904-***-**** ad3nu7@r.postjobfree.com

PROFESSIONAL SUMMARY:

IT Professional Business Analyst with over 25+ years direct BA experience, including extensive industry experience in IT, business operations, management, process improvement, requirements gathering, project management and stand-up installation and support.

Strong banking industry experience while at Vast Bank,Synovus Bank, Zion Bank,TD Bank and JP Morgan Chase.

oOver 10 years experience in Home (Retail) Mortgage, setting up and maintaining LOS (Loan Orgination Systems) and upgrading LOS applications to MISMO standards.

oWorked on Mortgage Fraud/ Banking, Risk Analysis, Empower Now, Asset Management, SSO (Enterprise) Identity management, IDServ/IDAnywhere, Credit Card, RSA Secure ID, mainframe, and ERP/EAI related projects.

Skilled in requirements gathering and BRD creation documents, completing requirements analysis (blueprinting to prod.), defining scope and objectives using established SDLC procedures, creating process flow diagrams with Visio.

Proficiency in Agile, Jira, Scrum Master responsibilities (Story Creation). Utilize MS Project, Visio, PowerPoint

Generated Reports using Crystal Report writer, Empower report generater and Tableau

Project management skills with knowledge of the SDLC, stakeholder communication, and end user acceptance.

Strong understanding of IT Systems Architecture, System Configuration and documentation, and using application domain knowledge to insure best case usage.

Familiar with JSON to XML mappings

PROFESSIONAL EXPERIENCE:

Vast Bank, Tulsa Oklahoma – Remote IT Business Analyst Sep 2022 - Sep 2023

Worked with Loan Team to create a new Open Text Loan Exceptions report for Loan Officers to track outstanding documents and tasks.

Used Jira and Project to track assigned projects and tasks

Worked with IT and development team to complete requirements and process production support issues.

Communicated daily via scrum calls with End Users, Management, Project Manager, Tech Resources

Worked with CIT and UAT teams to setup and complete testing.

Used Crystal Reporting tool to develop daily Loan Report.

Worked with Jack Henry software.

Created and Ran SQL queries of bank Databases

Evaluated and demostrated new Home LOS systems to upgrade manual processes to MISMO standards.

TD Bank, Remote: Jul 2022 – Sep 2022

Technical Business Analyst (Contract)

Asset Management Project: Worked with Technical Project Manager to identify all Business Applications being used by the bank’s business teams to move ownership and operation to IT Technical Team.

Used Jira and Project to track changes and insure compliance for meetings and utilities to make a smooth transition

Setup Clarity codes for IT to charge work required to make the changes

Work closely with BISO team to complete Risk Assessments and reported to senior management status work completed and issues open and resolved.

Synovus Bank, Birmingham AL Aug 2021 – Jul 2022

Sr. Business Analyst – Empower Now Loan Origination System

Worked with Project manager and configuration development team to cleanup and finish reloading an Empower Now re-install and configuration to fix issues and define stories.

Worked with Technical resources to identify configuration changes required

Supported and wrote requirements to configure Loan Orgination System (Empower LOS Home Loans)

Communicated daily via scrum calls with End Users, Management, Project Manager, Tech Resources

Worked with CIT and UAT teams to setup and complete testing for Home Loan Orgination System.

Provided leadership and assistance to solve issues and complete Stories in Jira

Created tickets in Service Now system

Extensive experience in finance and the banking industry primarily related to mortgage but expertise in fraud and general banking processing and interfaces.

Zion Bank, Salt Lake City, UT Feb 2021 – July 2021

Business Analyst (Contract)

Worked with team to test new core system that is being configured to bring all multi-state associate bank locations onto one single platform. Create, process and validate test cases specifically accounting results and tracing GL processing.

Used Teams daily

ADO (Jira frontend)

JP Morgan Chase, Jacksonville, FL / Sulphur, OK 2011 – 2020

Sr. Business Analyst- Mortgage Banking

Moved Risk LIO Frayd analysts to new version of RQMS (Risk Queue Management System).

oWent from blueprinting to production for Home LOS systems

Completed Final BRD and managed JAD and Development process for new Version of Software.

