Lisa Subora

734-***-**** ***** Rouge Bluff Ct. Livonia, Mi 48150 ad3nve@r.postjobfree.com

Specializing In:

Customer Service ● Phone Support ● Technical skills (Phones and Computers) ● Selling products and services ● Communication ● Basic Accounting ● Data entry ● Project Management ● Team player ● Trouble shooting issues

Professional Overview

Apple Inc. 07/2012 to present Customer Service Supervisor

Responsible for taking escalated calls

Resolving customer issues

Maintain and escalate follow ups to Network Engineers

Educate customers on setups and software on a variety of devices

Verizon Wireless 07/2006 to 06/2012

Tech Support Coordinator

Responsible for taking inbound calls in a large corporate headquarters office

Process customer calling plan charges, answering customers billing question, and processing upgrade orders

Educate customers on setup activations on a verity of phones

Broder Bros. Company 05/2003 to 07/2006

Customer Service Rep II

Responsible for taking inbound calls in a 33 person call center for catalog purchases, inquiries, and updates and cross selling products

Utilized the Web to process Web orders for customers

Exceeded department standards for sales by generating over $2 million plus in sales in 2005-2006 year

Responsible for completing the bank reconciliations for the company

Responsible for planning events for the call center department along with other team members

Actively participated in the company’s safety team

Created safety communication postings for the entire facility

Provided receptionist support

Trained new employees. Provided feedback as needed

Comerica Bank

Customer Service Representative II 02/1998 to 04/2003

Process consumer deposits, withdrawals, and transfer of funds

Backed up person responsible for all funds for the location

Responsible for cross selling products and services

Assisted and served as back up head teller

Assisted with daily cash needs and branch balancing

Served as sponsor teller/trainer for new hires

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