Data Entry Customer Service
Resume:
C
Michelle Cropper
*********@*****.***
Manteca, CA 95336
SUMMARY
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
Active listening skills
Courteous demeanor
Adaptive team player
Sharp problem solver
Energetic work attitude
Customer service expert
Ability to learn quickly
Strong organization and efficiency
File and records management
Computer proficient and tech-savvy
Multi-tasking and prioritization
Organizing and Categorizing
Complex Problem-Solving
Resourceful
Meticulous Attention to Detail
Positive Attitude
Strong Interpersonal Skills
Professional and Mature
Verbal and Written Communication
Technical Support
Issue Resolution
Spreadsheet Management
Advanced MS Office Suite Knowledge
Documentation and Reporting
EXPERIENCE
Senior Office Assistant
Stockton, CA
San Joaquin County - DCSS/ Aug 2020 to Current
Performed difficult, complex, technical, and specialized office support work which required the exercise of independent judgment, application of technical skills and knowledge of detailed or specialized activities
Monitored and directed work of lower-level clerks.
Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Provided information to the public or County staff that required the use of judgement and the basic interpretation of policies, rules and regulations.
Proofread and checked typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations
Entered and retrieved data and prepared reports and documents using a computer, established databases, and reviewed for accuracy and made corrections as required.
Reviewed files, records, and other documents to obtain information or respond to requests.
Trained staff members to perform work activities and use computer applications.
Data Entry /Accounts Receivable Clerk
Ripon, CA
NUCAL Foods/Miceli, Watters Staffing/ Dec 2018 to Aug 2020
Administrative support including data entry, file organization and research
Maintained and prioritized daily tasks and projects including appointments and general errands
Processed accounts receivable daily
Researched and processed requests for short paid invoices.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Identified and corrected data entry errors to prevent duplication across systems.
Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Proofread and edited documents to correct errors.
Located information contained in files to meet requests by supervisors and other departments.
Audited new data, identifying potential issues and corroborating reports.
Fulfillment Associate
Patterson, CA
Amazon/ Nov 2018 to Dec 2018
Packing and shipping customer orders
Cross-train in multiple departments
Accepted, processed, and quickly filled orders.
Located merchandise from shelves and storage areas to fill orders.
Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
Gathered and organized merchandise for distribution into appropriate envelopes, boxes, or pallets.
Filled orders according to defined standards using standard picking system.
Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
Followed proper packaging requirements depending on order size and type.
Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.
Demonstrated great teamwork skills with staff members involved in production and transport.
Read orders to obtain item numbers and locate merchandise in bins or on shelves.
Office Assistant
Newcastle, CA
Christensen Heating & Cooling/ Jun 2018 to Sep 2018
Entered and retrieved data and prepared reports using a computer, established databases and reviewed reports for accuracy and made corrections as required
Acted as receptionist to receive and screen visitors and telephone calls and direct the caller to the proper person or personally handle the call.
Proofread and corrected correspondence and reports for error-free documentation.
Maintained and updated filing, inventory, and database systems, manually or using computer.
Reviewed files, records, and other documents to obtain information or respond to requests.
Typed, formatted, and edited correspondence and other documents.
Computed, recorded, and proofread data or reports.
Office Specialist
Marysville, CA
Yuba County - Adult Services/ May 2017 to Mar 2018
Performed difficult, complex, technical, and specialized office support work which required the exercise of independent judgment, application of technical skills and knowledge of detailed or specialized activities
Researched and assembled information from a variety of sources for the completion of forms or the preparation of reports, while utilizing arithmetic or statistical calculations
Provided information to the public or County staff that required the use of judgement and the basic interpretation of policies, rules, and regulations
Arranged meetings by notifying attendees, reserving rooms, and providing secretarial support to administrative, professional, or supervisory staff
Proofread and checked typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations
Acted as receptionist to receive and screen visitors and telephone calls and direct the caller to the proper person or personally handle the call.
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow.
Communicated with customers, employees, and vendors to answer questions and address complaints.
