Pooja Akula

Salesforce Developer

Mail: - ad3nug@r.postjobfree.com

Mobile: - 469-***-****

LinkedIn: - https://www.linkedin.com/in/pooja-akula-806231285/

PROFESSIONAL SUMMARY

Over 10+ years of experience in IT with around 6+ years of strong experience in Salesforce.com, involving configuration, customization, communities, integration, deployment, classic to lightning migration, lightning components, lightning design system, lightning locker services and lightning data services and 4 years of experience as Java/J2EE Developer.

Experience and a proven track record in various roles within Salesforce, including Salesforce Developer, Salesforce Administrator.

Experience in Sales Cloud, Service Cloud, Marketing Cloud, Salesforce CPQ, Commerce Cloud, and Salesforce Communities implementations focusing on Salesforce products.

Expertise in designing custom objects, custom fields, picklists, role-based page layouts, workflow alerts and actions, validation rules, approval processes, custom tabs, custom reports, report folders, report extractions, record types, dashboards, and email generation.

Strong knowledge of Salesforce data model, relationships and data management best practices.

Skilled in customizing the data model of Salesforce.com CRM through workflows, Process Builders and Flows.

Skilled in Salesforce.com Automation, including the development of Apex Classes, Apex Triggers, Batch Classes, Schedule Classes, and Test Classes.

Proficient in Salesforce Lightning application development using VS Code, App Builder, SFDX, Apex classes, Triggers, Visualforce, Force.com IDE, LWC, Lightning UI/UX, SOSL, and SOQL.

Proficient in case management, including setting up email-to-case, creating case assignment rules and escalation rules, mapping knowledge articles, implementing the service cloud console, and utilizing case merge functionality.

Experience in working with Force.com IDE, data migration and updates through the tool App Exchange Data Loader in Salesforce.com (SFDC).

Experience in maintaining of installed Managed Packages in Lightning using Apex

Excellent understanding of object-oriented programming principles and software development methodologies.

Experience in working with complex data structures, large data volumes, and data cleansing/transformation.

Experience in creating Lightning Components using Aura Framework and Lightning Web Components (LWC), specializing in creating modern Enterprise Lightning Apps.

Experience in designing or building Salesforce integrations with 3rd party applications with Integration Methodologies, different API’S, web services (REST, BULK API & SOAP, JSON & XML etc) or middleware tools such as Mulesoft.

Experience in the process of migration from Classic to Lightning environment and enhancing all the existing Visual force pages and make them compatible with Salesforce Lightning.

Knowledge on LWC (Lightning Web Components), Events (Application Event, Component Event and System Events), PubSub Model, Aura PubSub Model, Component Life Cycle, Using Public Properties, Wire methods, Usage of Apex Classes with Wire, imperative Calls and LDS in both LWC and Aura Components.

Understanding of Salesforce Shield Platform Encryption and Experience with the integrating SFDC and AppExchange partners such as CPQ/Apptus, Steel Brick (config, price & quote), Conga and DocuSign.

Good understanding of CPQ concepts like Product structure and setup (standalone/Bundle/Nested Bundle, Product rules, price rules, attributes), Pricing and Discounting strategies, Quoting Process (Quote and order lifecycle, Guided selling, quote templates, multi-lingual templates, advanced approvals), Renewals and Amendment process.

Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.

Experienced in Salesforce/Apttus CPQ (Configure Price Quote) and CLM (Contract Life Cycle management) package configurations and customizations as part of (QTC) Quote to Cash process.

Familiarity with Apttus admin settings, Apttus custom settings, and DocuSign settings and Experience in CPQ Merge Service, Configuration, and Pricing APIs, specifically within the Apttus customization.

Experience in Code refactoring without changing the behavior of the existing code functionality with the best practices in coding.

Experience with ETL tools such as Data loader, Data Import Wizard and Informatica.

Experience in using Visual Studio code, Postman and Workbench.

Familiarity with Front End technologies (HTML5, CSS3, JQuery, JSON, Ajax, Angular.js, ReactJs).

