BIENVENIDO

JOHN JEROTA

CEREZO

408-***-****

ad3nxq@r.postjobfree.com

San Jose, CA 95122

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems, building successful solutions and executing them. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS

● Effective Communicator ● Team Oriented

● Safe Food Handling ● Productivity and Efficiency

● Strategic Planning ● Quality Assurance

EXPERIENCE

Independent Contractor/Delivery Driver, UberEATS Driver, Jul 2023 - Current San Jose, California

● Demonstrated high efficiency by following scanning, tracking and documentation procedures to avoid errors.

● Met deadlines while working autonomously in a fast-paced environment. Independent Contractor/Delivery Driver, DoorDash, Jan 2018 - Current San Jose, California

● Delivered the highest level of service to satisfy and retain customers.

● Protected customer packages from damage with safe handling and proper load balancing.

Senior Marketing Director, World Financial Group, Aug 2014 - Current San Jose, California

● Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate.

● Acquired new product and service knowledge for promotional efforts and client engagements.

● Networked at events and dinners by providing presentations to help educate families and individuals about financial and insurance products/services. Delivery Courier/Catering, Moby Dish, Nov 2017 - Dec 2019 San Francisco, California

● Achieved delivery targets with efficient routes and organized schedule management.

● Kept up to date on delivery schedules and customer data with continuous dispatch communications.

● On-site catering with customer interactions at company events. Independent Contractor/Driver, Lyft Driver Services, Oct 2017 - May 2020 San Jose, California

● Providing exceptional service by Interacting with customers to build friendly, professional rapport.

● Transported passengers, packages and equipment while observing safety and traffic regulations.

Independent Contractor/Driver, Uber Drivers, Oct 2017 - May 2020 San Jose, California

● Delivered exceptional service, going above and beyond to satisfy passengers.

● Represented the company by demonstrating positive values and commitment. Tire Center Supervisor, Costco, Feb 2010 - Nov 2014 San Jose, California

● Acting Tire Center Manager 2012-2014. Top 5 Store in Region across all measures.

● Executed senior management directives into actionable policies for front-line associates, leads, and fellow supervisors.

● Coached and trained employees to capitalize on sales and service opportunities with proactive approaches, mentoring and support.

● Enhanced customer satisfaction by enforcing service-oriented policies.

● Performed annual reviews, scheduling, budgeting, inventory and stock ordering. Tire Service Technician, Costco, Jul 2007 - Feb 2010 San Jose, California

● Established satisfied customers with fast and skilled service for diverse tire needs, including repairs and replacements through information and education.

● Supported customer decision-making, recommending appropriate repair treatment or replacement of tires.

EDUCATION

High School

Piedmont Hills High School, San Jose, CA. Class of 2004 LANGUAGE

English

Native

Tagalog (Basic)

Conversational

.