Office Assistant II
Marysville, CA
Yuba County Probation - MSYGC/ Dec 2014 to May 2017
Proofread typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations
Researched and assembled information from a variety of sources for the completion of forms or the preparation of reports while making arithmetic or statistical calculations
Received, screened, and forwarded telephone calls and provided information while logging parental, attorney, instructor, medical personnel, or other authorized visits
Prepared and typed correspondence, reports, forms, contracts and specialized documents from drafts, notes or brief instructions using a computer
Greeted visitors or callers to handle questions or direct to appropriate staff.
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Dispersed incoming mail to correct recipients throughout office.
Proofread and corrected correspondence and reports for error-free documentation.
Answered telephones, directed calls, and took messages.
Maintained and updated filing, inventory, and database systems, manually or using computer.
Copied, sorted, and filed records of office activities and business transactions.
Reviewed files, records, and other documents to obtain information or respond to requests.
Communicated with customers, employees, and vendors to answer questions and address complaints.
Opened, sorted and routed incoming mail and prepared outgoing mail.
Customer Service/ It Support
Marysville, CA
Hust Brothers, Inc/ Jan 2013 to Dec 2014
Administrative support including data entry, reception, file organization and research
Processed accounts payable and accounts receivable as well as incoming and outgoing mail
Composed and drafted outgoing correspondence and reports for managers
Provided outstanding customer service
Accurately read, understood, and carried out written and verbal instructions.
Maintained positive working relationship with fellow staff and management.
Answered user inquiries to resolve computer software or hardware operation problems.
Installed and performed minor repairs to hardware, software, or peripheral equipment.
Performed variety of clerical and administrative duties pertaining to on-site support.
Customer Service Associate
Natomas, CA
Kohl's/ Apr 2011 to Nov 2012
Maintained knowledge of current sales, promotions, and store policies
Performed cashier and return duties, product assistance, accurate pricing procedures and cleaning while providing excellent customer service
Cross trained to aid with other customer service representatives when needed
Answered customer questions regarding store merchandise, department information and pricing using open-ended questions.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Addressed inquiries, resolved customer issues, and managed customer relations.
Consulted with customers regarding needs and addressed concerns.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Maintained customer privacy and protected company operations by keeping information private and confidential.
Medical Office Intern
Yuba City, CA
McClaskey Chiropractic/ Oct 2010 to Nov 2010
Answered telephones and directed calls to appropriate medical or administrative staff.
Scheduled and confirmed patient appointments and consultations.
Communicated with patients with compassion while keeping medical information private.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Greeted patients, determined purpose of visit and directed to appropriate staff.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Completed relevant insurance and other claim forms.
Interviewed patients to complete case histories and intake forms.
Performed bookkeeping duties, preparing and sending financial statements or bills.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Customer Service Representative
Yuba City, CA
Lowes/ Mar 2008 to Sep 2010
Maintained knowledge of current sales, promotions, and store policies
Performed cashier and return duties, product assistance, accurate pricing procedures and cleaning while providing excellent customer service
Cross trained to aid with other customer service representatives when needed
Answered customer questions regarding store merchandise, department information and pricing using open-ended questions
Expressed appreciation and invited customers to return to the store
Provided in-depth research to answer more complex customer questions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Upheld quality control policies and procedures to increase customer satisfaction.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
EDUCATION AND TRAINING
Bachelor of Arts: Psychology
National University Expected Graduation in Sep 2024
La Jolla, CA
Associate of Arts: Psychology
Yuba Community College May 2017
Marysville
Emergency Medical Technician: Emergency Medical Technology
Yuba Community College May 2014
Marysville, CA
First Responder, AED, CPR Certificate: Emergency Medical Technology
Woodland Community College May 2012
Woodland, CA
Certificate: Medical Office Reception
Cambridge Career College Nov 2010
Yuba City, CA
Associate of Science: General Education
Yuba Community College Jul 2008
Marysville, CA
REFERENCES
References Available upon request.
Contact this candidate