Product Manager Customer Retention

KENNETH JOHNSON

Nashville, TN 469-***-**** *************@*****.*** LinkedIn

SUMMARY

Strategic leader and product manager with 6 years of experience and a history of growing revenue and raising venture capital. Looking to continue supporting growth-stage companies and clients and driving success. WORK EXPERIENCE

Product Manager, SaaS Protection 2021 - Present

Datto Inc Remote

● Led a high-performing team in resolving complex customer challenges, ensuring client values and needs are met, and reducing their costs and increasing profit margins.

● Improved customer retention and increased acquisition for a multimillion-dollar business unit.

● Implemented customer-facing solutions, such as launching a report which reduced support inquiries by 27% and addressed a major customer pain point.

● Drove growth by launching a public API, leading to a 10% increase in cross-product integrations and a 25% average increase in cross-sell opportunities per product. Head of Product 2019 - 2021

VOne Inc Los Angeles, CA

● Spearheaded the successful launch of a revolutionary no code platform, driving 3x growth in user base and revenue over 2 years, and securing the prestigious Product of the Year award on ProductHunt in 2020.

● Increased revenue by 50%, developing strategic paywalls on key areas and ensuring customer retention.

● Reduced time-to-market for bug fixes/tech debt 20% by using a CI/CD program, configuring automations with Github and hiring a Quality Engineer to maintain the program.

● Achieved a 43% growth in new product users by leveraging innovative customer acquisition strategies with 3rd party integrations like Airtable, Stripe, and Webflow. Founder Head of Product 2017 - 2019

RaiderDigital Lubbock, TX

● Founded and spearheaded the growth of a successful web design and digital marketing studio, achieving

$60k in ARR through creative branding and animated videos.

● Implemented a strategic approach, leveraging branded animated Youtube videos to boost sales by 2x and improve rankings on Google for competitive keywords.

● Developed a rebranding strategy that increased website traffic by 19% by aligning the company name with the most popular search phrase.

EDUCATION

Texas Tech University Lubbock, TX

Coursework, Business Administration

SKILLS

Specialties: Roadmap Planning, Product Vision, Prioritization, Client/Customer Success, Product Launches and Rebranding, Marketing

Software: G-Suite, M365

Interests: User Centric Products, SaaS, eCommerce

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