Duane Ferrel

Chattanooga, Tennessee

ad3nst@r.postjobfree.com 423-***-****

linkedin.com/in/duaneferrel

Executive Summary

A seasoned business leader in both technology and operations with extensive strategy and implementation experience and expertise in diverse range of technologies. 30+ years of demonstrated success managing Technology Operations, Networking, Marketing Automation, Software Design, Quality Assurance, Internet Technology and Cyber Security. A results oriented individual with proven ability to implement standards, procedures and processes that improve business functionality. Solid management skills, capable of leading and motivating individuals to maximize skills in productivity, while forming cohesive team environments. Exceptional communicator bridging the gap between end user and IT, focused on building strong client relationships. Committed to quality and service excellence with aptitude for innovation in launching new technology operations, including client and vendor relationships, policies and procedures, business processes, and SLA’s.

Core Qualifications/Skills

• Team Leadership • Solution Design

• Project Management • Technology Integration

• Business Requirements Analysis • Strategic Planning

• Stakeholder Communications • Problem troubleshooting / resolution

• Training & Mentoring • Client/Server Technologies

• Network & Router Technologies • Marketing Automation

• Microsoft CRM & ERP Technologies • Website Design Experience

EVP Business Operations and Technology

Scenic Land Company, LLC.

May 2017 - Present

• Served on Executive Team of 6 leading business operations and technology

• Responsible for all technology systems company wide including firewalls, switches, wifi, computers, servers, network security, software and VPN Mesh Networking 12+ sites.

• Lead Business Process Management and solution design for all departments through start up phase.

• Implemented/maintained HubSpot CRM and established & let marketing automation for social media campaigns totaling over $500,000 per year

• Microsoft Active Directory Hybrid (local and Microsoft Azure)

• Oversaw/supported Microsoft Active Directory, Azure, Office 365 systems and PC’s for over 150 users

• Provided DNS management for 50+ domains

• Implemented Microsoft Dynamics Finance & Operations for 30+ companies with extensive chart of accounts and extensive intercompany transactions.

• Implemented Jonas Encore POS for Golf Club and Resort at multiple locations

• Google Data Studio data dashboards monitoring marketing efforts

• Implemented MBGMS Sales booking system and Vacation Rental Program systems integrated with HubSpot

• 3CX Phone system integration at multiple point locations

• Administered daily business operations of Scenic Land Company through startup and fundraising phase.

• Sentinel One Security Management

• Softwares Managed: MS CRM, MS Dynamics, MS SQL, Office 365 for Exchange, SharePoint, Power BI and Talisma Fundraising, VMWare, Azure, AWS

• Grew business from 10 employees to over 200 in 5 years. VP of Technology & Business Operations / Partner

GenTech Construction / Arthur Rutenberg Homes

Jan 2002 - Present

• Implemented construction management ERP, StarBuilder and Constructware

• Maintained/managed server farm and various softwares (Office 365, SharePoint sites, Egnyte, OpenVPN, UnTangle) and Cisco Hardware

• Supported home office and field employees hardware and job site setup

• Project managed all fiber & low voltage installs for commercial and residential homes

• Smart Home setup and centralized management in 30+ homes (past 2 years) (need a verb to start these)

• Free PBX and 3CX phone systems (need a verb)

Director of Technology (CTO)

Christian Business Men's Connection (CBMC) USA

June 2005 - May 2017

• Served on Executive Team as Director of Technology

• Led Business Process Management (BPM) across multiple departments assessing business needs and applying technologies to launch and support teams.

• Cultivated and supervised a team of 8 staff of Help Desk Support, CRM Support and software development.

• Managed network and systems at the national office and 30+ locations with over 200 users

• Led design and implementation of a $4MM LMS eLearning system. Delivered varied content on Azure and AWS platforms. Usage by over 35,000 users, 90 countries around the world. Technologies included Drupal, SAML, Microsoft Azure, AWS, SQL Server, Android and Apple applications.

• Directed design and implementation of City Website system managing over 85 localized city websites Based on Drupal codebase.

• Developed and implemented a role based staff intranet with personalized financial reporting tools, staff policy manual, marketing content deliverables and forms

• Hardware: Cisco Routers and Switches, contract with Lenovo for all corporate systems Manager of Information Systems

• Served on Management Team leading Information Systems

• Led staff of 2 in IT Helpdesk and Database Support

• Led production at all conference and events held by national office Network Administrator/DBA

• Database Analyst using DBase, Foxpro and TSQL (spell out DBA)

• Managed Novell network, migration to Windows Active Directory

• Provided hardware support and IT Help Desk

Education

Tennessee Temple University

BS, Business Administration

Certifications & Organizations

• Microsoft Certified Systems Engineer

• Chattanooga Technology Council

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