Customer Service Data Entry
Resume:
GAIL S. THOMPSON
Pelahatchie, MS
*********@*****.***
Skills
-Customer service skills
-Interpersonal skills
-Work well in a team
-Account analysis
-Clerical abilities
-Data entry
-Vendor relationships
-EXCEL proficiency
-Skilled multi-tasker
-Attention to detail
Experience
ServiceMaster Commercial Clean October 2022 to January 2024
Flowood, MS
Payroll Assistant
-Responsible for all duties related to employee time keeping for over 700 employees
-Enter all new and rehired employees into the company’s PayChex payroll system
-Post employee credit card information used for Direct Deposit in SkyLight database
-Answer calls from area managers and employees to reconcile payroll and time keeping problems
-Work with the Human Resources department to reconcile employee information issues
-Assist front office receptionist with answering calls
Koch Foods May 2021 to June 2022
Flowood, MS
Accounts Payable Associate
-Called vendors to verify accounts and payment totals
-Handled all invoices and purchase orders by properly logging them into the system
-Reviewed invoices and expense reports to monitor expenditures
-Carefully went over each invoice and requisition for payment
Koch Foods June 2017 to May 2021
Flowood, MS
Customer Service Supervisor
-Maintained knowledge of company products and services to promptly resolve complaints and concerns
-Assisting staff with resolving complex customer issues and implementing targeted solutions
-Invested time-sensitive customer complaint issues and implementing targeted solutions
-Interviewed, hired and trained new quality-focused customer service representatives
-Set clear expectations and helped employees pursue optimal paths for achieving each target
Koch Foods December 2013 to June 2017
Flowood, MS
Customer Representative
-Quoted customers on special pricing opportunities and company incentives
-Documented conversations with customers to track requests, problems, and solutions
-Fielded customer complaints, fast-tracking them for problem resolution
-Providing outstanding service to new and long-standing customer by attending closely to concerns and developing solutions
Pisgah Elementary School January 2007 – December 2013
Assistant/Computer Lab Instructor
-Set up individualized programs to address individual students needs as determined by the teacher
-Monitored the process to assure that the students were on task
-Assisted with any needs the teacher needed addressed to improve on reading skills
References available upon request
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