C

Michelle Cropper

916-***-****

ad3nx2@r.postjobfree.com

Manteca, CA 95336

SUMMARY

Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Active listening skills

Courteous demeanor

Adaptive team player

Sharp problem solver

Energetic work attitude

Customer service expert

Ability to learn quickly

Strong organization and efficiency

File and records management

Computer proficient and tech-savvy

Multi-tasking and prioritization

Organizing and Categorizing

Complex Problem-Solving

Resourceful

Meticulous Attention to Detail

Positive Attitude

Strong Interpersonal Skills

Professional and Mature

Verbal and Written Communication

Technical Support

Issue Resolution

Spreadsheet Management

Advanced MS Office Suite Knowledge

Documentation and Reporting

EXPERIENCE

Senior Office Assistant

Stockton, CA

San Joaquin County - DCSS/ Aug 2020 to Current

Performed difficult, complex, technical, and specialized office support work which required the exercise of independent judgment, application of technical skills and knowledge of detailed or specialized activities

Monitored and directed work of lower-level clerks.

Identified issues and utilized emotional intelligence and diplomatic communication to defuse.

Provided information to the public or County staff that required the use of judgement and the basic interpretation of policies, rules and regulations.

Proofread and checked typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations

Entered and retrieved data and prepared reports and documents using a computer, established databases, and reviewed for accuracy and made corrections as required.

Reviewed files, records, and other documents to obtain information or respond to requests.

Trained staff members to perform work activities and use computer applications.

Data Entry /Accounts Receivable Clerk

Ripon, CA

NUCAL Foods/Miceli, Watters Staffing/ Dec 2018 to Aug 2020

Administrative support including data entry, file organization and research

Maintained and prioritized daily tasks and projects including appointments and general errands

Processed accounts receivable daily

Researched and processed requests for short paid invoices.

Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

Identified and corrected data entry errors to prevent duplication across systems.

Responded to daily inquiries and requests within mandated timeframe to meet deadlines.

Proofread and edited documents to correct errors.

Located information contained in files to meet requests by supervisors and other departments.

Audited new data, identifying potential issues and corroborating reports.

Fulfillment Associate

Patterson, CA

Amazon/ Nov 2018 to Dec 2018

Packing and shipping customer orders

Cross-train in multiple departments

Accepted, processed, and quickly filled orders.

Located merchandise from shelves and storage areas to fill orders.

Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.

Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.

Gathered and organized merchandise for distribution into appropriate envelopes, boxes, or pallets.

Filled orders according to defined standards using standard picking system.

Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.

Followed proper packaging requirements depending on order size and type.

Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.

Demonstrated great teamwork skills with staff members involved in production and transport.

Read orders to obtain item numbers and locate merchandise in bins or on shelves.

Office Assistant

Newcastle, CA

Christensen Heating & Cooling/ Jun 2018 to Sep 2018

Entered and retrieved data and prepared reports using a computer, established databases and reviewed reports for accuracy and made corrections as required

Acted as receptionist to receive and screen visitors and telephone calls and direct the caller to the proper person or personally handle the call.

Proofread and corrected correspondence and reports for error-free documentation.

Maintained and updated filing, inventory, and database systems, manually or using computer.

Reviewed files, records, and other documents to obtain information or respond to requests.

Typed, formatted, and edited correspondence and other documents.

Computed, recorded, and proofread data or reports.

Office Specialist

Marysville, CA

Yuba County - Adult Services/ May 2017 to Mar 2018

Performed difficult, complex, technical, and specialized office support work which required the exercise of independent judgment, application of technical skills and knowledge of detailed or specialized activities

Researched and assembled information from a variety of sources for the completion of forms or the preparation of reports, while utilizing arithmetic or statistical calculations

Provided information to the public or County staff that required the use of judgement and the basic interpretation of policies, rules, and regulations

Arranged meetings by notifying attendees, reserving rooms, and providing secretarial support to administrative, professional, or supervisory staff

Proofread and checked typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations

Acted as receptionist to receive and screen visitors and telephone calls and direct the caller to the proper person or personally handle the call.

Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.

Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow.

Communicated with customers, employees, and vendors to answer questions and address complaints.

