Iffath Dallas, TX (***) Khan *** ****

ad3nz8@r.postjobfree.com

Summary

Over 8 years of exceptional track record in the industry by playing various roles in some of the most valuable industry leading organizations as a Project Manager, Scrum Master, Business Analyst, Office Manager in business process automation and consulting, strategic planning. Carrying strong Knowledge of Project Management Life Cycle (PMLC) & Software Development Life Cycle (SDLC), with thorough understanding of various phases such as Planning, Analysis, Design, Develop, Test, Implement & Support. Worked in industry best practices and methodologies like Waterfall, SAFe Agile Methodology, Scrum, Kanban & DevOps framework.

Expert in managing projects for new application development, enhancements, or upgrades. Working on the project charter, scope, objectives, understanding and documenting high-level vision & scope. Preparing documentation like Project Charter, PDD, (URS) User requirement specification, BRD, FRD, USE-CASES, WIRE-FRAME, SWIM-LANES with UML design based on customer requirements and process.

Expert in Agile and Scrum Ceremonies. Facilitating and working with product owners on product backlog grooming sessions, capacity planning also expert in writing user stories & epics. Facilitating scrum team meetings for story sizing and prioritizing product backlog features/items & refinements, Daly stand-up, Spring planning, Spring review, Spring Retrospective. Creating (RACI chart). Coaching and Transformation teams to be self-organization and cross-functionality, removing impediments to the team’s progress to its sprint commitments, Facilitating scrum ceremonies making sure there is continuous improvement to increase the productivity of the team and quality of deliverables, Coaching the team in organizational environments in which scrum is not yet fully adopted and understood, Ensure team execution and delivery to committed sprint work, Protect team from over-commitment. Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all SaaS, PaaS, IaaS services.

Skills

● Languages: Angular, Dot.Net, Java, Python, HTML 5

● Application Architecture : Monolithic, Service-Oriented (SOA) and Microservices.

● Databases: AWS DynamoDB, Oracle, MS SQL Server, MS Access.

● App Tools: Azure DevOps, JIRA, TFS, MS Project, MS Visio, MS Teams, CA Clarity PPM

● Industry Standards: Safe Agile, Scrum, Kanban, Waterfall, Sure Step, Methodology HIPAA, HEDIS

● ERP & CRM: SAP, MS Dynamics CRM, AX, NAV, GP, SAGE, EPICOR, Oracle E-Business Suite.

● Documentation Tools: Confluence, SharePoint, GitHub.

● Design Tools : Sketch, Zeplin, Marvel, Microsoft Visual Studio

● Testing Tools: Selenium (Web App Testing), Jenkins (Continuous Testing), Postman (API Testing)

● CI/CD Tools: TeamCity, GitLab, Jenkins

● Environments: AWS Cloud, Azure Cloud, OnPrem, Hybrid environment. Work Experience

SCRUM MASTER

Ahold Delhaize “PDL” MAR 2018 – Current

Project Description:

● Ahold Delhaize, is a Dutch grocery retail company. Its business format includes supermarkets, convenience stores, hypermarkets, online grocery, online non-food, drugstores, and liquor stores. It has 21 local brands. Additionally, I've also been associated with Peapod Digital Labs, the digital transformation arm of Ahold, scope of the project was to onboard new brands to the platform. Help build the roadmap and program initiatives backlog for the ecommerce platform and support teams in their agile transformation journey. The mission was to make continuous Delivery valuable features to our customers and build better customer experience and also continually improve and achieve security, platform reliability by increasing performance efficiency. Responsibilities:

● Facilitate all the Scrum ceremonies.

● Lead daily standup meetings to follow up on activities status, accomplishments, and roadblocks.

● Help the team in better relative estimation and increase team’s velocity.

● Monitor Key scrum metrics and report to stakeholders.

● Flag issues/risks and other key actions that may need to interface with non-agile portions of the company

● Build a team which is self-organized and performing at its highest velocity.

● Backlog cleanup and prioritization of work items.

● Build Dashboards metrics and add widget’s as and when needed.

● Create documentation as and when needed on best practices & principles.

● Conduct weekly triage defects identification meetings and ensure closure.

● Identify dependencies internal and external and link them to work items.

● Highlight risk & dependencies.

● Communicate Product Backlog priorities to the team.

● Effectively facilitate communication across cross functional teams.

● Preparation and execution of accurate and detailed roll out plans.

● Building ecommerce applications and onboarding them to the platform.

● Maintain the release calendar including patches, releases, and any other activities. IT PROJECT MANAGER

Caterpillar Inc. APR 2015 – FEB 2018

Project Description:

● Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment; scope of the project was to digitally transform Cat Digital. build the roadmap and program backlog for Cat Digital DevOps Helios platform support teams in their agile transformation journey. plan and translate all high-level strategic goals into operational plans by Breaking them into initiatives, Epics, Enablers, Features, Stories, Task, mission was to establish a well architected framework to continually improve and achieve operational excellence, security, platform reliability by increasing performance efficiency and optimize cost and maximize business agility. Responsibilities:

● Work closely with business and other key stakeholders to gather and understand technical problems to identify solutions.