Stayed up-to-date with the latest UI/UX design trends and Salesforce technologies, and incorporated them into design solutions to enhance user experience.

Extensive experience with various Salesforce deployment methodologies including Change sets, Force.com Plug-in environment, Ant Migration tool kit and Eclipse IDE.

Experience with version control systems (e.g., Git) and Salesforce development tools (e.g., Salesforce DX).

Have experience with Product Development Lifecycle and DevOps Tools like GIT, Jenkins, Bit Bucket, JIRA, COPADO and Force.com IDE etc.

Experience in production releases, working towards an Agile delivery methodology, Scrum Framework Experience.

Experience in using Copado for deploying the code from sandbox to production.

Experienced in a Salesforce test driven development (TDD).

Excellent communicator and team player with a proven track record of delivering high-quality solutions that meet business needs.

PROFESSIONAL EXPERIENCE

California DMV, California

Salesforce Lightning Developer. / Feb 2022 - Present

Responsibilities:

Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.

Engaged in Salesforce.com application support activities and customized apps to meet the organization's functional needs.

Involved in estimation and analysis for migrating from Classic to Lightning experience.

Participated in daily scrum meetings, analyze assign user stories, identify/resolve gaps in functional user stories/business requirements.

Performed administrative tasks such as managing Accounts, Contacts, and Cases, and configured workflows and approval processes for new accounts and other business processes and Created custom objects and custom fields in the Lightning experience.

Maintained data quality and integrity through deduplication, validation rules, and data cleansing.

Engaged in declarative development (Process Builders, Workflows, Flows, Lightning App Builder, Experience Cloud Sites, etc.) and configuration of AppExchange Apps.

Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code.

Develop end-to-end Salesforce solutions using Configuration and Customization (APEX Class, Triggers, Visualforce pages, Lightning components etc.)

Responsible for dealing with Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields, page layouts and upload of data.

Developed Email Templates and Mail Merge Templates and facilitated mail merge for various standard and custom objects in the Lightning experience.

Developed Salesforce Lightning applications using Lightning Components, Controllers, and Events, and utilized custom CSS within the components.

Implemented Visual Flow to trigger user actions and display customer information on screens.

Implemented Case Management by configuring Email-to-Case for end users to submit cases through Outlook.

Developed a batch process to load data from an external system to Salesforce.

Worked with batch classes and wrapper classes to enhance work efficiency.

Built Lightning Component Framework and constructed Lightning components using the Aura framework.

Created reusable UI/UX components using the Lightning Component Framework.

Managed and maintained installed Managed Packages in Lightning using Apex.

Integrated Apex methods into LWC, implemented lightning spinner and Modal/popups in LWC.

Implemented Toast messages and page refreshing using Lightning Web Components, as well as utilized LWC Combobox Events.

Build integrations between Salesforce and external applications using REST, SOAP APIs, oAuth, and Single Sign-On.

Worked closely with integration teams to establish data integrations between Salesforce and other systems, ensuring seamless data flow and synchronization.

Developed a deactivation model for service partners using LWC.

Demonstrated experience with developing and maintaining Salesforce integrations such as with API Management tools (e.g., MuleSoft), Salesforce Canvas, Connected Apps, outbound messaging, Salesforce Events, and Apex callouts.

Developed single lightning page Lightning Web Components using a publish-subscribe pattern to communicate between components. Hands on experience in writing Child-Parent and Parent-Child communication in LWC using decorators and Customs Events.

Work closely with integration teams to establish data integrations between Salesforce and other systems, ensuring seamless data flow and synchronization.

Collaborate with administrators and end users to provide training and support during the post-migration phase.

Built a navigation menu using LWC, custom search component to show cases and business data for salesforce Customers and Worked on LWC lightning data service by using wire service (wire adapter) to fetch data from server side and performed CRUD operations.

Developed various LWC (Lightning Web Components), including Events, Using Public Properties, variables, validations, Decorators and Lifecycle Hooks in Lightning Web Component.

