Michelle Liza Ramirez

**** ********, ** ****, *****, 79915, US • 915-***-**** • ad3nu3@r.postjobfree.com Registered Nurse

Provided patient care, performed assessments, and interventions at a 10-bed ICU unit for trauma and post-surgical patients. Assessed patients' condition, notified physicians of clinical changes as well as prepared and implemented patient care plans. Evaluating a patient's condition and administering treatment, as well providing constant support throughout recovery time. Customer Service

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Multi-line phone talent

Customer service

Credit card processing

Data entry

Technical support

Strong verbal communication

Extremely organized

Quick learner

Receiving support

Shipping procedures understanding

Conflict resolution

Client assessment and analysis

Creative problem solving

Good listening skills

Computer proficient

Professional telephone demeanor

CRM

Money handling abilities

Self-motivated

Team Leadership

Registered Nurse - Masters - 1995

The University of Texas at El Paso - El Paso, TX

Speciality in Cardiovascular

Customer Service Representative - January, 2023 to April, 2023 Avantive Solutions - Tulsa, OK

Kept members happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns. Provided a superior customer experience in order to build a loyal customer base. Answered customer calls promptly to avoid long wait times on hold. Gathered customer feedback and made process changes in order to exceed 100% customer satisfaction goals. Was responsible for processing up to [40 plus] customer orders per day. Am responsible for resolving customer issues and making recommendations. Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution.

Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues. Took payments

Activated insurance cards, card replacements, and cancellation of list and stolen benefit cards PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Cook - July, 2018 to October, 2019

Sunny's Sushi, Steak, & Seafood House - El Paso, TX I'm in charge of stock rotation and control to keep the kitchen and larder well stocked. Set up clean cutting boards and utensil baths at each workstation before each shift. Maintained a high level of consistency and accuracy when preparing identical dishes multiple times in one shift. Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw foods. Ensure that all record-keeping, food-safety, and risk-management requirements are met. Prepared identical dishes numerous times daily with consistent care, attention to detail and quality. Strived for continuous improvement and worked as part of a team. Cleaned the grills, griddles, ovens, and fryers to sanitize the kitchen surfaces and equipment. Provided courteous and informative customer service in an open kitchen setting. Changed and sanitized all cutting boards, benches, and surfaces between tasks to avoid cross-contamination. Communicate with servers and customers on occasion. Kept stations stocked and ready to use to maximize productivity. Quickly received food orders from cashiers and cooked items in order to finish the entire order and serve it hot. Server/Pastry Chef/Salad bar - February, 2014 to May, 2017 Tepanyaki Grill and Sushi Buffet - El Paso, TX

Customer Service Collections Representative - January, 2006 to February, 2012 GC SERVICES LP - El Paso, TX

Built strong, compassionate client relationships and earned a reputation for exceeding service standards. Ensure that customers and internal departments are properly communicated with. Restored mobil phone service as well as deactivated Processed payment arrangements

Collection on all current and past due bills

Handled technical support and new account activation over phone. Increased customer retention by creating and offering unique discount opportunities. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Proposed a new procedure to persuade canceling customers to stay with the company. Doctor Assistant - September, 2001 to April, 2005

Dr. Ediberto Soto-Cora M.D. (cardiologist) - El Paso, TX assisted doctor on all out patient procedure in hospital and private office. called in monitoring medications to pharmacies

complete patient care including drawing lab, EKGs and vitals. one to one with insurance company to get patient pre certified for exams and treatment. Scheduled appointments for patient for exams and office. Monitoring of equipment that was sent with patient. (Example: Pace Maker and monitor for heart. Registered Nurse - September, 1998 to May, 2001

Del Sol Medical Center - El Paso, TX

Educated patients and assisted them in recovering quickly and effectively. Oversaw pain management plans while administering scheduled medications and therapies intravenously, rectally, orally, subcutaneously, and via intramuscular injections.

Kept track of the patient's condition, interpreting and tracking EKG readings, identifying abnormal telemetry readings, and informing team members about changes in stability or acuity.

Planned and managed patient care in accordance with hospital standards of care. Treated patients for a variety of disorders, diseases, and injuries using pharmacological and non-pharmacological treatment modalities. Provided patients with the necessary health education training. Provided excellent care to critically ill patients who needed ventilator support, extensive wound care, and rehabilitation. Gave patients the tools and knowledge they needed for a quick and long-term recovery. Assisted patients and caregivers in gaining a better understanding of the health-care system and its processes. Updated patient charts with data such as medications using [Software] in order to keep records current and support accurate treatments. Prioritized nursing tasks and assignments while accurately reporting on each patient's condition, resulting in better outcomes. Prepared blood, tissue, and other laboratory specimens for testing in the lab. Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols to improve performance and safety. Acted quickly in situations that threatened the unit's safety and security, implementing crisis prevention interventions to control and de-escalate the situation.

Collaborated with interdisciplinary healthcare teams to develop individualized pre-operative and post-operative care plans for patients. Triaged all incoming patients and assessed the severity of their injuries and illnesses. Worked with doctors to develop a post-treatment home care plan. Counseled patients and caregivers on wound care, discharge plan goals, medication safety, and disease management. Educated and mentored new registered nurses on best practices, hospital policies, and care standards. Collected lab specimens, ordered testing, and interpreted results to diagnose patients. Administered medications orally, intravenously, and intramuscularly, and tracked responses to address new concerns. Educated patients about their health conditions and how to manage them answering questions and providing informational materials. Sterilized instruments and disposed of contaminated supplies after cleaning and sterilizing them. Evaluated the patient's needs, which included taking vital signs and blood samples, as well as inserting peripheral IVs and PICCs. Emergency Room Registrar - September, 1989 to May, 1994 Valley Community Hospital - El Paso, TX

Registration of patient/inpatient and out patient

verification of insurance benefit

insurance pre-certification

Certified Customer Service Specialists

CERTIFICATIONS

Contact this candidate