● Look at key metrics such as sprint velocity, scope, flow and improve the overall project performance.

● Flag issues/risks and other key actions that may need to interface with non-agile portions of the company.

● Identify trade-offs between short- and long-term benefits to drive shared vision between the team and product owner.

● Responsible for maximizing the value of the product and the work of the Development Team.

● Responsible for creating, maintaining, and prioritizing the Product Backlog according to business value for the life of the project.

● Support various project teams and obtain & provide a variety of information starting at concept stage and continuing through prototype, pilot, implementation, and follow-up stages of various projects.

● Partner with cross functional teams to proactively monitor the health and status of the Project.

● Facilitate refinement workshops and produce groomed backlog.

● Work with business product team members to Manage project management schedules.

● Use tools and techniques to manage reporting, tracking charts, checklist, and project scheduling software and to delegate appropriately.

● Manage change and take active leadership in timely decision making.

● Depending on the nature of problems, recommend possible solutions and alternatives.

● Epic backlog Cleanup for all Teams.

● To facilitate the team and lead to knock off all the planned goals and initiatives.

● Translate a high-level strategic goals plan into operational plans by Breaking them into “Initiatives, Epics, Enablers, Features, Stories, Task.

● Meet strategic objectives and determine metrics, target dates if needed defined by team leads and priorities work items.

● Keep focus on transparency, Inspection and adaptation for all teams and make sure there is continuous learning and growing culture in the teams.

● Build the roadmap for all the initiatives in Azure DevOps program backlog.

● Reach out to the respective team leads to break down the Goals & Initiatives in Epics, Features, enablers, User Stories, and tasks.

● Making sure the Epic has Description, Objective and Acceptance Criteria also the work item has Definition of Ready & Definition of Done if applicable.

● Identify dependencies internal and external and link them to work items.

● Build a team which is self-organized and performing at its highest velocity.

● Build Dashboards metrics and add widget’s as and when needed.

● Identify and add missing projects as and when needed.

● Consider removing projects that do not map to strategies and goals by consulting the Team Lead’s.

● Backlog cleanup and prioritization of work items.

● Create documentation as and when needed on best practices & principles. MEDICAL BILLING SUPERVISOR

Centennial Medical Center FEB 2003 – MAR 2011

Project Description:

● Played a crucial role in managing the medical billing department within a healthcare organization. My responsibilities encompass various tasks related to the billing and coding processes, ensuring accurate and timely submission of claims, and maximizing revenue for the healthcare facility. Responsibilities:

● Supervision and Leadership

■ Oversee and lead the medical billing team, providing guidance and support.

■ Train and mentor staff on billing procedures, coding guidelines, and compliance requirements.

● Billing Process Management:

■ Ensure accurate and timely submission of medical claims to insurance companies.

■ Monitor and review billing processes to identify areas for improvement and efficiency.

● Coding Compliance:

■ Ensure that all coding practices comply with relevant coding guidelines (such as ICD-10, CPT, and HCPCS).

■ Stay updated on coding changes and communicate them to the billing team.

● Claim Denial Management:

■ Investigate and address claim denials, identifying root causes and implementing corrective actions to reduce future denials.

■ Work with insurance companies to resolve claim issues and appeals.

● Revenue Cycle Optimization:

■ Implement strategies to optimize the revenue cycle, from patient registration to claim reimbursement.

■ Analyze billing data and financial reports to identify trends and areas for improvement.

● Compliance and Regulations:

■ Stay informed about healthcare regulations and compliance requirements, ensuring the billing department operates within legal and ethical guidelines.

■ Develop and implement policies and procedures to ensure compliance.

● Staff Performance Evaluation:

■ Conduct regular performance evaluations for billing staff.

■ Provide feedback and support professional development opportunities for team members.

● Communication:

■ Collaborate with other departments, such as medical coding, finance, and clinical staff, to ensure effective communication and coordination.

■ Communicate with insurance companies, patients, and external vendors as needed.

● Technology Utilization:

■ Oversee the use of billing software and other technologies to streamline processes and improve accuracy.

■ Implement upgrades or changes to software as necessary.

● Training and Development:

■ Stay informed about changes in medical billing regulations and industry best practices.

■ Provide ongoing training and professional development opportunities for the billing team.

● Audit and Quality Assurance:

■ Conduct regular internal audits to ensure the accuracy and integrity of billing processes.

■ Implement quality assurance measures to minimize errors and improve overall performance. Education and Certifications

● Masters in Hospital Administration.

● HIPPA Certification

● Certified ScrumMaster® (CSM)

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