Created multiple Lightning Web Components (LWC) for the service case console page.

Worked on Single sign-on SSO to integrate internal enterprise application with Salesforce using SAML configuration settings in SFDC, using identity provider intel expressway cloud 360 along with LDAP server settings.

Migrated existing Aura Components and Visualforce pages to Lightning Web Components (LWC) to enhance application performance and adhere to web standards.

Followed best practices and industry standards for data migration, Salesforce development, and quality assurance.

Wrote SOQL and SOSL queries within custom controllers, extensions, and triggers.

Integrated Salesforce with external enterprise applications using Metadata API.

Conducted code reviews for Apex Classes, Triggers/VF pages, and Lightning Component Development (LWC).

Define code review methodology, perform independent code reviews, and certify code developed by self and other junior team members on the project.

Implemented end-to-end fully automated CI/CD pipelines using Copado for validation and deployment of the Salesforce metadata components to sandboxes and production environments.

Used Copado to do code builds from Git to perform Salesforce deployments.

Experienced in integrating Salesforce solutions with other cloud platforms like AWS or Azure to enhance functionality and efficiency, driving innovation in support of technological needs.

Demonstrated experience using Salesforce DX and scratch orgs on a Salesforce implementation project.

Migrate changes from development to test to production environment(s) using CI/CD technologies like Salesforce DX, Jenkins, and ANT.

Environment: Apex, Visual force, Apex Classes, SOQL, Lightning Components, Apex triggers, Lightning, Visual force, Pages, Batch Apex, Schedule Apex, SOAP, REST, Workflows and Approvals, Data Warehousing, Case Management, Automation, Sandbox testing.SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects.

Verizon, NJ

Salesforce Developer. / Sep 2020 – Jan 2022

Responsibilities:

Responsible for configuration, design, functionality, and support of the Salesforce.com platform and Salesforce CPQ (SteelBrick).

Engage in application development (Apex, Aura, LWC, etc.) including troubleshooting and resolving bugs.

Installed Salesforce AppExchange Apps, configured and maintained user security permissions with associated to organization needs and Developed Salesforce AppExchange apps using Apex, Visualforce, and Lightning Web Components.

Develop Apex (classes and triggers), Lightning Components, Visualforce, and “clicks-not-code” solutions to extend Salesforce to support business requirements.

Designed Visualforce webpages for capturing customer inquiries and implemented logic for routing cases to different queues based on the type of inquiry.

Worked on Salesforce Shield Encryption for Leads and Opportunity fields and Created Email Templates and Mail Merge Templates based on the requirement.

Involved in Steel Brick CPQ (Configure, Price& Quote) design mapping to the Salesforce custom objects including Apttus Advanced Workflow Approvals.

Involved in the development of Salesforce CPQ using APIs and Callback classes for creating pricing constraint rules and configuration of the price book and custom coding of the web services into the pricing system for turbines from internal systems etc.

Configured bundles (Features, Options, Option Constraints, Configuration Attributes) and Product Rules.

Worked with native Salesforce quote to cash functionality such as Opportunities, Product configurations, Price rules, Advanced approvals, Subscription Products, Bundle Products, Quotes, Orders and contracts, Lead-to-Cash business processes.

Configured product and pricing setup using CPQ/Product consoles, which include price ramps, Price Matrix, Price Rulesets, price list items, tiered pricing, and asset pricing.

Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.

Created customized quote template document. Performed testing and customization of objects, fields, record types, page layouts, workflow and validation rules in salesforce. Translation Workbench, CPQ Translation, CPQ Quote Document, Templates Configuration.

Worked on pricing factors like variance pricing, volume-based pricing, attribute-based pricing has been configured using Steel brick CRM.

Integrated SOAP/REST API-based Web Services for extracting data from external systems on demand and Integrated Web Services by generating necessary stubs from WSDL files for extracting data from homegrown applications using homegrown web services.

Implemented JavaScript style guide and best practices so that it can be reusable across projects.

Developed solutions for the Salesforce Contract Lifecycle Management (CLM) system including X-Author for Word/Excel, development of clause libraries and contract templates.

