GAIL S. THOMPSON

Pelahatchie, MS

601-***-****

ad3nsj@r.postjobfree.com

Skills

-Customer service skills

-Interpersonal skills

-Work well in a team

-Account analysis

-Clerical abilities

-Data entry

-Vendor relationships

-EXCEL proficiency

-Skilled multi-tasker

-Attention to detail

Experience

ServiceMaster Commercial Clean October 2022 to January 2024

Flowood, MS

Payroll Assistant

-Responsible for all duties related to employee time keeping for over 700 employees

-Enter all new and rehired employees into the company’s PayChex payroll system

-Post employee credit card information used for Direct Deposit in SkyLight database

-Answer calls from area managers and employees to reconcile payroll and time keeping problems

-Work with the Human Resources department to reconcile employee information issues

-Assist front office receptionist with answering calls

Koch Foods May 2021 to June 2022

Flowood, MS

Accounts Payable Associate

-Called vendors to verify accounts and payment totals

-Handled all invoices and purchase orders by properly logging them into the system

-Reviewed invoices and expense reports to monitor expenditures

-Carefully went over each invoice and requisition for payment

Koch Foods June 2017 to May 2021

Flowood, MS

Customer Service Supervisor

-Maintained knowledge of company products and services to promptly resolve complaints and concerns

-Assisting staff with resolving complex customer issues and implementing targeted solutions

-Invested time-sensitive customer complaint issues and implementing targeted solutions

-Interviewed, hired and trained new quality-focused customer service representatives

-Set clear expectations and helped employees pursue optimal paths for achieving each target

Koch Foods December 2013 to June 2017

Flowood, MS

Customer Representative

-Quoted customers on special pricing opportunities and company incentives

-Documented conversations with customers to track requests, problems, and solutions

-Fielded customer complaints, fast-tracking them for problem resolution

-Providing outstanding service to new and long-standing customer by attending closely to concerns and developing solutions

Pisgah Elementary School January 2007 – December 2013

Assistant/Computer Lab Instructor

-Set up individualized programs to address individual students needs as determined by the teacher

-Monitored the process to assure that the students were on task

-Assisted with any needs the teacher needed addressed to improve on reading skills

References available upon request

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