Created Business Business Documents for Software used by the Fraud Department of Mortgage Department.

oWorked with 3 Mortgage Loan Teams to interface and support the LOS systems used by Chase for Housing Loans and 2nd mortgages.

oWrote requirements to support and upgrade to MISMO standards for LOS systems applications for home loans

Gather Requirements, Verified and uploaded requirements to Quality Center for traceability.

Created process flows and supporting documents used by development, qa and uat teams to completed development projects.

Rejoined as Senior BA to handle governance and risk reporting and to convert to Jira using Agile methodology processing for all outstanding stories for the Fraud (RQMS) interface to the 3 Loan Origniation systems in use.

Worked with team to deployed Loan Origination System and Supported release of PostFund RQMS System upgrade

Worked directly with Empower (BlackKnight in Jacksonville/Phoenix) to configure interface and API between Empower and RQMS (Chase Fraud Engine).

Went from configuration of Empower to handle 2nd Mortgage Home Equity Applications and using RQMS to complete mortgage approvals and generate required documents in the Empower and in Chase document repositories.

Created requirements to handle complete Empower Mortgage Transacations from application and qualifications to custom fraud review and generation of required documentation. Worked daily with developers and BA’s to map fields and create quick codes to work with orcahstration engine and custom pages. Project was 15 months for initial meetings to SIT/UAT and Production Go Live in March 2020.

Used Tableau to generate reports for Monthly Management statistics.

Moved to Tampa (2015 – 2017) and took an internal IT BA job:Worked with technical teams that install, develop and onboard the firms “Single Sign On” software products and processes.

Provide onboarding support to Chase applications on the intergration to Siteminder or Janus SSO. Support and maintain other GI&AM processes as needed including upgrading projects, ITSM support, decommissioning tasks (IDServ).

Interfaced with Asset Management teams to interface with SSO and other applications.

Work daily with engineers, all levels of project managers, AD and Business contacts to complete projects and insure quality production activity.

Created business and technical requirements and tracabiliy matrixes.

LPS (Fidelity/Black Knight), Jacksonville, FL 2010 - 2011

Business Analyst

Created Business and Functional Documents and testing for a Web Based Retail Home Mortgage Product (LWD) that interfaces with a Mainframe Product (MSP).

Interfaced with other Teams, QA, Strategy, Development in order to move from requirements to Production.

EA Sports, Orlando, FL 2010 - 2010

Business Analyst

Provided Business Requriements Documents and Traceability Matrix on HR Projects

Documented Process Flows, Business Requirements Traceability Matrix, IT DMS Process Flows, created Access Database to track complexity of DMS calls.

ADDITIONAL RELEVANT EXPERIENCE:

Accenture ABPOS, Wichita, KS (Payroll)/Finance) 2007 - 2009

Business Analyst (Perm Position)

Blue Cross Blue Shield, Jacksonville, FL (Health Care) 2006 – 2007

Business Analyst (Contractor)

Convergys Corporation, Jacksonville, FL (SAP Installation) 2003 – 2006

Senior Manager (BA/PM)

State of Florida HRIS Project

Business Analyst IT / Reports Business Analyst / Production Support Manager

EDUCATION / CERTIFICATIONS:

St. Louis Community College, Florissant, MO -Certificate in Paralegal

oApprenticeship at Legal Aid of St. Louis

oCoursework in legal research and writing, real estate, wills, computers and the law, Novell network installation and maintenance, business law and technical report writing.

Lewis & Clark College, Godfrey, Illinois

oBasic education coursess

oComputer Science Classes

ADDITIONAL TRAINING:

Agile and Jira Training

Mortgage Loan Orgination Systems

System Administration for MS SQL Server

Persuasive Communications

MISMO standards for LOS

Customer Service Concepts

Conflict and Collaboration

SAP

Visio

JSON to XML mapping

Open Text

Relational Database Concepts

MS Office/Word/Excel/Power Point

IBM mainframe -AS400

Windows NT / Novell

UNIX/Aix/Risc 6000

Accounting - AP/AR/GL Fixed Assets / Job Costing

Six Sigma Fundamentals

Negotiation Skills

Sharepoint

Siebel

BA/PM Pre Certification

DataVerify

LIO Risk Management System (RQMS and SAD & Empower for 5 LOS systems)

Contact this candidate