Used X-Author tool for Data Migration interfacing Salesforce, CLM with Templates for contract generation and on Agreement object.

Worked on DocuSign integration with salesforce for eSignature to provide electronic exchanges of contacts and signed documents to multiple users at a time.

Created customized PDF files by using visual force pages and Apex classes then attached to the DocuSign templates and sent directly to the users.

Creating and maintaining Conga templates that automate the generation of documents, presentations, and reports and understanding of Conga Composer and its functionality to create templates that are efficient, accurate, and flexible using template Builder.

Worked with Conga Composer to generate Word Excel and Power Point documents for various purposes like documentation for product guidelines.

Configured single Sign-on SSO using SAML with Ping federate identity provider. Implemented SAML based SSO for authentication.

Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation.

Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application.

Executed SOQL queries in Workbench and Data Loader to verify Product/Pricing staging data in Salesforce/CPQ.

Used Data Loader to perform CRUD operations and bulk import or export of data from Salesforce.com to files and vice-versa using comma separated values CSV files.

Involved in end-to-end testing and configuration enhancements for CPQ and CLM functionalities.

Deployed the code from Sandbox to Production using Inbound and Outbound change sets and Eclipse for every sprint release.

Packaged and deployed customizations from Sandbox to other environments using Force.com IDEs.

Involved in handling lower level environments and deployments using Jenkins, Github/Gitlab as code repository and performed upset operations through Jenkins to upset the code updates into the respective salesforce environment by manually setting the build parameters and deploying from Jenkins.

Environment: Saleforce.com platform, APEX Language, Marketo, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, APPTUS CPQ, SteelBrick CPQ, REST API, SOAP API, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in, Force.com IDE.

Trizetto Provider Solutions, Missouri

Salesforce Developer / Jul 2019 – Aug 2020

Responsibilities:

Actively participated in requirements grooming sessions with business users and developers, taking responsibility for application administration and ongoing support in collaboration with the business and IT teams.

Created modern Enterprise Lightning Apps by leveraging the Lightning Design System, Lightning App Builder, and Lightning Component features.

Utilized Process Builder to automate actions such as creating and updating custom object records.

Implemented email notifications to partners through Process Builder upon approving access to purchasing records.

Extensively worked on Financial Service Cloud and Customer Support, configuring interaction channels such as email-to-case, web-to-case, and live agent. Also set up case assignment rules and Omni channels to efficiently route cases to skilled and available agents.

Configured Salesforce objects, fields, layouts, and security settings to meet stakeholder requirements.

Implemented Territory Management, an account sharing system based on account characteristics.

Optimized workflows, approval processes, and automation rules to increase efficiency and productivity.

Implemented workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.

Prioritized workflows, with a focus on utilizing the declarative Process Builder.

Configured Organization Wide Defaults to restrict user access.

Developed an enterprise Einstein Analytics strategy to replace Tableau dashboards.

Performed mass data uploading into Salesforce using Data Loader. Cleaned and refined data that was previously stored in an Excel sheet using VLOOKUP, and imported data from the legacy system into Salesforce through Apex Data Loader.

Provided support for platinum accounts, collaborating closely with Salesforce on day-to-day administration and exception handling of email campaign activities. This included building email campaigns, setting up scheduling and deployment calendars, providing customer service, documentation, and training. Developed pre-launch client communication and reviewed post-deployment metrics for accuracy.

Used Change Sets to deploy components between sandboxes.

Configured Data Loader and uploaded data in CSV files into Salesforce, checking for the correctness of the data and used salesforce Import/export wizard.

Performed code review of the application to make sure the source code confirms to industrial coding standards and followed good programming practices.

Used the Sandbox for Development and Testing and Migrated the code to the deployment instance after testing.

Used Workbench and GitHub for the deployment process.

Assist development team in troubleshooting and determining root-cause of application defects and issues.

Daily scrum meetings with the product owner, QA's and developers to discuss issues and achieve goals.

