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Customer Service North Carolina

Location:
Harrisburg, NC
Posted:
February 15, 2024

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Resume:

MELONEY ASHMORE LOOPER

Harrisburg, North Carolina 28075 704-***-**** ad3nx8@r.postjobfree.com

SUMMARY

A dedicated and highly skilled human resource finance professional with demonstrated expertise in payroll processing, vendor management, tax reporting, internal controls assurance, and day-to-day payroll reporting. Utilizes excellent interpersonal skills and effective communication to consistently exceed productivity and accuracy of payroll processing and de-escalate command center calls. A proven key contributor to the long-lasting success of a company.

EXPERIENCE

ALIGHT SOLUTIONS, Charlotte, North Carolina

HRFS Process Lead, 2005-2023

Delivered payroll operations including ensuring all critical and key performance measures were met and / or exceeded and business continuity planning and monthly metrics preparation for leadership governance meeting.

Processed confidential financial information, delivering quality customer service while understanding and successfully complying with local, state, and federal guidelines.

Served as company point of contact and lead for comprehensive payroll to ensure delivery of services as outlined in master services agreement.

Facilitated command center calls for biweekly, semi-monthly, weekly, and daily cycles.

Assist with update employee’s W-4 and Direct Deposit

Assisted in month-end / quarter-end close.

Conducted tax reporting - 1099’s for deceased employees for year-end.

Partnered with vendors to ensure accurate, timely and compliant payroll processes.

Processed and prepared end-of-year W2s.

Processed W2c’s.

Assisted with internal and external audit requests.

Evaluated and provided reasonable assurances of internal controls and governance systems were operating effectively.

Audited vendor management files.

Ensured federal, state and local tax obligations are met and reported timely.

Managed escalation queries and various reporting issues as needed.

SME point of contact for customer service questions for employee paycheck issues.

DUKE ENERGY CORPORATION, Charlotte, North Carolina

Payroll Senior Analyst, 1985-2005

Processed and reported biweekly, monthly, semi monthly, weekly payroll.

Partnered with vendors to ensure accurate, timely and compliant payroll processes.

Ensured federal, state and local tax obligations were met and reported timely.

Analyzed payroll data loaded in time keeping system.

Processed and prepared end-of-year W2s.

Analyzed payroll discrepancies and remediated them as well as preparing preventive actions (defensive queries).

Assisted with internal and external audit requests.

CERTIFICATION

Certified Payroll Professional, American Payroll Association, 2007

TECHNICAL SKILLS

Microsoft Office Workday PeopleSoft Siebel JAT CIC Plus



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