Office Assistant II

Marysville, CA

Yuba County Probation - MSYGC/ Dec 2014 to May 2017

Proofread typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations

Researched and assembled information from a variety of sources for the completion of forms or the preparation of reports while making arithmetic or statistical calculations

Received, screened, and forwarded telephone calls and provided information while logging parental, attorney, instructor, medical personnel, or other authorized visits

Prepared and typed correspondence, reports, forms, contracts and specialized documents from drafts, notes or brief instructions using a computer

Greeted visitors or callers to handle questions or direct to appropriate staff.

Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.

Dispersed incoming mail to correct recipients throughout office.

Proofread and corrected correspondence and reports for error-free documentation.

Answered telephones, directed calls, and took messages.

Maintained and updated filing, inventory, and database systems, manually or using computer.

Copied, sorted, and filed records of office activities and business transactions.

Reviewed files, records, and other documents to obtain information or respond to requests.

Communicated with customers, employees, and vendors to answer questions and address complaints.

Opened, sorted and routed incoming mail and prepared outgoing mail.

Customer Service/ It Support

Marysville, CA

Hust Brothers, Inc/ Jan 2013 to Dec 2014

Administrative support including data entry, reception, file organization and research

Processed accounts payable and accounts receivable as well as incoming and outgoing mail

Composed and drafted outgoing correspondence and reports for managers

Provided outstanding customer service

Accurately read, understood, and carried out written and verbal instructions.

Maintained positive working relationship with fellow staff and management.

Answered user inquiries to resolve computer software or hardware operation problems.

Installed and performed minor repairs to hardware, software, or peripheral equipment.

Performed variety of clerical and administrative duties pertaining to on-site support.

Customer Service Associate

Natomas, CA

Kohl's/ Apr 2011 to Nov 2012

Maintained knowledge of current sales, promotions, and store policies

Performed cashier and return duties, product assistance, accurate pricing procedures and cleaning while providing excellent customer service

Cross trained to aid with other customer service representatives when needed

Answered customer questions regarding store merchandise, department information and pricing using open-ended questions.

Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Addressed inquiries, resolved customer issues, and managed customer relations.

Consulted with customers regarding needs and addressed concerns.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Maintained customer privacy and protected company operations by keeping information private and confidential.

Medical Office Intern

Yuba City, CA

McClaskey Chiropractic/ Oct 2010 to Nov 2010

Answered telephones and directed calls to appropriate medical or administrative staff.

Scheduled and confirmed patient appointments and consultations.

Communicated with patients with compassion while keeping medical information private.

Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Greeted patients, determined purpose of visit and directed to appropriate staff.

Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.

Completed relevant insurance and other claim forms.

Interviewed patients to complete case histories and intake forms.

Performed bookkeeping duties, preparing and sending financial statements or bills.

Adhered to HIPAA requirements to safeguard patient confidentiality.

Customer Service Representative

Yuba City, CA

Lowes/ Mar 2008 to Sep 2010

Maintained knowledge of current sales, promotions, and store policies

Performed cashier and return duties, product assistance, accurate pricing procedures and cleaning while providing excellent customer service

Cross trained to aid with other customer service representatives when needed

Answered customer questions regarding store merchandise, department information and pricing using open-ended questions

Expressed appreciation and invited customers to return to the store

Provided in-depth research to answer more complex customer questions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Developed strong customer relationships to encourage repeat business.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Upheld quality control policies and procedures to increase customer satisfaction.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

EDUCATION AND TRAINING

Bachelor of Arts: Psychology

National University Expected Graduation in Sep 2024

La Jolla, CA

Associate of Arts: Psychology

Yuba Community College May 2017

Marysville

Emergency Medical Technician: Emergency Medical Technology

Yuba Community College May 2014

Marysville, CA

First Responder, AED, CPR Certificate: Emergency Medical Technology

Woodland Community College May 2012

Woodland, CA

Certificate: Medical Office Reception

Cambridge Career College Nov 2010

Yuba City, CA

Associate of Science: General Education

Yuba Community College Jul 2008

Marysville, CA

REFERENCES

References Available upon request.

Contact this candidate