Environment: Force.com API, Controllers, Sharing Rules, Lightning Components, Web Services, Triggers, Controllers, Workflows, Email Updates, Sandbox data loading.

MasterCard, O’ Fallon, Missouri

Salesforce Developer / Jan 2018 – Jun 2019

Responsibilities:

Developed business dashboards, metrics, and reports to facilitate management review and enhance operational efficiency.

Interacted with business user’s groups to gather requirements for Salesforce Implementation and interacted with all levels of external and internal customers.

Managed user access, profiles, roles, sharing rules, sharing settings and permissions, ensuring adherence to security protocols.

Perform analysis of business requirements & designed solution by customizing various standard objects.

Created and implemented a security strategy to safeguard the Salesforce system and its data; ensure appropriate end-user and integration access levels are appropriately designed, documented, and maintained.

Involved in Salesforce Application Setup and customized apps to match the functional needs for organization.

Worked on Case Entitlements, Service Console, Email-to-Case, Escalation, Auto-response and Assignment rules.

Configured Omni Channel, Queue routing, Custom settings, Roles, Profiles, Groups, Chatter, IP Whitelisting, Omni supervisor.

Configured out of the box reports and dashboards as well as custom reports.

Created custom objects, validation rules, custom tabs and Page layouts, search layouts to organize fields, custom links and related lists. Created email-to-cases, Web-to-Case automated-responses, assignment rules, email alerts and templates for Case Management.

Worked on various Salesforce standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.

Established users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

Involved in integrating Web service with Salesforce to load Leads back and forth from Salesforce.

Provided data access reports to Compliance and Security ensuring that data and roles.

Executed Unit testing, Integration, User acceptance and Operational acceptance testing to prove that the system confirms to specifications of business and quality requirements.

Worked with different business units, including Marketing and Sales, to leverage Salesforce and maximize its benefits

Customized fields and page layouts for standard objects such as Account, Contact, and Leads.

Created various custom objects, tabs, and relationships to meet specific business needs.

Collaborated closely with other consultants to ensure customer satisfaction and optimize processes during solution implementations.

Designed and implemented sales processes and record types for new business lines.

Managed ongoing customization and modifications to Salesforce org and integrated business systems such as ERP, Call Center, and Calendars.

Collaborated with cross-functional stakeholders to clarify requirements, demonstrate system changes, and address questions regarding system functionality and enhancements.

Successfully managed multiple simultaneous projects and project-related tasks within an Agile development process.

Environment: Salesforce.com, Force.com, Apex Classes, Apex Triggers, Apex Controllers, Visualforce Pages, Eclipse, SOQL, SOSL, Service Cloud, Sales Cloud, Chatter, Data Loader, Data Migration, Page layouts, Roles, Custom Objects, Pick lists, Email alerts, Oracle and Windows.

Valuelabs India Private Limited, Hyderabad

Java Developer / June 2012 – May 2016

Responsibilities:

·Responsible for Modification of existing applications to add new components and features emphasizing maintainability, reliability, scalability and performance, Integration of Web Applications.

·Developing popular open-source technologies and frameworks like Struts, ORM-Hibernate.

·Implemented Web Services Development using Apache-Axis.

·Good understanding of developing web services application using SOA architecture, Java/J2EE Design Patterns.

·Ability in testing the software with appropriate test cases.

·Analysis and preparation of System Requirement Document and Design documents.

·Discussions with clients on customizing existing product.

·Integration of new modules with existing application.

·Coding and Module Testing and end-to-end Application Testing.

·Developed the Code as per the requirements.

·Involved in Java and J2EE Technologies includes Core-Java, Multi-threading, JDBC, Servlets, JSP.

CERTIFICATION

Salesforce.Com Certified Administrator.

Salesforce.Com Certified Platform Developer I.

Salesforce.Com Certified Platform Developer II.

Salesforce.Com Certified Service Cloud Consultant.

Salesforce.Com Certified Sales Cloud Consultant.

EDUCATION

Bachelor’s from JNTU, Hyderabad

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