LUZ MARINA INFANTE

**** ************ **, *** ****, Jacksonville, Fl 32221

ad3nzb@r.postjobfree.com 786-***-****

SUMMARY

Highly motivated, honest, hardworking and detail-oriented professional with administrative and technical experience in different office environments. Proficient in a number of related tasks. Strong Technical knowledge, that along with my customer service and organizational skills allows me to perform an excellent job in the administrative field, by working effectively.

WORK EXPERIENCE

Academic Computer Tutor March, 2022 to Dec, 2023

Library & Learning Commons Department

Florida State College at Jacksonville - South Campus

Provide computer tutoring support to students and faculty in assigned academic disciplines within the Library and Learning Commons, in the classroom, and online as needed.

Assist in planning, conducting and evaluating tutor training programs

Encourage and strengthen the student’s grasp of the knowledge and skills necessary to be successful in computer skills.

Completed the Inventory of the Steam Lab, including about 200 items of technical equipment. Real Estate Agent

Beachfront Realty Inc., Aventura, Fl September, 2016 to December, 2021

Communicated clearly with clients to identify their needs and budget and match to available properties

Scheduled walkthroughs of prospective properties and guided clients through each home’s features and value.

Negotiated and managed sales contracts and answered all client questions Information Technology

IT Industries, Miami, Fl February, 2012 to June, 2016

Upgraded personal computers, employing a working understanding of different network standards

Used networking tools and utilities to troubleshoot common network infrastructure issues

Speed up systems using several tools as Disk Defragmentation & Disk Cleanup

Hardware & Software Installations

System Speed Optimization/ PC Tuneup

Operating System Upgrades

Computer Lab Tech & Tutor

Broward College, Davie, Fl January, 2010 to December, 2011

Assisted students of the College in Hardware and Software related issues

Tutored students in Microsoft Office 2007/2010

Ghosted several images from server to clients in the Computer Lab for deployment of Operating Systems using Symantec Ghost software

Troubleshoot printers installed in a network environment

Resolved Internet Connection problems

Administrator

Mendez Properties, Miami, Fl January, 2004 to June, 2009

Invested and managed rental properties and followed up general maintenance of them

Kept control of financial income & expenses

Followed up payments of Property Taxes, Homeowner’s Insurance, Total Appliance Insurance, Maintenance & Assessments

Engineering Department Coordinator

The Ritz Carlton, Key Biscayne, Fl May, 2001 to December, 2003

Coordinated the maintenance program in a daily basis and followed up if the repair was completed or not

Prepared a Quality Daily Complete Report in a monthly basis after General meeting with the Director of Engineering and the Maintenance employees

Purchased Engineering supplies and kept control of Vendor’s Invoices

Kept track of all the expenses of the Engineering Department in order to prepare the Budget of the following year

EDUCATION

Licensed Realtor August, 2016

Gold Coast Schools, Miami, Fl

Networking Services Technology A.S. December, 2011 Broward College, Davie, Fl

Bachelor of Science in Industrial Engineering October, 1997 Pontificia Universidad Javeriana, Cali, Colombia

SKILLS

Customer Service, Administrative Support, Organizational Skills, Critical thinking ( 10+ years)

Microsoft Office, Network Support, Microsoft Windows, Operating Systems, Remote Access Software

Market Research, Marketing, Online Advertising, Property Management, Work Orders

Knowledge of Leasing

Bilingual (English, Spanish)

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