Sheila Phields

Supply Chain Management Professional

Fort Collins, CO 80524 949-***-****

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Resourceful professional with comprehensive experience directing and consulting on supply chain software implementations and logistics operations. Proven success driving tactical development in transportation networks, managing 3PL and ocean/air/truck carrier operations, and identifying cost-effective sourcing, Adept at spearheading and delivering supply chain projects from inception to completion, including monitoring scopes, timelines, resources, and deployment. Forward-thinking leader with strategic vision in leading and training teams to promote professional development. Strong communication (written & verbal), interpersonal, negotiation, and problem-solving skills; ability to build relationships with stakeholders, senior executives, vendors, service provider, freight forwarders, ocean carriers, and customers.

Areas of Expertise

Strategic Planning & Execution

Team Building & Leadership

Project Governance & Control

Supply Chain & Logistics Operations

Contracts Negotiation & Oversight

Cost Reduction & Containment

Software Implementation

Process Improvement

Regulatory Compliance

Shipping & Transportation

Customs Brokerage

Supplier/Vendor Management

Relationship Building

Staff Training & Developing

Exceptional Customer Service

Career Experience

Allport Cargo Services, Operations Implementation Manager, Fort Collins, CO. Feb 2023 – Jan 2024

Led Implementation of new business awards or next phase projects of existing business with a focus on creating operational documentation

SOP (Standard Operating Procedure) development defining customer-specific processes for vendor shipping windows, booking exceptions, carrier allocation, commercial documentation, invoicing, and security initiatives.

Developed test plans supporting the Infor Nexus Configuration and UAT (User-Acceptance Testing) guides following SOP requirements.

Managed tasks against Work Front Project Plan to meet deadlines and minimize risks

Communicated, engaged and supported customer business partners during implementation

Provided weekly project updates to all project team members

Assisted in making business decisions relating to the implementation project

Guided customers through Infor Nexus navigation and platform functionality and conduct Info new user training

Engaged management or leadership in other areas as needed to ensure customer success

Coordinated transition of projects to account management

Supported process improvements in support of ACS’ company Goals and Objectives

Acushnet Company, International Supply Chain, Fort Collins, CO Oct 2021 – Oct 2022

Project Manager Consultant

Led and ensured the successful Infor Nexus implementation for Acushnet North America ocean & air inbound shipments, including factory and shipment level ASN (advanced shipment notification) and 315/214 EDI events. Supported all areas of project by contributing to daily conference calls on a global level. Kept abreast the Executive Steering Committee and PMO office with project tracking and status on a weekly and monthly basis.

Spearheaded and delivered projects within time and budgetary constraints.

Oversaw the development, integration, and configuration of Infor M3 BOD with Infor Nexus supply chain platform.

Optimized supplier/factory and logistics service provider onboarding and training with purchasing and logistics managers.

DHL International Supply Chain, Fort Collins, CO July 2014 – Sept 2021

Implementation Manager

Developed strong working relationships within a cross functional team, including a Project Manager, solution design, IT operations, and various stakeholders from customer’s side. Steered efforts towards transforming successfully implemented business to operations team. Equipped internal and external users with in-depth knowledge of Infor Nexus Application through training and development.

Managed and executed multiple high-level projects simultaneously, meeting success criteria of project goals.

Met deadlines for overall task by participating in regular internal and external calls/meetings.

Established detailed standard operating procedures and data entry instructions for seamless working functions.

Drove technical compliance with project scope by submitting software configuration requirements to IT and perform UAT.

DHL International Supply Chain, San Diego, CA Sept 2008 – July 2014

Senior Supply Chain Specialist

Consolidated inbound ocean shipments from international points for high profile North American based retailers. Streamlined operations regarding the ocean carriers, vendor lead times, and consolidation points. Provided statistics on carrier and vendor performance through quarterly management reviews.

Commended by the customer for delivering best in class supply chain management.

Delivered top-notch customer support for all DHL products, securing optimal client satisfaction.

Additional Experience

Consultant (Nov 2007 – May 2008)

Yamaha Motor Corporation, Cypress, CA

Logistics Analyst (Oct 2006 – Oct 2007)

Gateway Computers, Irvine, CA

International Logistics Specialist (Nov 2004 – Oct 2006)

Hunter Industries, San Marcos, CA

Logistics Coordinator (Jan 2002 – Nov 2004)

Oakley, Foothill Ranch, CA

Account Manager (Jan 2001 – Jan 2002)

Kuehne & Nagel, San

Education

B.S in Marketing Education, Minor: Business

Old Dominion University, Norfolk, VA

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