communicated efficiently with owner/operators completing Canada/US border crossings with custom brokers, to ensure the safe and efficient delivery of freight establishing clearance procedures.

Responsible for filing and maintaining up-to-date maintenance reports for Transportation Safety Audits. Sales, Event & Catering Skills

Operation of switchboard and handling numerous inquiries regarding booking accommodation and sales/catering functions.

Developed menu options for community and sports teams, ensuring specific dietary requirements and time concerns addressed.

Sold space for meetings, with accuracy to times, dates, and room requirements.

Successfully gathered and effectively communicated room reservations details to fill a 190 room capacity hotel on a nightly basis, greatly increasing revenue and reaching sales goals.

Management of currency and safe access, accurately producing cash floats. Technology

Upgraded training in Microsoft Word, Excel & Outlook, to the intermediate level.

Accurate operation of busy switchboard, requiring multi-tasking skills, handling numerous inquiries regarding booking accommodation and sales/catering functions. EMPLOYMENT HISTORY

Administrative Assistant, Caveman Transport, Lethbridge, AB 2017 - 2021

Receptionist, Stranville Group – Lethbridge, AB 2012 - 2015

Receptionist, Triple M Housing Ltd. – Lethbridge, AB 2007 - 2010

Front Desk Supervisor/Sales & Catering, Lethbridge Lodge Hotel - Lethbridge, AB 1990 – 2007 EDUCATIONAL BACKGROUND

MICRO-CREDENTIAL in Canadian Transportation Systems & Logistics Fundamentals, through Canadian Institute of Traffic and Transportation (CITT) Currently o Industry recognized training: Transportation, Logistics, Purchasing, Contracts, Warehousing, Customs

& Compliance, Materials Handling & Unitization, International Trade, Intermodals’, Procurement & Risk Management

o Microsoft Word, Excel & Outlook; Thought Patterns for a Successful Career, Prevue and True Colors Train the Trainee and Customer Service, CHIP Hospitality 1993 Alberta Tourism Education Council (ATEC) Certified 1993 Henderson College of Business, Secretarial Certificate graduating with honors 1987 REFERENCES

References available upon request.

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