Gale Satchell

412-***-****, ad3nu4@r.postjobfree.com

Professional Summary:

Results-driven and highly experienced Client Service Associate with over 30 years of proven success in delivering exceptional customer service in high-volume and high-stress environments. Committed to utilizing my extensive knowledge, strong communication skills, and comprehensive understanding of wealth management to provide exceptional client service and contribute to company growth.

Key Skills:

● Excellent Communication and

Interpersonal Skills

● Strong Problem-solving and

Troubleshooting Abilities

● Proficient in Microsoft Office Suite

and Customer Account Software

● Detail-oriented with Exceptional

Organizational Skills

● Ability to Thrive in Fast-paced,

Dynamic Environments

● Strong Adaptability to Changing

Situations

Work Experience:

Amazon Wrap Down Associate

Amazon Feb 2023 - Present

● Efficiently receive and store inventory, ensuring accurate records and proper organization.

● Prepare customer orders and ensure they are packed securely and meet quality standards.

● Load and unload boxes onto trucks for shipment, optimizing logistical operations.

● Operate powered industrial trucks (PIT) adhering to safety protocols.

● Troubleshoot issues and resolve problems promptly to maintain smooth operations. Client Service Associate

Comcast Xfinity Feb 2018 - Feb 2023

● Promoted and sold company products and services, delivering exceptional value to customers through a consultative sales approach.

● Utilized effective communication skills to address customer needs and provide tailored solutions.

● Demonstrated professionalism, a positive demeanor, and exceptional customer service in high-pressure situations.

● Received multiple "Perfect Call" awards for outstanding customer service.

● Followed established procedures to ensure efficient completion of tasks and consistently met performance targets.

Team Leader

Databanque Sep 2016 - Oct 2016

● Managed a team of 5 customer service representatives, overseeing schedules and ensuring exceptional service delivery.

● Handled inbound calls from Plygem home exteriors customers, providing prompt assistance and resolving inquiries effectively.

● Fostered a positive team environment, promoting collaboration and driving team performance.

Contact Representative

Department of Treasury Jan 2013 - Jun 2013

● Addressed incoming calls from taxpayers, providing detailed information on tax refunds, installment plans, and new tax laws.

● Demonstrated professionalism and composure while handling challenging situations and potentially volatile taxpayers.

● Received recognition for crisis resolution skills that saved the lives of a married couple stressed over tax bills.

● Stayed up-to-date on tax regulations and applied them effectively. Customer Representative

TRG Customer Solutions Aug 2010 - Feb 2011

● Received incoming calls from AT&T customers, addressing inquiries regarding phone bills, internet, and Directv accounts.

● Assisted customers with setting up new services, payment arrangements, and DSL installation preparations.

Customer Representative

Jones Lang LaSalle Jul 2006 - Dec 2007

● Interacted with customers to provide and process information in response to inquiries, concerns, and requests.

● Resolved customer complaints while ensuring proper accounting procedures were followed.

● Relayed messages accurately and legibly.

References:

Available upon request

Contact this candidate